From Google
Stockup
Great staff helpful and curtious only problem parking 🤞
4.0 of 5
Average of 63 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
Neptune Plumbing & Heating Supply is a plumbing and heating supply business serving New York City. It sells products to homeowners, renters, builders, contractors, and repair professionals, and provides advice for repair and installation projects. The business has supplied customers in the city since 1989.
From their website, nphsupplynyc
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Helpful, knowledgeable staff
Reviewers praise the wide selection and available stock
Reviewers report rude or unhelpful customer service
Reviewers report cash-only sales and a $20 minimum purchase
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
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Hours as listed on Google; we have not checked them.
From Google
Stockup
Great staff helpful and curtious only problem parking 🤞
From Google
Lora Yev
From Google
Aram Dzhamgaryan
Great & very Educated owners in plumbing business, thanks for helping me to choose new Sub pump.
From Google
Sandu Kuku
If you enjoy wasting time, hunting for ATMs, and being forced to overpay this is your place. Cash only, $20 minimum for cheap parts, and zero effort to act like a modern business. Hard pass.
From Google
Ivan Speian
Cash only, $20 minimum, zero respect for customers. If you want to feel like you’re shopping in a bad store from the last century this is the place
Business reply
Neptune Plumbing & Heating Supplies
not cash only we take credit card on $21 MINIMUM ,STORE POLICY.
From Google
Serghei Cucu
Cash only, a $20 minimum purchase for a $16 item this is nothing but an insult to customers. Seeing this in the United States is embarrassing. Not recommended if you don’t want to run around looking for ATMs just to buy one small part
From Google
Zak
Great store & atmosphere I really liked this place! The staff, especially Alexis and the owner, were very professional and friendly. They listened, helped, and gave useful advice. The place was clean, tidy, and pleasantly cool with the air conditioning working. Everything was great, and I will definitely come back again!!!
From Google
Hossam Eshmawy
Would like to share my experience with Neptune Plumbing & Heating, the place is a 1 stop shop Egor and Alex are very helpful and the store carries literally everything. Definitely recommended to all plumbers and HVAC guys to stop by whenever they get stuck with any supplies needed near Coney Island and Brighton area.
From Google
Alex Meacham
From Google
Laurie Bingaman Lackey
Our heating system died suddenly shortly after Hurricane Helene. David & Gary sourced all the various parts needed, answered questions and got it all shipped within a few days. Highest marks.
Business reply
Neptune Plumbing & Heating Supplies
Thank you Laurie for the wonderful review and we are happy that you had a pleasant experience with us.
From Google
Karen Adler
Worst experience ever! They cam to install a new toilet and left the old toilet in the lobby and drove off
Business reply
Neptune Plumbing & Heating Supplies
not us we are plumbing supply not plumbing company ,so no work only sale.
From Google
Osumanu Ali
From Google
Robert H
Had a wonderful experience working with this company. I ordered online for an in-store pick up. An hour+ drive for me. A gentleman named David was truly instrumental to the experience. Incredibly helpful throughout and made sure it was a seamless pickup. A true professional and pleasure to work with. I'm going to be utilizing this company for all of my hvac needs going forward
Business reply
Neptune Plumbing & Heating Supplies
Thank you, it was our pleasure. We are here for all of our customers for the last 30 years. Thank you Rob. You're awesome.
From Google
paola zacatzontetl
They have varieties of plumbing materials in a very good price. The staff is amazing and they speak English, Spanish and Russian.
From Google
APPROV GROUP INC
Very helpful staff 👍👍👍
From Google
alex zhele
Needed sewage pump. No problem. Thank you guys for being fast & reliable. I picked it up same day.
From Google
Victor Kuznetsov
I recently had the pleasure of visiting Neptune Plumbing & Heating Supplies, and I must say it was an outstanding experience. From the moment I stepped into the store, I was greeted by a friendly and knowledgeable salesperson named David, who went above and beyond to assist me with my plumbing needs. David's expertise in plumbing was evident as he patiently listened to my requirements and provided me with valuable advice and recommendations. His extensive knowledge of various plumbing products and materials helped me make informed decisions regarding my purchases. What impressed me the most was David's willingness to explain complex plumbing concepts in a simple and understandable manner. He took the time to educate me about different fixtures, fittings, and tools, ensuring that I had a clear understanding of their functions and benefits. Additionally, David's customer service skills were top-notch. He was attentive, patient, and genuinely interested in helping me find the right solutions for my specific plumbing projects. He patiently answered all of my questions, addressing any concerns I had, and even provided valuable tips for proper installation and maintenance. The store itself was well-organized and stocked with a wide range of plumbing supplies, making it easy to find everything I needed. The quality of the products available was excellent, ensuring that I could trust in the durability and performance of my purchases. Overall, my experience at Neptune Plumbing & Heating Supplies was exceptional, thanks to the outstanding assistance provided by David. His professionalism, expertise, and dedication to customer satisfaction truly set this store apart. If you're in need of plumbing supplies and expert guidance, I highly recommend visiting Neptune Plumbing & Heating Supplies. You'll receive top-notch service and find everything you need to tackle your plumbing projects with confidence. Rating: ⭐️⭐️⭐️⭐️⭐️ (5/5)
From Google
Polina Mendelevich
From Google
Midess
From Google
Natalya Permyakova
Great store for all your plumbing needs, very knowledgeable and helpful guys, I shop by them for more than 10 years by now. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Faucet installation, Garbage disposal installation, Toilet installation, Water heater installation, Plumbing leak repair, Faucet repair, Garbage disposal repair, Plumbing pipe repair, Sewer repair, Shower repair, Toilet repair, Water heater repair, Sump pump installation, Sump pump repair, Drain cleaning, Water tank installation, Water tank repair, Service not listed
Showing 20 of 63 reviews
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From Google
Business reply
Neptune Plumbing & Heating Supplies
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