From Google
Leah Wolfley
Irock Plumbing
4.7 of 5
Average of 88 Google reviews
Positive and negative reviews
- Positive 81 reviews, 92% of all reviews
- Negative 7 reviews, 8% of all reviews
- Not counted 0 reviews, 0% of all reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
About Irock Plumbing
- 24/7 emergency service
Irock Plumbing provides residential and commercial plumbing services in Rochester and Western New York, including Scottsville. The company began as a textile cleaning business before expanding into water, fire, and mold mitigation and later adding plumbing.
Services
- Drain cleaning
- Sewer lines
- Tankless water heaters
- Gas lines
- Water treatment
- Commercial plumbing
They offer
- Upfront pricing
- Discounts
From their website, irockplumbing
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
What their website says
- 24/7 emergency service
- "A 24/7/365 Emergency Plumbing Company Serving Rochester, NY"
- Drain cleaning
- "Same Day Drain Cleaning"
- Sewer lines
- "Sewer Line Repair"
- Tankless water heaters
- "Tankless Water Heater Installation"
- Gas lines
- "Gas line installation"
- Water treatment
- "Water Filtration Systems"
- Commercial plumbing
- "Commercial Plumbing Installation & Repair"
- Upfront pricing
- "Flat Rate Pricing"
- Discounts
- "Coupons & Discounts"
AI-generated summary
Summary of reviews
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
What reviewers like
Reviewers praise effective repairs and quality work
Reviewers praise professional and courteous technicians
Reviewers praise prompt response and timely service
Reviewers praise clear explanations of work and pricing
What reviewers dislike
Reviewers report poor or incomplete service
Reviewers report prices above quotes or unexpectedly high charges
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
Photos
From their website, irockplumbing.com
License record
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Details
- Hours
- Monday to Saturday Open 24 hours
- Sunday Closed
- Website
- irockplumbing
.com - Phone
- (585) 571-
4055
Hours as listed on Google; we have not checked them.
Reviews
From Google
Donna Lacourse
Melvin did an excellent job and I would recommend him highly. He was punctual, helpful and professional. Thanks IRock Plumbing for fixing what I thought I could, but actually couldn't🥴
Business reply
Irock Plumbing
We appreciate your business and kind words about Melvin. If there is anything we can do to help you in the future or if you have any Frends or relatives that could use our services, please reach out to us. Thank you
From Google
Sue Vicari
Melvin was prompt and professional. I would definitely use him again
Business reply
Irock Plumbing
Thank you Sue. We really appreciate your business and the review.
From Google
Vicki Follaco
Melvin was professional, courteous and quickly found the problem and solved it!! Kudos to Melvin!! Thanks!!
Business reply
Irock Plumbing
Thank you Vicki. We are so glad that we could solve your problem! We appreciate your business.
From Google
Dang Doodle
This company is more like a demo company. Save yourself the time, money and of course aggravation. The guy's in the field are at least somewhat of a plumber, but in the office they know nothing about plumbing.
Business reply
Irock Plumbing
Thank you for your comment. Our plumbers are highly skilled. We are not a demo company, we are a plumbing company. Melvin does an outstanding job for each and every customer. If there is something that we can address for you, please give our office a call.
From Google
Mike Johnson
This have been the worst service I ever had poor communication skills not respectful i will not recommend anyone this service at all told me a price and charge me more wen they got done. Negative Quality Services Plumbing leak detection, Plumbing pipe repair
Business reply
Irock Plumbing
Thank you for your feedback, Mike. We always want to provide a five -star experience to each and every one of our clients. I attempted to look you up in our service records by your Google name and no results were found. We ABSOLUTELY want to make this right, please reach out to us at 585.571.4055 so that we can make this up to you.
From Google
joshua christanis
From Google
Supreme Studio
IRock Plumbing and Melvin are awesome
Business reply
Irock Plumbing
We are very fortunate to have Melvin on our team. Thank you for the comment. We really appreciate it and your business!
From Google
Ian Palmer
We have used Irock several times with the many things that can go wrong while being a homeowner. Everyone from the phones, to the repair workers, to the owners have been extremely helpful and a pleasure to work with. They always offer a clear and concise explanation of the work being completed and we cannot ask for more! Thank you to everyone on the IRock team!!!!
Business reply
Irock Plumbing
Good afternoon Ian, thank you for your kind review. We really appreciate your business and if we can help you in the future please don't hesitate to reach out to us.
From Google
Spencer Wolfgang
Extremely deceiving prices and shoddy service. Would NOT ever recommend
From Google
Margaret Humphrey
Melvin came over to the house to fix a problem. He was professional, courteous, and kind. He did a great job taking care of the problem. I would highly recommend him to anyone.
Business reply
Irock Plumbing
Thank you so much for your review. Melvin is definitely an asset to our team.
From Google
Ric Star Entertainment
Business reply
Irock Plumbing
Thanks for the great review!
From Google
Kim sweely
I had more than one issue and Melvin addressed and resolved them. Very personable. Knowledgeable. Talented! Great job and experience!
Business reply
Irock Plumbing
Good evening Kim we appreciate your 5 star review if we and help in the future please give us a call. Thank you.
From Google
Michelle Hawver
Our kichen sink was backed up. Of course we tried the usual home remedies to.no avail. We placed a call to Irock Plumbing and they had someone come out the same day. Melvin provided us with a quote and any eligible discounts, fully explained what was needed then completed the job without delay. Extremely knowledgeable, nice young man. He ran tests upon completion, cleaned up any mess , provided paperwork and photos of the job before packing up, leaving everything nice. Wonderful man to do business with. Thank you Melvin!
Business reply
Irock Plumbing
Good evening, Michelle we our happy that you enjoy the service that Melvin provided if you need any other services please let us know. Thank you
From Google
Linda Cordovano
We have had a few plumbers come to our home & Melvin was professional, knew his business very well and completed the work in a timely manner. Your company is lucky to have him as an employee.
Business reply
Irock Plumbing
Good evening, Linda yes we our very fortunate to have him on our team. If you need anything, please give us a call and we send Melvin to your home for any plumbing services that you need. Thank you for the 5 star review
From Google
Amy Johnson
Was in a bad situation this morning, waking to no hot water. Went to investigate to find a dead hot water heater. Made a few calls and Irock Plumbing was able to commit to come out on a weekend to replace. They arrived at time promised, assessed situation and got to work. Of course, not everything went to plan but the job was completed. Melvin talked me through what had to be done and did it. I now have hot water in the works and am glad I will be able to take a hot shower here shortly. Thank you Melvin for coming out late on a Saturday and getting this replaced, you gave 5 star service.
Business reply
Irock Plumbing
Good morning, Amy I would like to thank you for your the 5-star review and that you mentioned Melivn gave you a five star service. If there's any plumbing needs in the future please give us a call. Thank you
From Google
Andrea Martellotta
Melvin Edwards from IRock plumbing is the best! Can't thank him enough for all he did!
Business reply
Irock Plumbing
Good morning Andrea, Thank you for the 5 star review.
From Google
Ralph Williamson
Very pleased with IRock Plumbing. They were on time, the job was done quickly and professionally. And the tech was a Bills fan👍 Positive Responsiveness, Value Services Plumbing leak repair
Business reply
Irock Plumbing
Go Bills!! Thank you for your five-star review of our plumbing services, and for trusting us with your plumbing repairs, Ralph! We are ready to help whenever you need us!
From Google
Carol Zimmerman
Our sump pump died during a weekend. I called, and Melvin came and replaced it. He’s awesome! I will definitely refer Irock plumbing to my family and friends.
Business reply
Irock Plumbing
Good morning Carol, We are so happy that you enjoyed the service Melvin provided at your home and we want to thank you for the 5 star review.
From Google
Mary Romano
Melvin saved the day! He worked very hard to solve my problem and was very kind and compassionate to my dilemma, Melvin puts the "rocs" in Iroc plumbing! Thank you Melvin!
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From Google
Business reply
Irock Plumbing
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