From Google
Sam Rivaldo
Lori & Eddie are awesome. Been around long time...great people
4.9 of 5
Average of 38 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
Disaster Services LLC is an independently operated recovery cleaning company serving homes and businesses across Central New York, including New Hartford. It began as a carpet cleaning service in 1988 and now handles recovery work involving fire, smoke, water, and mold damage.
From their website, disasterservices
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers praise professional, knowledgeable service
Reviewers praise prompt responses and quick arrival
Reviewers appreciate clear explanations and communication
Thorough, high-quality work
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
From their website, disasterservices.us
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
Sam Rivaldo
Lori & Eddie are awesome. Been around long time...great people
From Google
Frank J. Basile
Great price Excellent service and very neat. Services Water damage-related cleanup & repair
From Google
Jordan Peters
Not sure I had a very satisfying experience from start to finish. Dean was responsive, thorough, knowledgeable, and professional. Highly recommend. Services Water damage-related cleanup & repair
From Google
Barbara Daley
Reasonable price They came quickly, were very helpful, and did the job as intended. Services Water damage-related cleanup & repair
From Google
Laura Cook
Great price Dean and his team showed up within an hour of my call to help my company!! He was wonderfully helpful, kind and had great advice. His team worked VERY quickly and did a spectacular job! The clean up was so well done, you wouldn't know we had an issue. Highly recommend! Services Sewage cleanup
From Google
Jo Ann Borst
HIGHLY RECOMMEND!!! We had a storm(tornado) damage our house June 22, 2025. We had electrical issues after the storm. It was 4th of July holiday! The electrician restored the services on the 11th. Due to the humidity mold started to take over the house! The insurance company put us up in a hotel from June 24-Sept 9. Instead of just doing the mold remediation.To this day we're STILL fighting to get back into our home! I can't THANK Dean and the team enough for his guidance and the strength to get through this ongoing ordeal. This man went above & beyond to help us out. I couldn't have dealt with this mess without him! WE HIGHLY RECOMMEND DISASTER SERVICES LLC for ALL your needs. THANK YOU AGAIN DEAN Services Mold inspection
From Google
Rich Canarelli
I contacted Dean around 10 o’clock in the morning after discovering my basement full of water. He was there within three hours or so. He explained to me what had to be done and was there the next morning with his crew. The insurance company immediately approved the claim based on Dean‘s estimate.They were all very professional and knowledgeable and took care of everything. Everything was fantastic and easy; great guys to work with. Richard Canarelli
From Google
Barbara Pellegrino
Disaster Services was incredibly responsive to our urgent need of cleanup for a significant sewer backup in our house. The owner made every effort to ensure we were able to safely remain in our house during remediation. They did a great job removing contamination and with cleaning and disinfecting once the basement was empty. We highly recommend!
From Google
Wendy Everson
Dean and his team were exceptional! They explained everything thoroughly, were very attentive and efficient! Outstanding service and highly professional!
From Google
Paul Bishop
Hot water tank flooded the basement family room on a Friday night, Dean and his team were on site first thing Saturday morning to remove water, tear out carpet, and start drying the floor and walls. They were prompt, empathetic, and very respectful of our home and our property. I hope I never need their emergency services again, but won’t think twice about calling if I do! Thanks. Paul Bishop
From Google
Thomas Garofalo
From Google
Bonnie Hibbard
***** I definitely give Disaster Services (headed by Dean) FIVE STARS! Dean and his team are all professional, empathetic, pleasant, good listeners, and skilled in all aspects of how to manage the water pipe rupture and ruin of my entire laminate floor throughout the whole house! Dean kept me apprised of everything that would be done and by whom - the moving company who packed up my house and moved my furniture to their storage, the dry cleaning company he recommended that came and took my coats that were in the closet where there was a smell and some mold, and Dean was in touch daily with my insurance company which was a great relief for me. I didn’t know Dean nor had I ever heard of Disaster Services! I googled for local cleanup companies and their name came up first. I read the reviews and felt that I should call. That was my lucky day!! From the first meeting I could see that Dean had a lot of experience and know-how about house disasters, and he put my mind at ease that this would all work out! And he is right!! I wholeheartedly recommend Disaster Services to anyone who has a need for disaster cleanup, direction, and help! You’ll be relieved!
From Google
Nick Salamone
I didn't technically receive services but they deserve a 5 star review from me anyway. I called asking about a mold problem in my bathroom but I was concerned about pricing. They spared me a visit and asked to see some pictures. They told me it wouldn't be too hard to take care of the problem myself, if I wanted to, and they were right! I think it's pretty awesome that they didn't just take advantage of me there.
From Google
James
Had some mold issues in the basement. Dean recommended that a mold assessment and air tests done. I received a copy of the assessment as did Dean. He very promptly called me to set up an appointment to view the basement and go over the assessment with me. He very quickly emailed me a reasonable price for mold remediation. We set up a day and time and they showed up on time and took care of the issues in my basement. It looks great! This company is professional, courteous and prompt. Dean actually answers the phone himself and if he is in the middle of a job he takes your info and calls back promptly. I highly recommend this company. It was a pleasure to do business with them.
From Google
John Granza
Great company to do business with. The owner is very professional and knowledgeable. I highly recommend this company for the services they provide.
From Google
Lily Kehoe
Dean and his team were quick, responsive, and did a very thorough job.
From Google
Renee Novotny
Disaster Services LLC I highly recommend them to anyone who has water damage to removal of mold and mildew. They get the work done promptly and smoothly. Thank you for your outstanding service.
From Google
Becky Love
Each time we have needed Dean and his crew, they were here very promptly and have done an amazing job helping us to recover from damage. Thank you again, Dean and crew, you are so very appreciated for your time and energy. Becky and Gerry Love
From Google
Joann Haley
Very good friendly service. Dean is a very nice individual whom helped me out tremendously since I was in Italy with my family when my cellar got flooded during a rain storm. Dean responded quickly and got the job done. I highly recommend his services and will let other I know about his company and good friendly service provided during a difficult time. Thank you desn
From Google
Kim D'Agata
When I had water damage, Dean called me right away to let me know when he would be available. Him and his team were very prompt, knowledgeable, and took the time to explain everything to me. They billing and payment process was very easy also!
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From Google
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Disaster Services LLC
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