New Hartford

4.9 of 5

Average of 38 Google reviews

Positive and negative reviews

  • Positive 37 reviews, 97% of all reviews
  • Negative 1 review, 3% of all reviews
  • Not counted 0 reviews, 0% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI summary of their website

About Disaster Services LLC

  • In business: 38 Years (Since 1988)
  • 24/7 emergency service

Disaster Services LLC is an independently operated recovery cleaning company serving homes and businesses across Central New York, including New Hartford. It began as a carpet cleaning service in 1988 and now handles recovery work involving fire, smoke, water, and mold damage.

Services

  • Water damage
  • Mold remediation
  • Fire damage

They offer

  • Warranty on work

From their website, disasterservices.us, as of October 24, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

In business
"We first offered our services as a small carpet cleaning service back in 1988, before growing into the specialized and dedicated cleaning recovery service that we are today."
24/7 emergency service
"You can also speak with one of our certified technicians 24 hours a day, 7 days a week for our rapid emergency response services."
Water damage
"Water Damage Restoration"
Mold remediation
"We provide experienced and certified mold removal and remediation services, as well as 24/7 emergency response services."
Fire damage
"Fire damage and smoke damage cleaning"
Warranty on work
"All services are guaranteed!"

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Reviewers praise professional, knowledgeable service

  2. Reviewers praise prompt responses and quick arrival

  3. Reviewers appreciate clear explanations and communication

  4. Thorough, high-quality work

  • Written reviews used: 37
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Photos

From their website, disasterservices.us

Call (315) 797-1128Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Every day Open 24 hours

Hours as listed on Google; we have not checked them.

Reviews

From Google

Sam Rivaldo 5 of 5

Lori & Eddie are awesome. Been around long time...great people

From Google

Frank J. Basile 5 of 5

Great price Excellent service and very neat. Services Water damage-related cleanup & repair

From Google

Jordan Peters 5 of 5

Not sure I had a very satisfying experience from start to finish. Dean was responsive, thorough, knowledgeable, and professional. Highly recommend. Services Water damage-related cleanup & repair

From Google

Barbara Daley 5 of 5

Reasonable price They came quickly, were very helpful, and did the job as intended. Services Water damage-related cleanup & repair

From Google

Laura Cook 5 of 5

Great price Dean and his team showed up within an hour of my call to help my company!! He was wonderfully helpful, kind and had great advice. His team worked VERY quickly and did a spectacular job! The clean up was so well done, you wouldn't know we had an issue. Highly recommend! Services Sewage cleanup

From Google

Jo Ann Borst 5 of 5

HIGHLY RECOMMEND!!! We had a storm(tornado) damage our house June 22, 2025. We had electrical issues after the storm. It was 4th of July holiday! The electrician restored the services on the 11th. Due to the humidity mold started to take over the house! The insurance company put us up in a hotel from June 24-Sept 9. Instead of just doing the mold remediation.To this day we're STILL fighting to get back into our home! I can't THANK Dean and the team enough for his guidance and the strength to get through this ongoing ordeal. This man went above & beyond to help us out. I couldn't have dealt with this mess without him! WE HIGHLY RECOMMEND DISASTER SERVICES LLC for ALL your needs. THANK YOU AGAIN DEAN Services Mold inspection

From Google

Rich Canarelli 5 of 5

I contacted Dean around 10 o’clock in the morning after discovering my basement full of water. He was there within three hours or so. He explained to me what had to be done and was there the next morning with his crew. The insurance company immediately approved the claim based on Dean‘s estimate.They were all very professional and knowledgeable and took care of everything. Everything was fantastic and easy; great guys to work with. Richard Canarelli

From Google

Barbara Pellegrino 5 of 5

Disaster Services was incredibly responsive to our urgent need of cleanup for a significant sewer backup in our house. The owner made every effort to ensure we were able to safely remain in our house during remediation. They did a great job removing contamination and with cleaning and disinfecting once the basement was empty. We highly recommend!

From Google

Wendy Everson 5 of 5

Dean and his team were exceptional! They explained everything thoroughly, were very attentive and efficient! Outstanding service and highly professional!

From Google

Paul Bishop 5 of 5

Hot water tank flooded the basement family room on a Friday night, Dean and his team were on site first thing Saturday morning to remove water, tear out carpet, and start drying the floor and walls. They were prompt, empathetic, and very respectful of our home and our property. I hope I never need their emergency services again, but won’t think twice about calling if I do! Thanks. Paul Bishop

From Google

Thomas Garofalo 5 of 5

From Google

Bonnie Hibbard 5 of 5

***** I definitely give Disaster Services (headed by Dean) FIVE STARS! Dean and his team are all professional, empathetic, pleasant, good listeners, and skilled in all aspects of how to manage the water pipe rupture and ruin of my entire laminate floor throughout the whole house! Dean kept me apprised of everything that would be done and by whom - the moving company who packed up my house and moved my furniture to their storage, the dry cleaning company he recommended that came and took my coats that were in the closet where there was a smell and some mold, and Dean was in touch daily with my insurance company which was a great relief for me. I didn’t know Dean nor had I ever heard of Disaster Services! I googled for local cleanup companies and their name came up first. I read the reviews and felt that I should call. That was my lucky day!! From the first meeting I could see that Dean had a lot of experience and know-how about house disasters, and he put my mind at ease that this would all work out! And he is right!! I wholeheartedly recommend Disaster Services to anyone who has a need for disaster cleanup, direction, and help! You’ll be relieved!

From Google

Nick Salamone 5 of 5

I didn't technically receive services but they deserve a 5 star review from me anyway. I called asking about a mold problem in my bathroom but I was concerned about pricing. They spared me a visit and asked to see some pictures. They told me it wouldn't be too hard to take care of the problem myself, if I wanted to, and they were right! I think it's pretty awesome that they didn't just take advantage of me there.

From Google

James 5 of 5

Had some mold issues in the basement. Dean recommended that a mold assessment and air tests done. I received a copy of the assessment as did Dean. He very promptly called me to set up an appointment to view the basement and go over the assessment with me. He very quickly emailed me a reasonable price for mold remediation. We set up a day and time and they showed up on time and took care of the issues in my basement. It looks great! This company is professional, courteous and prompt. Dean actually answers the phone himself and if he is in the middle of a job he takes your info and calls back promptly. I highly recommend this company. It was a pleasure to do business with them.

From Google

John Granza 5 of 5

Great company to do business with. The owner is very professional and knowledgeable. I highly recommend this company for the services they provide.

From Google

Lily Kehoe 5 of 5

Dean and his team were quick, responsive, and did a very thorough job.

From Google

Renee Novotny 5 of 5

Disaster Services LLC I highly recommend them to anyone who has water damage to removal of mold and mildew. They get the work done promptly and smoothly. Thank you for your outstanding service.

From Google

Becky Love 5 of 5

Each time we have needed Dean and his crew, they were here very promptly and have done an amazing job helping us to recover from damage. Thank you again, Dean and crew, you are so very appreciated for your time and energy. Becky and Gerry Love

From Google

Joann Haley 5 of 5

Very good friendly service. Dean is a very nice individual whom helped me out tremendously since I was in Italy with my family when my cellar got flooded during a rain storm. Dean responded quickly and got the job done. I highly recommend his services and will let other I know about his company and good friendly service provided during a difficult time. Thank you desn

From Google

Kim D'Agata 5 of 5

When I had water damage, Dean called me right away to let me know when he would be available. Him and his team were very prompt, knowledgeable, and took the time to explain everything to me. They billing and payment process was very easy also!

Showing 20 of 38 reviews

Share your experience

Is this your business?

More water damage companies in New Hartford, NY

More water damage companies elsewhere in NY

More

Copy this link

We could not copy the link for you. Select the link below and copy it.

Choose a city

Photos of Disaster Services LLC, full screen

Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

About Disaster Services LLC

From their website, disasterservices.us, as of October 24, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

In business
"We first offered our services as a small carpet cleaning service back in 1988, before growing into the specialized and dedicated cleaning recovery service that we are today."
24/7 emergency service
"You can also speak with one of our certified technicians 24 hours a day, 7 days a week for our rapid emergency response services."
Water damage
"Water Damage Restoration"
Mold remediation
"We provide experienced and certified mold removal and remediation services, as well as 24/7 emergency response services."
Fire damage
"Fire damage and smoke damage cleaning"
Warranty on work
"All services are guaranteed!"

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Reviews behind this point

AI-generated summary

Start a new compare list?