New Hartford

4.7 of 5

Average of 12 Google reviews

Positive and negative reviews

  • Positive 11 reviews, 92% of all reviews
  • Negative 1 review, 8% of all reviews
  • Not counted 0 reviews, 0% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Reviewers praise prompt responses to water damage calls

  2. Clear, ongoing communication

  • Written reviews used: 11
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Call (315) 792-1014Visit website

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Details

Hours
  • Every day Open 24 hours

Hours as listed on Google; we have not checked them.

Reviews

From Google

Ethan Martin 5 of 5

Great price The entire team at Claim Masters are the kindest and hardest working people when you are living a nightmare. They dried out and saved an EXPENSIVE hardwood floor for us and returned it to its original moisture level and appearance after significant water had soaked into it for quite some time. Without Claim Masters we would have incurred so much expense, work, and frustration. Thank you so much for all your relentless work and help to get us back where we needed to be! Services Water damage-related cleanup & repair

From Google

Robert Allen 5 of 5

We had a leak in an upstairs bathroom that ran for several hours before the water was turned off and created a mess on three floors. Claim masters was on site within a couple hours of the phone call and immediately started wet vacuuming and drying out the house. They then used A moisture detection device to determine which walls and floors needed to be removed and did all of that In a very short period of time. The communication throughout the process was outstanding. I hope you don’t have to use this service but if you do, I would highly recommend claim masters.

From Google

Alyce 5 of 5

When we discovered water in our basement on a Saturday morning we called Claim Masters and they were there in an hour getting the water removed. Good service, no issues and all the water was removed and the basement dried out. Services Water damage-related cleanup & repair

From Google

Lori Barrette-Wunder 5 of 5

Services Water damage-related cleanup & repair

From Google

Dianne Mahanna 5 of 5

We had a water pump burst in our cabin and had water gushing for a week! The Claim Masters team was highly recommended to me so I gave a call! They responded with the hour. They showed up shortly after. The professional manner that followed is second to none! Their communication was immediate and ongoing. Their knowledge was so welcomed especially when you are panicked as in this situation. They had a 20 year relationship with our insurance adjuster and the ease in which they moved forward showed just that, complete trust in each other. I am a bit obsessive compulsive and the care they took of my things was impressive. Their work is NEAT, CLEAN and THOROUGH! I went to the cabin daily and my comment was usually WOW! They left no stone (or should I say wet spot) unturned. They checked and double checked until we were dry as a bone. My concerns were completely squelched regarding moisture or mold remaining. I can "feel" the dry! My contractor now has a clean slate to begin the rebuilding. He said "Wow, they did all the hard work" I couldn't agree more. Thank you!!!! Services Mold inspection, Water damage-related cleanup & repair, Water damage-related mold removal

From Google

Rose Baccaro 5 of 5

Great price Recently, I had a problem in my home. I woke up to find a puddle of water on my kitchen counter. After making a couple of calls. I was directed to call claims master. I called them at 7:45 in the morning. They were at my home at 8:15 with fans dehumidifiers and proceeded to direct me as to what to do I was given help taking down cabinets and directed where to open the ceiling and walls so it could dry out. I was given names of support people to help with putting my kitchen back together. Beside their professionalism what impressed me the most was their concern for my situation and well being. Thank you claim master. You made a tough situation a lot easier. Chuck Taurisano Services Mold inspection, Water damage-related cleanup & repair

From Google

Charles Taurisano 5 of 5

Great price Services Mold inspection, Water damage-related cleanup & repair

From Google

George G. 1 of 5

Claim Masters came, took lots of pictures of my home, talked with me, and had me sign a contract. They set up air cleaning equipment and told me they would return in a couple days. They came back and removed their equipment. Then the phone call, cancelling my contract. I guess they were not getting the insurance money they expected. Great way to do business. Negative Professionalism

From Google

Benjamin Cooper 5 of 5

The team was amazing! I had major water damage throughout my entire home. They were in there that day and had the entire house dry in no time and prevented any mold or further damages! Would highly recommend! Very professional and friendly and kept me up to date the whole process!

From Google

Kern Preddie 5 of 5

I’m so thankful for Lori, Eddie and the rest of their team! Having gone through a sudden and stressful event without any experience of who to call, what to say and how to be made whole we’re so fortunate to have had Claim Masters shepherd us through the process. I give them my full unconditional recommendation. Positive Responsiveness, Punctuality, Professionalism Services Water damage-related cleanup & repair, Water removal

From Google

Claire H 5 of 5

These guys were recommended by our insurance company and they were awesome! We had a burst pipe in our kitchen while we were out and by the time we returned it was a mess. They arrived 2 hours after I called them and they went right to work. They were supportive, informative through the process, respectful of our house and worked with our concerns. Highly recommend them.

From Google

mike lawson 5 of 5

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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