Albany

Decker's Plumbing & Heating

3.4 of 5

Average of 20 Google reviews

Positive and negative reviews

  • Positive 12 reviews, 60% of all reviews
  • Negative 8 reviews, 40% of all reviews
  • Not counted 0 reviews, 0% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Prompt arrivals and service

What reviewers dislike

  1. Being charged excessive prices

  • Written reviews used: 15
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Call (518) 463-0991Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Monday to Friday 8:00 am to 5:00 pm
  • Saturday and Sunday Closed
E-mail
E-mail Decker's Plumbing & Heating

Social media

Hours as listed on Google; we have not checked them.

Reviews

From Google

Flora Villegas 1 of 5

This company is rip-off..Don't ever call them for something small because they will charge you a mortgage payment to fix something so small..The person that came to my house not only rude but made a mess and said it's not his job to clean it..So look somewhere else for your plumbing needs or issues.. I will be reaching out to the bbb for a investigation about the issues and the price I was charged..

From Google

Stark , 1 of 5

Unless you are rich do not call this place. Over $500 for 16 minutes 29 seconds in my basement. Left my basement with more than 3 times the amount of water than when he came. We were not home when he came but we reviewed all our cameras and we were shocked. I do not recommend this company because I think that was a sneaky thing to do.. never in all the years have we paid any professional almost 550 dollars for under 20 minutes of work. I feel this was not fair and it is not how honest businesses do things. My husband is a professional at his craft and there's a way to rip people off and there's the right way. He would never charge one of his clients an absurd amount for 16 minutes of his time. Unless your last name is Rockefeller I'd find another company. Also very unprofessional to leave more water than when you got here and just leave it there. My husband is down there with a shop vac cleaning up 75% the mess of the plumber. Make it make sense 🤦🏼‍♀️

From Google

Nancy OConnor 5 of 5

We were without heat and the company we usually use wasn’t able to come for a week. We contacted Decker on Friday afternoon and they came by the first thing the following morning. They got the heat going and while they were here determined a couple of extra parts were needed. Instead of waiting until Monday, they found the parts needed on a Saturday and were able to complete the job. Their price was fair and we’ll be calling them again on all future repairs needed. We highly recommend them! Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Heating system maintenance

From Google

Linda Elson 5 of 5

Chris did an absolutely fabulous job putting in my A/C. Will be calling him if I have any other problems whether heating or plumbing. I would HIGHLY RECOMMEND HIM. Services A/C system maintenance, Ductless heating & A/C services, HVAC duct & vent repair

From Google

Tha Biggest 2 of 5

From Google

Dara Hughes 1 of 5

We were very displeased with Deckers Plumbing! We have a basement drainage issue and he charged us over $3000 to put in a pipe we probably never needed AND never fixed the problem! He jackhammered our basement floor, changed a pipe and reapplied cemet. The issue continues to happen and when we called to tell him it was still happening he never returned our calls. As far as I am concerned he charged us way over probably what needed to be charged, never fixed our issue and chose not to return our calls and do the right thing! I will never use them again!!! Negative Responsiveness, Quality Services Service not listed

From Google

Jason Benn 5 of 5

From Google

Isaiah Jamison 1 of 5

They came by and supposedly fixed a drainage issue I was having. They claim to have cleaned the main sewage line. Charged nearly $500. 10 days later I was having backup and drainage issues again. I called them back and they said they would send someone by that afternoon but never heard from them again. I called for 5 days afterwards and they never returned voice mails or called back. Gonna end up taking them to claims court. Very unprofessional services and wish I would have read reviews before hand. Negative Responsiveness, Quality, Professionalism Services Service not listed

From Google

Matthew Schultz 1 of 5

Requested service on 9/3/2020. Called to confirm appointment and responded they would be to my home within the hour. Never showed. Did not call to explain why they didn’t show. I called to inquire about that but was sent to voicemail. Left message but no return call. Negative Responsiveness, Professionalism

From Google

Angela Wattenberg 4 of 5

They come when they say and get things done.

From Google

Ray B 5 of 5

I called Deckers late in the afternoon regarding no hot water after two others couldn’t figure out what to do. They came to assess the same day and gave me the diagnosis with pricing. My hot water tank was replaced within 24 hours and problem solved. I truly appreciate the professionalism that was displayed by the guys and the promptness as well. It was even one of their birthdays.

From Google

Francesca Randazzo 5 of 5

Roger, Billy we’re sbso awesome guys. They were fair and honest about everything with us. They fixed out plumbing and re-did our bathroom. They were hard working guys and I would absolutely recommend them to anyone. We were very happy with their work!

From Google

James Emmi 5 of 5

It was less than a half hour after calling when they arrived.The boiler was fixed and the price was less than any other plumbers. They are the best. I will never call any other plumbers but Decker's.

From Google

Kyle Dalton 5 of 5

Very available, outstamdong service, supporter of veterans and extremely professional. They will absolutely be hearing from me again.

From Google

Brittany K 5 of 5

From Google

Nick Midey 5 of 5

The best plumbers ever. On time, polite and very competent. Use definitely use them again and highly recommend them.

From Google

Nas Azad 1 of 5

RUDE PLUMBERS. DO NOT RECOMMEND

From Google

Stacy Marsh 5 of 5

Was referred to Deckers by the company that installed our gas boiler. Mr. Decker was here within the hour. Although initially appeared it would have to be replaced (it was 9yrs old) Bill was persistent in contacting the manufacturer and consulting with other professionals. Ultimately the boiler was repaired and we avoided a VERY costly replacement. Bill followed up on the work personally several days later. I am in the real estate business and deal with various contractors on almost a daily basis. I would highly recommend this service! Very professional and competent!

From Google

Luke Beadle 5 of 5

From Google

Dylan Bramblett 1 of 5

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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AI-generated summary

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