4.7 of 5
Average of 29 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
Chautauqua Plumbing, Heating, and Air Conditioning serves homeowners in Westfield and across Chautauqua County. The company handles plumbing repairs and installations, heating and air conditioning work, and water heater repairs and replacements. It describes itself as a community-focused local company and says it has helped county homeowners for decades.
From their website, chautauquaplumbing
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reasonable or fair prices
Reviewers praise knowledgeable, professional technicians
Reviewers praise prompt responses and quick service
Reviewers praise clear explanations and communication
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
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Open photo 6 of 6From their website, chautauquaplumbing.com
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Hours as listed on Google; we have not checked them.
From Google
Lana P
My husband called them for 2 days. I called them on the third day with no return phone call to do a sink trap job. The receptionist says they would return a phone call as soon as possible. Three days and no return phone call. Beyond unprofessional.
From Google
kathy kaye
Very good! Services Water heater installation
From Google
Barbara Lustik
Reasonable price | $600–700 We called to get someone to come out and give us a quote for a small job. They came out within the week. They sent us a good quote and we will have them do the job. Will wait to hear back about coming to do the job. Very friendly staff, on phone, in person and on email 😊 will send pictures after the job is done. Services Service not listed
From Google
Scott Walker
I called about a water leak with my water heater. When they showed up we discussed repair vs replacement. I chose repair. They quoted me a price and I agreed. They said they would contact me the following week to schedule the repair because they didn't have the part. 11 days later no call - nothing. I obviously won't call them again and would never recommend them to anyone.
From Google
Kent Wiggers
This will be our only plumber now in Findley Lake. The man knew what he was doing, didn't waste any time and got the job done properly.
From Google
Amber Siragusa
Reasonable price | $600–700 Woke up to a frigid morning with a real-feel of –14°, only to discover my furnace had stopped working and the house had dropped to 59°. I called Chautauqua Plumbing and Heating, and they had a technician at my door within an hour. The service worker was polite, professional, and clearly knowledgeable. The pricing was very reasonable for same‑day service, especially given the urgency. Truly impressed with their responsiveness and quality of work. Services Heating system repair
From Google
Robert Dixon
Excellent experience with this company. Fast response, kept me updated on the repair schedule and completed on time for the agreed upon price. Great follow up on warranty procedures. Old fashioned customer service, would highly recommend them. Derrick did a great job!
From Google
Kate Drcar
Everyone was wonderful! Randy came out when our A/C gave out during a brutal heat wave. He quickly diagnosed the issue and had it repaired in no time. Prices were reasonable, and the service was top-notch. I’m a big fan—so glad we came across such a reputable company!
From Google
Jim Helt
Outstanding customer service from beginning to end. They were very quick to respond and walked us thru the process clearly. Work was completed the same day and Derek was terrific.
From Google
Gary Jay Saulson
Reasonable price great service
Business reply
Chautauqua Plumbing, Heating, and Air Conditioning
Thank you Gary!
From Google
Curt Anderson
Absolutely OUTSTANDING!!!! True definition of 5 Star customer service with every visit. Thank you for being so awesome. Great job!!!!!
Business reply
Chautauqua Plumbing, Heating, and Air Conditioning
Awesome to hear, thank you Curt!
From Google
Kathy Crowell
The maintenance man turned up right on time. He was very personal and pleasant. Did the preventative work on the HVAC system and suggested a couple of items that may cause some issues in the future. He took the time to explain everything to me and there was no pressure at all. One of which he mentioned during the last visit. I agreed to have the issues taken care of and when I asked about scheduling to get these done, he told me that he could take care if them during the current visit. Very nice! When he completed the jobs, the work site was spotless. I like the program that they have that includes 2 visits a year, one where they make sure that my system is ready for the summer and the other where they get everything ready for winter. I scheduled my next visit before he left. Very, very happy with the service.
From Google
Michael Pisko
Reasonable price Everything was discussed with me (including potential costs) BEFORE work was done, which I really appreciate. Cost was also very reasonable as compared to other places in the area. I highly recommend. Randy was very helpful and knowledgeable.
From Google
Daniel Buffalo
I cannot say enough good things about this company. Had a furnace issue and they were able to send a tech out that day to look at it who diagnosed it. He was incredibly professional very nice and he told me exactly what the problem was. He even explained it to me so I could understand. They went to great lengths to help ensure that I could get this work done. I will be definitely using them in the future.Highly recommend!
From Google
Sheila Keller
My hot water was spurting out of the faucets and I thought there must be air trapped, and then the breaker tripped... After another outfit came out, misdiagnosed the issue, fixed nothing, and charged me anyway, I called Chautauqua plumbing and so glad I did! Derrick took the time to troubleshoot and gave me the diagnoses and quote free of charge. They ended up replacing the heating elements, which was the problem, but also updated the thermostat. Then they flushed the water and any air out of the tank and made sure all faucets were functioning properly. Now I feel confident the tank will continue to work for years to come. The charge was very fair, but their care and customer service, priceless! I am happy to have found good people that care about their customers and want to provide the best service possible. I will call them for all my plumbing and heating needs.
From Google
Robert Campbell
Highly recommend
Business reply
Chautauqua Plumbing, Heating, and Air Conditioning
Thank you Robert!
From Google
Deb Peters
We contacted CHQ plumbing after a bad encounter with another local plumbing group to install plumbing renovations to our updated kitchen. We were not just impressed by Tom's proficiency and demeanor, but the quality of the work was a genuine relief. Attention to detail and not just slamming things together also uncovered another issue that would have been a serious stinky mess. The work quality and timing was well worth the cost. We also used CHQ plumbing & heating to perform a heating assessment and found our tech knowledgeable & practical. You can guess who are go to provider will now be!!
Business reply
Chautauqua Plumbing, Heating, and Air Conditioning
Thank you Deb!
From Google
Chanine Yordy
Great experience with this company. Randy our tech was very friendly, knowledgeable, and you can tell they truly care about their clients! Highly recommend.
Business reply
Chautauqua Plumbing, Heating, and Air Conditioning
Thank you for the kind words Chanine!
From Google
Diane
Excellent workers and company.
Business reply
Chautauqua Plumbing, Heating, and Air Conditioning
Thank you!
From Google
Don Friedman
We had terrific treatment from the service fellow who came to look at our split unit compressor which we thought was making a racket and might need to be replaced. The service fellow took a close look and immediately recognized that the noise was coming from the electric power box attached next to the compressor and was loose and making the racket. Problem solved and we were taken with the service and appreciative about saving a bundle of money. We now know exactly who to call when needed.
Business reply
Chautauqua Plumbing, Heating, and Air Conditioning
Glad we could help!
Showing 20 of 29 reviews
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From Google
Business reply
Chautauqua Plumbing, Heating, and Air Conditioning
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