4.7 of 5
Average of 52 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
From their website, certifiedwsf
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AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Team's professionalism
Quality of the work
Clear communication and updates
Team's kindness and care
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
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Open photo 6 of 6From their website, certifiedwsf.com
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
kevin lozano
New Great company to work with. They are honest, kind and professional and do great quality work. I Highly recommend them to anyone who has had any unfortunate circumstances and in need of immediate response to damage and corrective action.
Business reply
Certified Water Smoke and Fire
Thank you, Kevin, for taking the time to review and support our business.
From Google
Susan Sharp
Certified did a great job cleaning up after our house fire. Everyone on team was hard working, professional and reliable. Services Fire damage cleanup & repair
Business reply
Certified Water Smoke and Fire
Thank you for taking the time to review. We are grateful we were able to help, especially in our local community.
From Google
Patrick More
From Google
William Kole
Nice people
From Google
Dawn Willetts
Great price Certified responded quickly to my water emergency. They respectfully and carefully helped me go through my things. They documented everything thoroughly and even returned quickly when I decided to part with things I couldn’t on the first pass through. Very professional. Services Water damage-related cleanup & repair
Business reply
Certified Water Smoke and Fire
Thank you, Dawn. We were so glad we could help our neighbors following the flooding in our area!
From Google
Lauren Schack-sehlmeyer
The staff is so kind, helpful, and professional! They really care about treating everyone with care and respect. I would 100% recommend reaching out to them!
Business reply
Certified Water Smoke and Fire
Thank you, Lauren. We appreciate you taking the time to provide your feedback!
From Google
Renee Agne
From Google
Jenna Sciuto
I had a great experience with Certified Water. They were very professional and communicated well! Services Water damage-related cleanup & repair
Business reply
Certified Water Smoke and Fire
Thank you for leaving a review. We hope we were able to make an unfortunate situation a little easier for you!
From Google
Marsha Smith
Jared was wonderful to work with! He provided great customer service, explained the entire floor drying process, put my mind at ease, and handled everything with my insurance company. Highly recommend! Services Water damage-related cleanup & repair
Business reply
Certified Water Smoke and Fire
Property insurance claims can be challenging to navigate. We're happy we could assist!
From Google
Larry Bascom
Not sure Certified Water Smoke and Fire (Jarrod) were prompt and courteous the whole cleanup process. He kept me informed each day of what they would be working on and met each milestone. They left the house clean each day and bent over backwards to accommodate me. This is the second time working with Jarrod for significant water damage to my home. I would highly recommend. Services Water damage-related cleanup & repair
Business reply
Certified Water Smoke and Fire
Thank you for your positive feedback. Our goal is to help walk our customers through the process of property damage cleanup and reduce the stress and uncertainties that sometimes accompany the loss.
From Google
KAMLESH JATOLIYA
Great price We had a major flood on multiple occasions unfortunately. The guys from ‘Certified Water Smoke and Fire’ have always provided the detail information on current statuses and the methods to control the damage. Services Mold inspection, Water damage-related cleanup & repair, Carpet cleaning, Mold cleaning, Water damage-related mold removal
Business reply
Certified Water Smoke and Fire
Thank you for your comments. We're glad you had a positive experience. Our project managers' goals are to keep you well informed during mitigation and assist with walking you through the claims process.
From Google
Leon Holsapple
Business reply
Certified Water Smoke and Fire
I'm sorry, we have no record of doing any work for this customer name. Please contact our office to discuss or kindly remove your review as it appears it may have been made in error. Thank you.
From Google
Elite Master
Excellent service we recommended
From Google
Cynthia Finnegan
I came home from vacation to find no hot water and a wet basement. Not sure when it happened but my hot water tank failed. Everything was wet. I called Certified Water Smoke and Fire and they came by 2:30 pm that afternoon and started hauling out wet items the next morning - placing 18 fans and 2 dehumidifiers. I initially thought I would have to haul everything out and it was a relief to have so many people do it for me. The communication was clear and they returned my calls within minutes. I can’t say enough about Jared and his team. Josh did an excellent job with follow up and answering my concerns with facts. I highly recommend. Photos are wet to dry!
Business reply
Certified Water Smoke and Fire
Thank you so much for your thoughtful review! We’re sorry to hear about the water loss you came home to, but we’re glad Jared, Josh, and the team could help ease your stress and get things back on track quickly for you. We truly appreciate your recommendation and are always here if you need us!
From Google
Kevin Burke
There just aren’t enough words to express how grateful we are for the amazing work Jared and his team did. Had it not been for their quick response time and systematic approach, this would have been a terrible experience. I trusted them with my family’s well being and they took care of us. These are the people you want taking care of you!
Business reply
Certified Water Smoke and Fire
We're glad we could assist. Having been in the business for many years, we understand the remediation and insurance process can be overwhelming, and we aim to alleviate as many concerns as possible for our customers. Thank you for the opportunity to serve you and your family.
From Google
Jennifer Farrelly
We were referred to Certified Water Smoke and Fire when our dishwasher had a leak in our kitchen. They arrived in record time and the work they did made it possible to save our hardwood floors from any repair from water. Their representative was so pleasant and professional and their equipment did exactly what he said it would do. We felt very fortunate to have discovered Certified Water Smoke and Fire. We hope to never have to call them again, but we know where to go if another disaster arises.
Business reply
Certified Water Smoke and Fire
We're glad you were pleased with our services and our team!
From Google
Craig Seaburg
We have used Certified several times over the past few years at our county office building. The professionalism from the management to the workers was amazing. They responded immediately and performed quality work leaving the offices better than ever. It was a pleasure working with them and will always recommend them to anyone needing restoration.
Business reply
Certified Water Smoke and Fire
Thank you, Craig. We are always grateful when we can serve in our own community. Happy to help anytime!
From Google
Christi Hayden
I had a hot water pipe burst in my basement. My adjuster sent out them out to mitigate. When I expressed my desire to have damaged sheet rock removed to prevent mold they were happy to oblige. Levi was extremely professional and kept in contact with me as the drying process progressed. He even came on the weekend to check out their fans and the dehumidifier.
Business reply
Certified Water Smoke and Fire
We understand that a broken pipe is never something anyone wants to deal with, but we are glad we could assist when needed. At our company, we prioritize combining compassion with technical expertise, and we're happy that Levi was able to address your concerns and meet your needs as a homeowner.
From Google
Erik Gaster
Certified knows their stuff. They were able to come in and help us as new home owners when we had a water line burst. They explained what they were doing to us and the process so we were in the loop the entire process. Professional and courteous crew!
Business reply
Certified Water Smoke and Fire
Thank you for your feedback. We recognize that although we see water damage everyday, homeowners (especially new homeowners) do not, so we like to go out of our way to make sure you understand and are comfortable with the process.
From Google
Kristin Gaster
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From Google
Business reply
Certified Water Smoke and Fire
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