4.1 of 5
Average of 51 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
Botto Brothers Plumbing & Heating is a family-owned plumbing and heating business in Hicksville, serving homes and businesses across Long Island and NYC. Its work includes repairs, installations, kitchen and bathroom renovations, and high-efficiency systems. The company was incorporated in 1937 and remains family operated.
From their website, bottobros
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers praise professional and courteous service
Reviewers praise quality workmanship and completed repairs
Reviewers praise responsive service and timely arrival
Reasonable or competitive prices
Reviewers report missed appointments and scheduling delays
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
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Open photo 6 of 6From their website, bottobros.com
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
B Varghese
New Not sure | $1–200 Nick helped coordinate a shower door from Kohler. I was handed off to Marie. She was fantastic. I had to reschedule a few times and patiently took care of me. She was super professional, listened to my situation and went over and beyond. I’d highly recommend speaking to Marie and trust Botto Brothers to get the job done right! 👍 Services Shower installation, Service not listed
From Google
Devanshu Shah
Great price | $2,000+ Recently replaced Boiler and indirect water tank. Botto Brothers team did a professional job to replace old system. They accommodated us in their schedule as our old system needed immediate attention. Services Water heater installation
From Google
Renee Bruno
Botto Brothers recently replaced our combi boiler after the previous unit failed. As first time home owners, we were initially overwhelmed, but Chris took the time to thoroughly answer all of our questions and we immediately knew we were in good hands. Communication was seamless and the install team did a great job taking care of us quickly. We would absolutely work with them again for any future plumbing needs! Services Water heater installation
From Google
Anand Sunderraman
Reasonable price | $2,000+ We returned home from a vacation to find our tankless heater nor working. We found out that we needed a new heater. We shopped around multiple contractors in Long Island. Botto Brothers were very professional and reasonable with the price. But more than the price it was their customer service. They took time to come home and survey the job to be done. They gave a free estimate. They were booked until September but made an exception for us and accommodated us earlier. The contractors who visited our house were also very professional and we couldn't be more pleased Services Water heater installation
From Google
Dinesh Jaggi
We recently hired Botto Brothers Hicksville to handle our oil-to-gas conversion and installed a new high-efficiency Weil-McLain boiler, and they did a phenomenal job. Switching systems can feel overwhelming, but Botto Brothers made the entire process seamless. They handled all the permitting and coordination perfectly, showed up exactly on time, and completed the installation with incredible attention to detail. The new boiler looks great, runs quietly, and our home has never been more comfortable. If you’re looking to upgrade your heating system, Botto Brothers is the best. Fair pricing, honest communication, and top-tier workmanship. 5 stars! Thank you so much Roger, Chris and your entire team for an incredible job.
From Google
Ila Scheckner
Reasonable price We have used Botto Brothers since we moved into our home 3 years ago, they have handled virtually every plumbing project in our home. They are consistently professional, on time, efficient, and always get the job done right. Most recently, they installed a whole-house generator. To be honest, I wasn’t sure it was something we really needed. Three weeks later, we hosted a 60th birthday party with over 60 guests and a four-piece band. In the middle of the celebration, the power went out. Within seconds, the generator kicked on seamlessly, and the party continued without interruption. What makes the story even better is that the utility power didn’t return until the following day. We had a house full of overnight guests, and thanks to the generator installation, everyone remained comfortable and we avoided what could have been a very stressful situation. The quality of their work, their expertise, and their reliability continue to exceed our expectations. I highly recommend them to anyone looking for a trustworthy plumbing and home services company. Services Toilet repair, Plumbing leak detection, Plumbing pipe repair, Service not listed
From Google
Steve Logan
Reasonable price | $1,000+ Services Service not listed
From Google
Ira Brackman
Not sure | $1,000+ I give Botto Brothers a rating of 1 only because it does not let me give a rating of zero! Botto Bros installed a Lochinvar boiler, An Indirect hot water tank and added Heating zones for more than $18,000. They failed to register the system with Lochinvar so I lost a 10 year warranty and instead tried to sell me a $750 a year maintenance plan. They installed the condensation unit improperly in my chimney. The piping was pitched the wrong way, and the condensing unit was pointed the wrong way causing Condensation to run into my basement from the chimney. I spent $3500 on Plumbers trying to figure out what the problem was, and then another $2600 to get the problem corrected and repiped out the correct way. I have documentation to prove all of this. Feel free to contact me for details. Stay as far away from Botto Brothers as you possibly can!! UPDATE 4/30/26 **** Had a phone conversation with Chris and explained all the issues. Sent him documentation, pictures and recordings. Although he states that his door is always open and that he does the right thing, he emailed me that he will not entertain correcting the problem, case closed, and his reasoning reinforces his lack of understanding of mod/con boiler systems and how dangerous the condensation is if the installation does not provided proper drainage. As stated earlier, anyone can feel free to contact me for further details, explanation or documentation. Services Water heater installation, Service not listed
Business reply
Botto Brothers Plumbing & Heating Contractors, Inc
We take all feedback seriously, but we feel it’s important to provide some context here. This installation was completed approximately 13 years ago. In that time, we were never contacted regarding any of the concerns mentioned—particularly over the last 10+ years. As a service-based company, we stand behind our work, but we also rely on customers to reach out so we have the opportunity to address and correct any issues. Botto Brothers Plumbing & Heating today is not the same company it was over a decade ago. For the past 7 years, I’ve been running the business with a new generation, new team, and a strong focus on accountability, quality, and customer service. When this review was brought to my attention, I personally reached out to ask how we could help resolve the situation—but instead was asked to cover thousands of dollars in repairs performed by other contractors over many years, without ever being given the chance to diagnose or correct the issue ourselves. Regardless, warranty matters—like mechanical systems themselves—require ongoing maintenance and communication over time. We always strive to do right by our customers. However, it is not reasonable to hold the current company responsible for issues raised more than a decade later without any prior service history or opportunity to respond. If you would still like to discuss this constructively, my door remains open.
From Google
Olivier Amar
Reasonable price | $100–200 3 years, 2 different plumbing services and endless continued replacing of Kohler parts. Finally Kohler had enough and sent Botto Brothers, Tom, to fix it and guess what? It’s fixed.The previous plumbers had messed up the installations leading to the failures and as soon as Tom saw it, he said, your buttons aren’t supposed to be sticking out like that. 45 minutes later and it was fixed. I can’t recommend them enough. Services Shower installation, Faucet repair
From Google
M
Tom was professional, courteous, friendly and very knowledgeable! Figured out the issue with our steam generator for the shower and how to resolve. Returned for the install, it went great, he was quick and efficient! Highly recommend Tom and Botto Brothers. Services Service not listed
From Google
Brian Kalish
Reasonable price Botto did our gas conversion, and they made it easy to handle all the steps needed from the Town and National Grid. Plus, they provided excellent workmanship. Very happy with their quality of work and would go with Botto again. Services Water heater installation
From Google
Emil Yao
Reasonable price Excellent service and very nice people. Highly recommended! 👍 Services Toilet repair, Plumbing leak detection, Plumbing pipe repair, Faucet repair, Toilet installation, Faucet installation
From Google
Chris Foreman
Superb boiler installation on Columbus Day. They worked eleven hours and got it done in a single day. I was grateful during the recent hard freeze when the unit performed perfectly.
From Google
Patrycja Zolopa
Highly recommend! We were not getting any hot water in our Kohler shower system, had six plumbers come in and try to fix the shower valve/cartridge. We were told to rip up our shower wall to have a whole new shower body placed, would cost us around $4000. Tom from Botto Brothers fixed it in no time. Honest company and knowledgable plumbers. We're extremely grateful and would absolutely use them again.
From Google
Steven chizzoniti
Great price | $1,000+ Excellent service and impeccable workmanship, all at a very reasonable cost, I highly recommend Botto Bros plumbing and heating. Services Water heater installation, Faucet installation
From Google
Jim O'Rourke
Reasonable price I am satisfied beyond expectations. I am in the commercial facility maintenance business, so I know what to expect from this kind of service. The Botto service tech, Tom, recommended I get a new heating system. I did my research on Bottos recommendations. The result of the recommended system and the installation are far beyond my expectations. I would have done this years ago if I knew how quiet and efficient the new system would be. Jim O'Rourke Services Water heater installation, Plumbing leak detection, Service not listed
From Google
jeffrey seraita
Very professional, easy to work with,and have integrity. The new gas boiler and hot water heater are performing perfectly. Services Water heater installation, Toilet installation
From Google
Donovan Henry
A+ Top notch!
From Google
Matthew Cassella
Great price Been using Botto Bros for years. Their service & quality is outstanding. Roger and Chris and the team are very courteous and professional. They've done my kitchen remodel, fixed leaky pipes, sump pumps, repiped gas lines. You name it they've done it. I can't recommend this company enough! Services Toilet repair, Water heater installation, Shower installation, Plumbing leak detection, Plumbing pipe repair, Faucet repair, Toilet installation, Faucet installation
From Google
Ken Ulrich
I have used Botto Brothers Plumbing & Heating on 2 separate recent occasions. The first occasion was for emergency service due to a water main break outside my home. Roger Botto "mobilized" his staff and had 2 plumbers at my home within about 30 minutes. They were able to quickly turn off the main water supply to my home. Due to the seriousness of this water main break outside my home, Roger Botto recommended another company that was specifically equipped and skilled in this type of repair. The other company was trusted by Roger Botto and completed the repair the same day. The second recent occasion, was an interior issue that required rather extensive investigation to identify the source of the issue. The plumber assigned was very personable and listened to my concerns. He very professionally and skillfully located the issue and handled the repair immediately. Thanks to Roger Botto and his staff for their outstanding service.
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From Google
Business reply
Botto Brothers Plumbing & Heating Contractors, Inc
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