5.0 of 5
Average of 105 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Crew’s professionalism
Prompt response
Reviewers praise clear explanations and communication
Careful, clean work
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
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Hours as listed on Google; we have not checked them.
From Google
Laura O'Connor
From the initial water mitigation through the final repairs, everyone at 1800 Water Damage was both friendly and efficient.
Business reply
1-800 Water Damage Of Nassau County
Thank you, Laura, for the wonderful review. We are so glad our team was friendly and efficient throughout the mitigation and repairs. Your feedback means a lot and helps our crew continue delivering great service. We appreciate you trusting us with your home.
From Google
Ezekiel Buenafe
Not sure Responded at a reasonable time frame to a request for water damage evaluation, mitigation, and potential mold removal. Showed up for a consultation on time and wore shoe covers in the house. Outlined what needed to be done, what they're going to do, and put it onto a proposal. Answered questions transparently. Crew showed up at the agreed time, did what they needed to do, and minimized the mess. Made recommendations for the next step within their scope of expertise. Overall I think they were respectful of their work area. Little details in how people conduct their work in one's home add up to make a huge difference in whether I would work with them again, let alone recommend them. Hopefully I wouldn't need to, but if I needed such work again, I'd reach out to them first. Services Mold mitigation, Water damage-related cleanup & repair
Business reply
1-800 Water Damage Of Nassau County
Ezekiel, thank you for such a detailed review. You're right that the little things add up, like showing up on time, wearing shoe covers, keeping the work area clean and answering questions openly. Our team works hard to get those right on every water damage and mold job, so it means a lot that you noticed. We hope you never need us again, but if you do, we'll be here. —1-800 Water Damage of Nassau County Team
From Google
Kevin Harrell
Juan did a very great job for us couldn't have had a better person do it we thank you for sending him
Business reply
1-800 Water Damage Of Nassau County
Kevin, thank you for the kind words. Juan takes a lot of pride in his work, and we'll make sure he sees this. We're glad he took great care of you and your home. Thanks for choosing 1-800 Water Damage of Nassau County, and please reach out anytime you need us. —1-800 Water Damage of Nassau County Team
From Google
David Shin
Brian was awesome. He came to our home twice and both times he saved us money and time by suggesting to us the correct things, not trying to sell us anything but giving us honest feedback. Would definitely recommend his services. I hope to work with him more in the future.
Business reply
1-800 Water Damage Of Nassau County
David, thank you so much. Not every visit needs a big job, and sometimes the most useful thing we can do is give you an honest answer about what your home actually needs. We're glad that saved you time and money on both visits. We appreciate your trust and your recommendation, and we look forward to working with you again whenever you need us. —1-800 Water Damage of Nassau County Team
From Google
Roger Davila
I had a basement appliance water malfunction that flooded our basement and Brian from 1800 Water Damage of Nassau County showed up the same day to assess the situation. The very next morning I had all of the equipment necessary to professionally and safely dry out all of the water damage. Brian was outstanding in explaining the entire process and all of the steps that needed to happen in order to mitigate the water damage. They are consummate professionals and I highly recommend their services. They are prompt in responding and thorough with their work. Services Water removal, Water damage-related cleanup & repair
Business reply
1-800 Water Damage Of Nassau County
Roger, thank you for taking the time to share this. When an appliance leak floods a basement, getting drying equipment in quickly makes a big difference, and we're glad we could be there the same day and have your home set up the next morning. We think it matters that homeowners understand every step of the water damage mitigation process, so it's great to hear the explanations helped. We appreciate your trust and the recommendation. If you ever need us again, we're just a call away. —1-800 Water Damage of Nassau County Team
From Google
Lori Brady
Reasonable price I couldn’t have put my parents’ home in more capable hands. Owner Brian and Manager Juan Fernandez and his team were exceptional! Efficient, clean, caring, experts in their field and supportive to my aging parents! Respectful of their property and its meaningful contents! We were experiencing catatonic flood damage in our completely finished basement and they came to our rescue with compassionate efficiency! They kept us abreast of each restoration step! I would highly recommend them! They treated us like family! 10 out of 10! Services Flood restoration, Flood cleanup, Water removal, Mold mitigation, Water damage-related cleanup & repair, Mold remediation, Mold damage restoration
Business reply
1-800 Water Damage Of Nassau County
Lori, thank you for trusting us with your parents' home. A flooded finished basement is stressful for anyone, and we're glad Juan and the crew could make it easier for your family. We work hard to treat every home, and everything in it, the way we'd want our own family's treated. Your kind words mean a lot to the whole team, and we'll make sure Juan and his crew see them. Please give your parents our best, and don't hesitate to call us if you ever need anything. -1-800 Water Damage of Nassau County Team
From Google
Howard Schwartz
Reasonable price Brian was very nice, did a good job and waited patiently until insurance paid. Services Water removal, Carpet cleaning
Business reply
1-800 Water Damage Of Nassau County
Thank you for the kind review, Howard. We're glad Brian was helpful, did a great job, and patiently waited while your insurance processed payment. We'll share your praise with him. We appreciate your trust and are here if you need anything in the future.
From Google
Jodie Zhu
We worked with Juan Fernandez. He was great and a pleasure to work with. Services Flood restoration
Business reply
1-800 Water Damage Of Nassau County
Thank you for the kind review, Jodie. We’re thrilled Juan provided excellent service and was a pleasure to work with. We’ll be sure to share your feedback with him. We look forward to assisting you again in the future.
From Google
Elise Starr
Showed up quickly and professionally. They took a horrible situation (flooding everywhere, mold, damage, etc) and made it easy and clean. I’ve had water issues previously, and used another company. Never again. 1800 Water Damage is the only one I’d use or recommend. Positive Responsiveness, Quality, Professionalism Services Water damage-related cleanup & repair, Water damage-related mold removal
Business reply
1-800 Water Damage Of Nassau County
Elise, thank you for the feedback. It was a pleasure working with you.
From Google
Lori Miccio
Not sure Mike was very friendly, informative, and kept me up to date on everything he was doing. He was interactive and attentive to my cats and dogs, making sure that he asked me if he could open the door so the animals would not run away. Brian was also very friendly and helpful. They both cleaned up the demo and made sure nothing was left behind for any of us to get hurt on. Services Flood cleanup
Business reply
1-800 Water Damage Of Nassau County
Thank you for the wonderful review, Lori. We’re glad Mike and Brian were friendly, kept you informed, and were attentive to your cats and dogs by checking before opening doors. I’ll pass your kind words along to both of them. Safety and leaving the space clean are top priorities, and we’re happy you noticed.
From Google
Haydee Brown Eyes
Thank you so much, Mike, Juan & team. These moments can be stressful for any family. However, you provided us with professionalism, peace of mind, and did an AMAZING job with clean up! Thank you so much, we really appreciate it. 🙏 Services Water removal, Water damage-related cleanup & repair
Business reply
1-800 Water Damage Of Nassau County
Thank you, Haydee Brown Eyes, for your wonderful five-star review and for recognizing Mike, Juan, and our entire team. We understand how challenging these situations can be, and we are so glad we could provide professionalism and peace of mind during the cleanup process. Your kind words mean a great deal to us. We truly appreciate your feedback!
From Google
Vikki Chang
Great price I cannot say enough good things about 1-800-WaterDamage and their crew. We had a burst pipe in our kitchen with water everywhere and it was incredibly stressful. They came right away and immediately took control of the situation. Brian, Mike, and Anthony were professional, calm, and genuinely kind. They explained what was happening, what needed to be done, and handled everything efficiently and carefully. It made a chaotic situation feel manageable! I have used other water damage companies before and in my opinion they are by far the best. If you ever find yourself dealing with water damage, this is the team you want. I would recommend them without hesitation. Services Water damage-related cleanup & repair
Business reply
1-800 Water Damage Of Nassau County
Thank you, Vikki Chang, for your wonderful five-star review! We are so grateful for your kind words about our team and their work handling your burst pipe and water damage. It's our goal to provide immediate, professional service during stressful times, and we're thrilled to hear we made a chaotic situation manageable for you. We truly appreciate your strong recommendation and trust in 1800 Water Damage of Nassau County.
From Google
Greg Polli
Not sure Fast and efficient, a great response to my home emergency. And great equipment for my necessary solutions. Very friendly and knowledgeable team as well!! Services Flood restoration
Business reply
1-800 Water Damage Of Nassau County
Greg, thank you for the kind words and the 5-star review. We’re glad our team could respond quickly and that our equipment and service met your needs. We appreciate you recognizing the team’s friendliness and knowledge. If you need anything in the future, we’re here to help.
From Google
Andrew Giovine
Services Water removal, Mold mitigation, Water damage-related cleanup & repair
Business reply
1-800 Water Damage Of Nassau County
Thank you, Andrew, for the wonderful 5-star rating! We appreciate you taking the time to share your feedback and are glad you had a great experience. We look forward to serving you again soon.
From Google
Conor McAuley
Brian and team were amazing. They came first thing in the morning and helped identify and remedy our issues in a timely manner. Couldn’t recommend them more! Services Flood cleanup, Mold mitigation
Business reply
1-800 Water Damage Of Nassau County
Thank you, Conor — we really appreciate the great review. We're glad Brian and the team could arrive promptly and resolve your issues quickly. Thanks for recommending us, and please reach out anytime you need assistance.
From Google
Paul Kosiba
Great price Very responsive and professional crew (Juan, Mike and Anthony). Neat and clean work. Highly recommended! Services Water damage-related cleanup & repair
Business reply
1-800 Water Damage Of Nassau County
Thank you, Paul. We're thrilled Juan, Mike and Anthony were responsive and professional and that you appreciated the neat, clean work. We'll share your kind words with the crew. We appreciate your recommendation and are here if you need anything in the future.
From Google
jen kunkel
When we had a flood in our basement my plumber recommended I reach out to 800waterdamage. Within an hour Brian had a team come out to our home. The guys were polite & and explained everything clearly and got to work fast. The team cleaned up and left my home and I can’t thank them enough for a job well done! It was such a relief after a very stressful event. I highly recommend this company! Services Flood cleanup, Water removal
Business reply
1-800 Water Damage Of Nassau County
Jen, thank you so much for sharing your experience and for recommending us. We're glad Brian and the team could arrive quickly, explain the process clearly, and restore your home after such a stressful event. We'll pass your compliments on to the crew; they'll be thrilled to hear it. If you ever need us again, we're available 24/7.
From Google
Regina Hopkins
Services Water removal, Water damage-related cleanup & repair
Business reply
1-800 Water Damage Of Nassau County
Thank you for your wonderful review, Regina! We're thrilled to hear that you had a great experience with us. Your support and feedback motivate us to keep delivering the best service possible. We look forward to seeing you again soon!
From Google
milton abramson
Reasonable price We recently had some serious water damage from a broken pipe. We live in a 190 year old house with original plaster walls and the damage was quite extensive. We called 1-800 Water Damage in Hicksville and they immediately addressed our problem. They assessed the damage and were very prompt in providing the necessary drying equipment for walls and ceilings. Once dry and mold free, they carefully removed all the damaged areas. They thoroughly cleaned and were very respectful to preserve our old house. I consider their service excellent. Services Water damage-related cleanup & repair
Business reply
1-800 Water Damage Of Nassau County
Thank you for sharing your experience with us. We're delighted to hear that our team was able to promptly address the water damage in your historic home and that you were satisfied with our thorough and respectful service. Preserving the integrity of your 190-year-old house is important to us, and we're glad we could help. Your excellent review means a lot to us, and we appreciate your trust in our services.
From Google
Paola Martinez
Great price Prompt and professional! Thank you! Services Water damage-related cleanup & repair
Business reply
1-800 Water Damage Of Nassau County
Thank you for your kind words, Paola! We're thrilled to hear you had a positive experience with our team. Your feedback motivates us to continue providing excellent service. We look forward to serving you again!
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From Google
Business reply
1-800 Water Damage Of Nassau County
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