From Google
Rode S.
Reasonable price | $200–400 I hired Michael at Your Town Cesspool, Plumbing & Heating, Inc. in Bay Shore because I had a sewage backup issue. My shower is connected to the main line along with the toilet and sink. Every time we use the shower, the water backs up into the shower and then starts flowing outside the house. He was more interested in my hot water heater than doing his job asking question about my hot water heater Michael came out and only cleaned the main line (the copper piping), but he never went back inside to test the shower to see if the backup had actually been resolved. He also did not inspect or clean the drain from inside the shower. As a homeowner, I expected the entire problem to be diagnosed and confirmed as fixed before the service call was considered complete. I also specifically asked him to check whether my cesspool was full. Instead of inspecting it, he only poked several holes in the yard to try to locate it and never actually checked the cesspool itself. That left me with unanswered questions about whether the backup was caused by a full cesspool or another issue. Now that the shower and sink are still backing up, I called the company expecting them to stand behind their work. Instead, I was told I would have to pay another service fee for someone to come back and do what I believe should have been done during the original visit. If I hired your company because of a backup in my shower, I don’t understand why the shower itself wasn’t tested before leaving. What disappointed me even more was my phone conversation with Michael afterward. He was impatient, repeatedly interrupted me while I was trying to explain the situation, and came across as dismissive. He told me that because he is the owner of the company and has been in business for a long time, he doesn’t have to be patient. As a paying customer, I found that response unprofessional and disrespectful. Experience in business should be reflected in customer service, not used as a reason to dismiss a customer’s concerns. As a homeowner, this experience left me feeling frustrated, unheard, and disappointed. I was hoping for a thorough inspection and a permanent solution, not an incomplete service followed by another charge. Based on my experience, I cannot recommend this company. If you choose to hire them, be aware that you may encounter the same lack of communication, patience, and follow-through that I experienced. Services Drain cleaning