From Google
A
I would give a ZERO STAR IF I CAN. I had a very disappointing experience with Ventura pluming and heating today. The technician who came to my home appeared uninterested and made little effort to address the issue. When I referenced my conversation with the owner the day before regarding installing some sort of insulation for the backyard pipe , the technician simply responded that I would need to speak with the owner directly and plus I don't have that in my truck. . This lack of communication and coordination was frustrating. Additionally, when I asked about the leak in my front yard hose, I was given vague possibilities rather than a clear diagnosis, and was even told I might need to purchase a hose myself which be this and could that or something. That is not the level of service I expect when hiring a professional. So tell me what else I need to purchase myself/ figure it out myself? So why do I need to PAY YOU? If I am expected resolve the issue on my own, there is little reason to hire a plumbing service. I was hoping for expertise and a solution, but unfortunately did not receive either. I will not be using this company again.