SERVPRO of Sullivan and South Ulster Counties

From Google

Javier and James did a great job! Highly recommend. Services Mold inspection, Mold mitigation, Water damage-related cleanup & repair

From Google

I was lucky enough to meet some amazing people when my water heater spilled water all over my basement. Everything was ruined, or so I thought, and my heart was breaking. ServPro of Middletown—especially Juan Bermudez and his crew: Eric, Victor, and Edgar—came to my rescue. Juan assured me they would do their best, and they did. All my special and antique items were repackaged with care. Juan stayed involved throughout, and I knew I was in good hands. These individuals deserve recognition and truly are assets to their company. From start to finish, I was supported by this crew.

From Google

Excellent service from Jorge, Erick and the whole crew. Thanks

From Google

Victor came and did a cleanup and was excellent and professional

From Google

I’m really disappointed with the experience we’ve had with Serve Pro. They came by to assess our project nearly two months ago, and despite multiple follow-ups, we still haven’t received a quote or any kind of update. It’s frustrating to be left in the dark after taking the time to coordinate the initial visit. We expected better communication and professionalism, especially from a company with their reputation.

From Google

From Google

Fantastic job. Very professional and courteous. They had to move a lot of stuff and did it remarkably well.

From Google

Rich and his team were always professional, on time and did an exceptional job overall. In a time of need, it was reassuring to have a qualified person to help us.

From Google

We had a pipe burst on the second floor, and it was a mess. Servpro came in a timely manner, everyone was efficient and friendly. Next time my house burns down or gets flooded, I’m definitely calling Servpro! Positive Responsiveness, Punctuality, Professionalism Services Water damage-related cleanup & repair

From Google

They were prompt, courteous, and affordable. They made me feel like they were part of the family. I loved the follow up too. Services Mold mitigation, Water damage-related mold removal

From Google

BEWARE! Exorbitantly overpriced!! I had the job done for 1/6th the price. They quoted me $110,000, I paid a highly qualified company that did a great job, $16,500. There are other companies and I would recommend getting several quotes.

From Google

Positive Responsiveness, Punctuality, Quality, Professionalism, Value

From Google

Our office building had a boiler puff back. After a thorough evaluation of the damage the process was explained. The cleaning crew came in and methodically cleaned every section of our building. Items that had been stored in the basement and were not salvageable were marked for destruction and removed. Everything was cleaned and the building was cleaned from top to bottom. The crew worked closely with each office to meet their needs. Highly recommended. Services Service not listed

From Google

I hired Servpro to deep clean an inherited home occupied by many cats. They were on time, professional, and cordial. They were attentive to my concerns and worked hard to make sure I was satisfied with their service. Services Service not listed

From Google

Positive Responsiveness, Quality, Professionalism

From Google

Awesome service and they came exactly when they said they would and did a professional job. Everyone was courteous and helpful from the time I made the arrangements until completion! Positive Responsiveness, Quality, Professionalism

From Google

Positive Responsiveness, Professionalism

From Google

SERVPRO is such a great family run company! They have always helped me, my family, and my clients with any claim damage clean ups or just regular cleanings. My insurance clients rave about their work. Always professional, and punctual! They are always honest and never try to mislead anyone. They also support many local organizations and communities with local fundraisers and donations. If you are looking for a company to work with in Sullivan, Orange, Ulster counties - choose them!

From Google

From Google

I would not EVER use or recommend Servpro.Even if I had a dog who’s dog house caught fire and all they needed to do was clean his bed and toys.They would manage to screw that up.They are VERY unprofessional and rude.After multiple phone calls,emails and messages into them you may be lucky if someone contacts you back.When you finally do get in contact with someone it’s not in a timely manner.They do not care about their customers.They will throw away items that they were supposed to keep and store.They will loose or take several items in your home.And they will bring back items more damaged then when they left the house to begin with.What a horrible thing to endure after you’ve already had a loss.They will take advantage of you. I’ve been mislead and lied to multiple times by this company.Laura had told me they could take and store items I wanted that were deemed a loss.A week later she states they can’t even though she told me they could.They take their sweet time for everything.They packed up only half of my sectional.Weeks later the other half still sat in my house.At the time I had moving storage pods on my property.My landlord moved them into the pods because they hadn’t came back for the rest of the items and work needed to be done on the house.I wasn’t aware that they didn’t take all of my items out like they were supposed to.As a result my landlord was forced to move the items to start house work.They were told that the items were in there and never bothered to pick the rest of the sectional up amongst other items.Weeks go by,Since I was under the impression all my belongings were picked up I had scheduled a return of the pods I had on my property as I no longer needed them anymore.They were picked up and I get a phone call from them that they were full of belongings! Servpro never came back for the rest of the items!So now I’m stuck paying a additional $250 a month in storage fees due to their negligence and stupidity. I call them and had to leave a message of course and was told I would get a call and update back.When I finally do I was told they would pick up the rest of the items that week.Weeks almost a month goes by and I get charged another $250 fee from the pod company because what do you know,They weren’t picked up and emptied yet like they told me they were going too! They eventually pick it up at their leisure but it still ended up costing me a additional $500 that could of been avoided had people done their jobs properly or return phone calls!But hey they didn’t care because that didn’t come out of their pockets.When I’m finally ready to move back into my home.I discover almost every piece of furniture they ended up cleaning and restoring came back more screwed up than when it left.Dents,scratches and dings on my computer desk,fireplace,and dresser.My daughters nursery set came back with dents,the hardware for her crib is gone.So I have NO way in using this ever again. Expensive items are missing!They also mislabeled boxes which nearly resulted in me loosing a finger.Im unpacking boxes that are labeled kitchen plastic ware when they were full of knives!!2 bathroom shelving units were thrown away without my consent that were supposed to be kept.They did major damage to my 3 month old fridge and stove hood range when trying to move it.Not to mention they never cleaned it,it was full of mold.No one even bothered to mention this to me until AFTER I pointed it out to them.After all of this I’m still waiting on a phone call back that Ill probably never get.This company is a complete joke!What did I save at the end of the day?Most of my items are ruined!Did I mention I NEVER got a inventory list.Ive inquired several times and was told they would get it.Then I was told they didn’t have one only pictures and I never even got that!If you want a ton of aggravation and ruined items this is definitely the place to use.Big round of applause to the shining stars Laura Johnson and Dave!