SERVPRO of Port Jefferson/Stony Brook

From Google

New We recently experienced water damage in our home, and SERVPRO was quick to respond and help us through the situation. From the very beginning, Project Manager Pete was outstanding. He made what could have been an extremely stressful experience much easier to manage. Pete was professional, knowledgeable, and took the time to explain everything and make sure we felt comfortable throughout the process. His crew was just as impressive—hardworking, respectful, and thorough. The entire team did an excellent job, and we truly appreciate the care and attention they gave our home. We couldn’t be happier with the service and highly recommend Pete and his team at SERVPRO!

From Google

New Reasonable price I was overwhelmed with the mess a broken pipe caused a huge flood in my basement and called Servpro for help. Kevin was here within an hour and assured me he and his team would take care of everything. He did not disappoint! By the following day the fans were set up, the demolition crew led by Eddie did their part and Chris, the plumber located and repaired the culprit pipe! And today Nico came to remove the fans. The work is in process right now and I feel confident the rest of the project will continue just as smoothly as the beginning. If you should find yourself in a similar situation, definitely call Kevin at Servpro. You’ll have no regrets! Services Flood restoration, Flood cleanup, Water removal, Mold mitigation, Water damage-related cleanup & repair Response time 0–1 hr

From Google

New Pete was extremely helpful. He arrived on site quickly, explained everything in a way I could understand and even stayed to help me navigate my situation with my hoa. Services Service not listed Response time 0–1 hr

From Google

New Great price Our basement flooded and in such a stressful situation we couldn’t have been happier to have Pete as our Project Manager. Pete and his team were professional, efficient and very clean. Pete walked me through every step and answered all my questions. Highly recommend Servpro! Services Flood cleanup, Water removal Response time 0–1 hr

From Google

New Nico and his team were prompt and very thorough in sealing off and sanitizing our basement bathroom after a sewer back up. They explained all the equipment they were using and why. Professional team! Thank you!! Services Sewage cleanup Response time 0–1 hr

From Google

New Not sure Services Flood cleanup Response time 2–4 hr

From Google

New Great price Peter from Servpro was fast in responding to my emergency. He was on the job within the hour. He assessed the situation with a tree limb through my house and damages. Servpro had their crew at my home within the hour to clean and dry my home and then the Tree and Tarp guys the next day to secure my home. I was very happy. They have been supportive and explained the process to help. The office staff were also helpful with navigating insurance and payments. I am so glad I called them. Peter is a hands on site manager, and on call for all our needs. Services Mold inspection, Flood cleanup, Water removal, Water damage-related cleanup & repair, Mold remediation Response time 0–1 hr

From Google

New Not sure I had a roof leak from the storm this weekend. Nico and Owen were excellent. They got here fast, explained everything to me, did quality work, and were very friendly. Services Flood cleanup Response time 0–1 hr

From Google

New Had a microscopic leak in a waterline to the refrigerator that was hidden behind cabinets. Nico, Tim, and Giancarlo cleaned up water and mold damage. They were all professional, helpful, hard working, friendly, and respectful. Highly recommend, Services Mold inspection, Water removal, Mold mitigation, Mold remediation, Mold cleaning, Water damage-related mold removal Response time 1–2 hr

From Google

Damien, Nelson, and Miguel were professional and friendly. They made sure I was aware of everything that they were doing, answered any question I had and we're always a pleasant presence. It was a job well done! Services Flood cleanup

From Google

Not sure Damian and his team did an excellent job during the removal of our floors, ceilings, and walls after a flooding incident. They spent the extra time to make sure none of our personal property would be affected by the project and cleaned thoroughly before leaving. You can tell he knew what he was doing and he had an answer to any question I had. We will likely be using Servpro for our rebuild as well. Would highly recommend. Services Flood restoration Response time 0–1 hr

From Google

Not sure From their quick response, knowledge, professionalism and compassion we can’t say enough good things about Pete K, Nico and their team! Pete quickly responded when we called late on a Friday afternoon, immediately assessed what needed to be done and stayed onsite until Nico and his team arrived. Nico and his team immediately set up dryers and dehumidifiers working until late Friday night and were back right on schedule to complete the needed removal. Because of their quick and thorough work, they made sure we’d have no further damage. They answered all our questions, were professional, organized and very competent. Pete stayed in contact and checking the progress making sure everything that needed to get done did. Pete, Nico and the entire Servpro team truly made a horrible situation so much less stressful. Thanks to the great experience with Pete, Nico and their team we would highly recommend Servpro if any of our family or friends ever need restoration services. Services Water damage-related cleanup & repair Response time 0–1 hr

From Google

Not sure Pete, Nico and his crew Owen and Diego where beyond professional , on time and careful with our water damaged basement . They went above and beyond to cover all areas to prevent mold and took extra time to clean up after they removed walls , carpets and kitchen cabinets. Pete came back a few times to make sure everything was going well and met with the adjuster from our insurance company . Nico took the time to explain each step and provided support and direction to his team. We highly recommend SERVPRO and we are grateful for the high level of professionalism. Services Flood restoration, Flood cleanup

From Google

Not sure Long process that took about 4 1/2 months with significant pause between water removal/Packout and restoration. The problem came about due to a busted water pipe dumping about 140,000 gallons of water into basement area with water damage to the entire basement utility as well as living area . The initial phase of work was started before insurance approval so this led to complications down the road resulting in a delayed start for the restoration phase. My 5 star review applies to the restoration phase that Frank Hughes was in charge of. Frank very patiently worked through the details with USAA to get approval for the initial work already done and to get approval for the restoration work. I thank him and crew for a job well done! In the end I was left with no out of pocket expenses from all the work done by Servpro and I credit Frank for making this happen. This kind of insurance based job is complicated and without people like Frank in the mix could end with expensive and disappointing results. Even though there were issues with the initial remediation work, I highly recommend Servpro and would use them again. Services Water damage-related cleanup & repair, Water damage-related mold removal Response time 8+ hr

From Google

Reasonable price I cannot say enough about this company and all the workers that helped us through a mess in our basement They are professionals and the completed the work in a timely fashion and the work is perfect Services Flood restoration, Remodeling, Mold inspection, Flood cleanup, Water removal

From Google

Great price Had a huge leak in my basement from recent rain ... Pete and crew came and fixed everything 1,2,3 no problems Highly recommend Services Flood restoration, Mold inspection, Flood cleanup

From Google

Not sure Starting with frank hughes coming to my house within 45 minutes of my flooded basement said my guys can be here in a few moments, i knew i was in great hands. Cleanup crew came in sucked all the water out installed fans and said the next crew will be here the next day! Ernesto and his team came and did all the demo, super friendly, compassionate and most importantly professional. I recommend servepro anytime!!! Services Flood cleanup, Water removal

From Google

I had an exceptional experience with ServPro after smoke damage in my home, and I can’t say enough positive things about their work. From start to finish, they made an overwhelming situation feel manageable and straightforward. Their team handled the cleanup with incredible thoroughness and the results were genuinely “like it never even happened,” exactly as their motto promises. They were also helpful in the insurance process and made it seamless. ServPro stayed in constant communication, explained every step clearly, and took on the coordination that would have been difficult to navigate alone. Even after the work was completed, they continued to be helpful and responsive, which speaks volumes about their commitment to their customers. Their professionalism, efficiency, and kindness stood out at every stage. I’m deeply grateful for the care they took with my home and the support they provided throughout the process. I recommend them wholeheartedly to anyone dealing with fire or smoke damage. They are fantastic. Services Fire damage cleanup & repair

From Google

Frank and Niko were friendly, attentive, informational and did an amazing job cleaning up. They took a stressful event and alleviated it. Thank you Frank and Niko! Services Flood restoration, Flood cleanup

From Google

We called Servpro in Port Jefferson for a spreading water leak in our basement. Kevin sent the team of Michael, and Amanda to take care of our problem. They were a great team...pleasant, knowledgeable, organized, safe, efficient, and incredibly hard-working. They totally reduced our stress. Without reservation, we would recommend Kevin, Michael, and Amanda. Thank you guys. Stay safe. Katherine and Len