4.8 of 5
Average of 54 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Restoration work quality
Professional and courteous staff
Responsive communication
Prompt arrivals and timely work
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
From Google
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
Brandon Almeida
New Chris came out and did a inspection on some water damage from a broken pipe. he was honest and knowledgeable. Services Flood restoration, Mold inspection Response time 2–4 hr
Business reply
SERVPRO of Medford
Thanks for sharing your feedback, Brandon! We're glad to know that our team provided you with an honest and knowledgeable inspection regarding the water damage. Your support means a lot to us at SERVPRO.
From Google
jim marino
Edward Finley n Harold Diaz are great members of Servpro. Professional and very efficient. They did a great job jim take a photo.
Business reply
SERVPRO of Medford
Thanks a lot, Jim! Our team is glad to hear that Edward and Harold provided you with professional and efficient service. We appreciate you sharing your experience with us!
From Google
Phyllis Weiner
Reasonable price The ceiling in my den was damaged by a leaking pipe. After the pipe was fixed, Servepro of Medford restored the ceiling. They did an amazing job. Services Flood restoration
Business reply
SERVPRO of Medford
Thank you so much for your wonderful feedback, Phyllis! We’re thrilled to hear that our team at SERVPRO of Medford was able to restore your ceiling to your satisfaction after the leak. Your kind words motivate us to continue delivering exceptional restoration services!
From Google
Eric Letterman
Not sure SERVPRO was called by our insurance company the day after Thanksgiving after we reported a water pipe burst in our foyer at 8:00 am. Dave called within 1 hour of the time I spoke to the insurance rep. He told me his project manager Chris would call as son as he could. 15 minutes later, Chris called and said he was way out east but would get to us asap. He did, By the afternoon the area was secured and the dehumidifiers and fans were up and running. Chris said he would demo the walls as soon as the insurance company said ok. They were very slow in responding. Finally the Ins. Co. said we could open the walls. As soon as they did Chris returned and did the demo right away. we had the equipment running for almost ten days. SERVPRO did a great job. They have been finished here for about 2-3 weeks. Now hopefully I will hear something from out Insurance company which seems to be the only problem in our dilemma Services Mold inspection, Flood cleanup, Water removal
Business reply
SERVPRO of Medford
Thank you for your detailed feedback, Eric! We're thrilled to hear that Chris and the team provided prompt and effective service during your water damage restoration, ensuring everything was secured quickly. Your kind words motivate us to continue delivering quality service at SERVPRO of Medford!
From Google
Lenora OConnor
Reasonable price I was recommended to Servepro of Medford from my insurance company after a large tree limb fell and went right through the roof of my backyard shed and did damage to some of the siding and the roof. Juan Gutierrez came from Servpro to evaluate and give us an estimate. He was very prompt, courteous and professional, and when his team came to do the work, they contacted us through every phase and Aaron who delivered the supplies was also very respectful and always arrived on time. The team finished the project in half a day and the result was excellent. I would definitely recommend them. Services Roofing
Business reply
SERVPRO of Medford
Thank you so much for your wonderful feedback, Lenora! We're thrilled to hear that Juan and the team provided prompt and professional service during your roof repair and siding restoration, and we truly appreciate your recommendation of SERVPRO of Medford!
From Google
Barbara Beam
Great price Perfect job. Chris and Ruben went above and beyond. Would highly recommend. They were always on time, great communication, clean, and amazing work. Services Mold mitigation
Business reply
SERVPRO of Medford
Thank you for your wonderful feedback, Barbara! We're thrilled to hear that Chris and Ruben provided excellent communication and went above and beyond with our restoration services at SERVPRO of Medford. Your recommendation means so much to us!
From Google
Ashley Kimmey
Not sure Servpro has some of the nicest most knowledgeable people i have ever worked with! Everyone was super informative and patient with our process and took time to explain everything. The line of communication was always open and they were quick to respond to anything we needed. Highly recommend! Services Fire damage cleanup & repair
Business reply
SERVPRO of Medford
Thank you so much for your wonderful feedback, Ashley! We’re thrilled to hear that our team at SERVPRO of Medford provided you with knowledgeable and patient service throughout your process. Your recommendation means a lot to us!
From Google
Water-Lou Plumbing & Heating
I had a lawn sprinkler main line break under a patio. Well, needless to say, it was difficult to find but the crew under Matt and Chris were outstanding in pointing it out to me. They couldn’t continue until the steady flow of water stopped. I was able to isolate the leak with water stops and they continued. The crew was outstanding and left me with a completely dry basement. The basement was previously ankle deep in water. It is now completely dry. I couldn’t be happier with Servpro of Medford. I rate them a 5 star restoration service and I would recommend these people to anyone. They arrived on time and were efficient.
Business reply
SERVPRO of Medford
Thank you for your wonderful feedback, Water-Lou Plumbing & Heating! We're thrilled to hear that Matt and Chris provided outstanding service and effectively turned your basement situation around. Your recommendation means a lot to us at SERVPRO of Medford!
From Google
David Wasserman
Chris and his remediation team did a great job removing soot and smoke odor from our condo which had a small fire. Chris was tremendously responsive and provided great communication throughout the process. In addition, he was extremely helpful with our "not helpful" insurance company. I would highly recommend SERVPRO of Medford based upon my experience thus far. I hope for a similarly good experience with their build-back team.
Business reply
SERVPRO of Medford
Our SERVPRO of Medford team is thrilled to hear that you’re satisfied with our fire and smoke damage restoration services! We work hard to bring the right expertise, equipment, and care to every job so we can truly make it “Like it never even happened.” Thank you for your kind words about our Long Island SERVPRO team — we’re especially glad we could provide support through the entire process, including working with your insurance company. We appreciate the opportunity to help and are always here if you need us again!
From Google
Val V.
Very professional and courteous. They did a great job resolving damage from a water leak. They did the dry-out to drywall replacement and painting. Even matched a custom paint color! Thanks for restoring as good as new!
Business reply
SERVPRO of Medford
Thank you so much for your wonderful feedback, Val! We’re thrilled you appreciated our professionalism and attention to detail in resolving the water damage, including matching the custom paint color! SERVPRO of Medford is always ready to help if you need further assistance!
From Google
Christina Crane
We were highly impressed with everyone who was involved with the restoration of our home!! Each crew was friendly, courteous, conscientious and hard working!! Our project manager Juan Gutierrez was extremely helpful in every aspect to ensure that we were happy with the work being done!! Special shoutout to Diego, Bobby, Miguel, Ruben and Ron for their hard work and for going above and beyond to make everything perfect!!! We highly recommend this team for any type of work needed !!!
Business reply
SERVPRO of Medford
Thank you so much for your wonderful feedback, Christina! We're thrilled to hear that Juan Gutierrez and his team provided such excellent damage restoration services. Your recommendation means a lot to us at SERVPRO of Medford!
From Google
Christopher Reynolds
Chris and his team did an amazing job. I had a water leak and they handled everything from start to finish. They even came out right away on Christmas Eve when I called. He even talked to my insurance and made sure everything was approved. I will be recommending them to everyone I know. It really was “Like it never even happened.”
Business reply
SERVPRO of Medford
Thank you for your amazing feedback! We're so glad that SERVPRO Team Kluger could be there for you, especially on Christmas Eve. Our Medford New York team is always ready—24/7, even on holidays—to handle Long Island property damage emergencies of any size. We know how stressful fire and water damage can be, and we’re happy we could take care of everything from start to finish, including working with your insurance to streamline the process. Your recommendation is important to us, and we truly appreciate your trust in SERVPRO!
From Google
Kelly Falcone
Juan and his team did excellent work in restoring areas of our home after a plumbing leak. Very responsive, professional, and excellent work. Would highly recommend!
Business reply
SERVPRO of Medford
Thank you for your Five-Star property restoration recommendation for your home! We are proud that SERVPRO Team Kluger did provide responsive, professional service and excellent results after your recent residential plumbing leak. At SERVPRO, we offer state-of-the-art restoration services, especially for water damage concerns during the challenging winter months. If you ever need assistance again, know that we’re here 24/7 to help. Thank you for trusting us to restore your Suffolk County Property!
From Google
Tracy Svetcov
Marcel Viera managed the project to rebuild our home after a flood. He was so easy to work with, extremely responsive, and went above and beyond to make sure our home was put back to how it was originally. Our home is 98 years old and he did an amazing job restoring it! I would use him again and recommend him to everyone!
Business reply
SERVPRO of Medford
Thank you so much for your thoughtful review! Restoring older Long Island homes can indeed present unique challenges, but we’re glad our SERVPRO team was able to rise to the occasion and help bring your 98-year-old home back to its original charm. Our staff’s responsiveness and commitment to going above and beyond are qualities we’re incredibly proud of. Your recommendation means a lot to us, and we’re honored to have been part of your home’s restoration journey. If you ever need assistance again, remember we’re here 24/7. Thank you for trusting SERVPRO Team Kluger!
From Google
Thamona McCoy-Hart
Servpro of Medford was able to restore my kitchen after water damage. They walked me through the process and made sure I was a satisfied customer. Would use them again.
Business reply
SERVPRO of Medford
Thank you for sharing your experience with SERVPRO Team Kluger! We understand that property damage, whether big or small, can be a stressful ordeal. Our team is dedicated to guiding you through every step of the restoration process, from kitchen damage mitigation to assisting with insurance claims and providing comprehensive rebuild support. We're thrilled to hear that you were satisfied with our services and would consider using us again. Your trust in us means the world, and we're here for you whenever you need assistance.
From Google
Jason Nu
We had an excellent experience with SERVPRO of Medford. We had our floors on the first floor refinished as well as our basement drywall replaced after we suffered a big flood in our kitchen. Juan and his team did an excellent job restoring our home to like-new condition. Communication was good through the entire process. The team worked very quickly and efficiently, and were done with the entire project in less than a week, several days faster than anticipated. They took great care to treat our home with respect and were very careful with our furniture and belongings. The cleanup was quick and efficient as well. Our floors were spotless afterwards and our ceilings and walls finished like new. I would definitely recommend Juan and his team at SERVPRO. Great job guys!
Business reply
SERVPRO of Medford
We appreciate your recommendation and are glad we could help make your home feel new again! Rebuilding after a flood is no easy task, but we're proud to have restored your floors and basement drywall to "like-new" condition. Our team takes great care to ensure homes are treated with respect, and it's fantastic to know the communication, efficiency, and attention to detail made a difference in your project.
From Google
Michele Christopher
I came home from vacation to a leak from the laundry room that flooded half of my home. Juan and his team were there the next day to remediate (flooring removal and the bottom 2 ft of the walls in several rooms) and used industrial fans for about 5 days to dry the place out. Then another crew came and fixed the walls and painted. Then another team put in new flooring. All of the teams were diligent, hard-working and highly skilled. This was difficult work and everyone did a great job and focused on getting the work done well professionally and efficiently. I highly recommend ServPro of Medford!
Business reply
SERVPRO of Medford
We know how stressful it is to return from vacation to unexpected water damage, and we’re glad Juan and the team could step in quickly to help. Our crews are committed to delivering professional and efficient service every step of the way, from initial cleanup to final restoration. It’s great to hear that all the teams involved made the process as smooth as possible while staying focused on quality.
From Google
Sal Minieri
Respectful , responsible, professional service. Highly recommend the company.
Business reply
SERVPRO of Medford
Thank you for your fantastic review! We're thrilled to hear that you found our service to be respectful, responsible, and professional. At SERVPRO, we pride ourselves on delivering top-notch property restoration services, whether it's for water damage, fire damage, mold remediation, or any other emergency. Your recommendation means the world to us, and we're committed to being the go-to company for property damage restoration in our community.
From Google
Gina Undt
They were very nice. Needed them to come right away and they did. Anthony was very helpful. My mom was very happy with them.
From Google
carol lewis
The crew was reliable, clean, and super friendly. They did a amazing job with the water removal and got our office back to normal. Totally recommend Anthony McNamee in the Medford office and Tyler and Chris came to our rescue and were GREAT!
Business reply
SERVPRO of Medford
Thank you! It's great to know that Anthony, Tyler, and Chris did an amazing job with your commercial water removal services. Our crew is reliable, experienced, and personable during your mitigation and water damage restoration services getting your office back to normal. Our water mitigation services are designed to quickly address and minimize water damage, preventing further issues and ensuring a swift return to normalcy. Your recommendation means a lot to us. If you ever need our services again, we're here to help!
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From Google
Business reply
SERVPRO of Medford
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