4.8 of 5
Average of 585 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
Booking page on rotorooter
AI summary of their website
From their website, rotorooter
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers mention prompt arrivals and quick, responsive service
Reviewers praise technicians' professionalism and courteous service
Reviewers praise clear explanations and helpful guidance
Careful cleanup after the work
Reviewers report prices as high or above competitors
Reviewers report unfinished work or unresolved issues
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
From their website, rotorooter.com
Booking page on rotorooter
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
Michael Zoda
New
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Michael, for your review. We appreciate your feedback and look forward to serving you again! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Michael Ruebenacker
New Reasonable price | $1,000–1,200 The mechanic came promptly, even on a Sunday and the service was completed. Services Sewer cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Michael! We're glad to hear that our mechanic was able to provide prompt service, even on a Sunday. Your satisfaction is important to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Daniel Gaide
New Reasonable price | $1–200 Moved into a new home and they helped us solve an issue with our shower. It took two visits but they got the job done and they were fair on pricing. Services Shower repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Daniel! We're glad to hear that we could help you with your shower issue and appreciate your understanding during the process. Your satisfaction means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Fedele Miranda
New Great service with Simon. Prices are high though.
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Fedele! We're glad to hear you had a great experience with Simon. We appreciate your feedback on pricing and will take it into consideration. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Kenneth Silvestri
New Overpriced | $400–600 I was taken back by the cost since our service was as it turned out a five minute procedure. I have since went to home Depot and got the same tool for a quarter of the price of your service. The gentleman who came was professional and courteous. Services Toilet repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you for sharing your experience, Kenneth. I understand your concerns regarding the cost of the service, especially given the quick resolution. We appreciate your feedback about our technician's professionalism and courtesy. Please email Pat.Swanson@rrsc.com with the full service address, ZIP code, and a copy of this review so we can work to improve your experience. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Gary gershy moskowits
New $800–1,000 The problem still exists
Business reply
Roto-Rooter Plumbing & Water Cleanup
I’m sorry to hear that the issue is still ongoing, Gary. We understand how frustrating this can be. Please send an email to Pat.Swanson@rrsc.com with your full service address, ZIP code, and a copy of this review so we can work to improve your experience. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Loralyn Suneson
New Reasonable price Kevin was very courteous and professional. He cleaned the main line and fixed everything that needed fixing. Thank you. Services Drain cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Loralyn! We're glad to hear that Kevin provided courteous and professional service. Your feedback is much appreciated! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Nallely Hanna
New Not sure | $600–800 Friendly staff from the service to reps to the in field tech. Services Drain cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Nallely! We're glad to hear you had a great experience with our friendly staff. We appreciate your feedback! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Michael Bianco
New Not sure | $600–800 Kevin did a great job and was very helpful and informed Services Drain cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Michael! We're glad to hear that Kevin provided helpful and informed service. Your feedback is appreciated! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Minerva Parker
Roto-Rooter fixed our leak, they are very nice workers.
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you for your feedback! We’re glad to hear such positive comments about your experience. To help us better understand your star rating, please email me your full-service address, including the zip code, and details about your service. My email is Pat.Swanson@rrsc.com. . Including a copy of this review would also be helpful. We truly value your input and look forward to hearing from you! Thank you, Pat Swanson Customer Satisfaction Manager
From Google
Jennifer Ramirez
Great work
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Jennifer! We appreciate your feedback and are glad you are happy with the work. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Richard Leo
Excellent job
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Richard! We appreciate your kind words and are glad you had a great experience. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Ellis Cousens
Reasonable price | $400–600 Kevin did an amazing job. Our kitchen drain was completely stopped. I tried, plunging, drain cleaner, multiple times to no avail. It took 5 runs with the snake 45+ feet over the course of 2 1/2 hours, but Kevin never gave up. Finally clear and flowing freely. Services Drain cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Ellis! We're glad to hear that Kevin was able to tackle the kitchen drain issue and get everything flowing smoothly again. Your patience during the process is truly appreciated! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Cesar Clemente
Reasonable price | $1,200–1,400 Ernesto was very knowledgeable. He did an excellent job. Left the work place neat after. Would recommend him to other clients Services Sewer cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Cesar! We appreciate your feedback and are glad to hear that Ernesto made such a positive impression. Your recommendation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Greg Sanfratello
Alex was great! He helped, educated us along the way, and took care of what we needed quickly. Would recommend his service to others.
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Greg! We're glad to hear that Alex provided great service and support. We appreciate your recommendation! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Garrett Davis
Miguel, the service technician, verbally told me $600 for the service and upon writing the quote, he wrote $680. I questioned this and he said "you no listen properly!" At this point, I told him to leave my property because I will not be spoken to in such a way in my own home. WILL NEVER RECOMMEND ROTO-ROOTER!
Business reply
Roto-Rooter Plumbing & Water Cleanup
Garrett, I’m sorry to hear about your experience with Miguel and the miscommunication regarding the pricing. Your concerns are important to us, and we strive to provide excellent service. Please email Pat.Swanson@rrsc.com with your full service address, ZIP code, and a copy of this review so we can work to improve your experience. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Ana Ergun
Reasonable price | $600–800 Excellent service , very fast and reliable . Services Toilet repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Ana! We appreciate your kind words about our fast and reliable service. Your support means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Avrumy Krauss
Overpriced | $600–800 Simon was great am patient and fixed my problem Services Toilet repair, Sewer cleaning, Shower repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Avrumy! We're glad Simon was able to help you and resolve your issue. Your feedback is appreciated! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
minox8x11
Reasonable price | $600–800 Services Drain cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Minox8x11, for your feedback! We appreciate your support. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
kathy seaman
Great price | $1,400–1,600
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Kathy, for taking the time to leave a review. Your support means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
Showing 20 of 585 reviews
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From Google
Business reply
Roto-Rooter Plumbing & Water Cleanup
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