4.8 of 5
Average of 985 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
Booking page on rotorooter
AI summary of their website
Roto-Rooter provides plumbing, drain, water cleanup, and restoration services for homes and businesses in Freeport and nearby South Shore communities. Its local offerings include drain and sewer line work, water heater installation, water damage restoration, and mold remediation. The Freeport team is part of a company with a history dating to 1935.
From their website, rotorooter
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers praise professional and courteous technicians
Reviewers praise prompt arrivals and quick service
Clear explanations of the work
Reviewers report plumbing problems were fixed or cleared
Prices were high or expensive
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
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Open photo 6 of 6From their website, rotorooter.com, and Google
Booking page on rotorooter
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
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Hours as listed on Google; we have not checked them.
From Google
Sabeeha Haider
New Reasonable price | $600–800 Amazing service didn’t charge just to see what is happening whole thing was about $700. Absolutely appreciated the quickness of service! Services Plumbing leak detection
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Sabeeha! We appreciate your kind words about our service and are glad to hear you found it quick and valuable. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Tyler Hall
New $400–600 Services Toilet repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Tyler, for taking the time to leave a review! We appreciate your support. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Marie Mombrun
Reasonable price | $800–1,000 Services Water tank installation
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Mari, for taking the time to leave a review! We appreciate your support. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Yuleisy Ureña
New Reasonable price | $1–200 Excellent service, super fast! What was a real headache for me—my daughter clogging the toilet—was solved by calling this company, and super fast!! Keep using their services! Services Toilet repair Translated by Google·See original (Spanish)
Business reply
Roto-Rooter Plumbing & Water Cleanup
Yuleisy, thank you for your wonderful feedback! We're glad we could quickly resolve the issue for you. Your support means a lot to us, and we look forward to serving you again! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Yvonne Ladson
Overpriced | $1,600–1,800 I was very pleased with the service I received. Unfortunately, due to the late hour when I requested service, the repairs could not be completed until the following morning. I requested an early morning appointment, and my request was accommodated, which I greatly appreciated. The repairs to both my shower/bathtub and sink faucets were completed efficiently and professionally. The technician was courteous, knowledgeable, and made sure everything was working properly before completing the job. I was especially pleased with the prompt response to my request for an early appointment and the quality of the work performed. Overall, I had a very positive experience with the service provided. Services Faucet repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Yvonne, for your wonderful feedback! We're glad to hear that you appreciated the prompt response and the professional service from our technician. It’s great to know that you had a positive experience with us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Vinny Banks
We had Steve come out to our business today after our toilets backed up. He walked me through each step of what he was doing, he showed me what the issue ended up being and how he was fixing it. He finished the job quick, clean and was very respectful. 10/10 experience with Steve. Services Toilet repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Vinny! We're glad to hear about your positive experience with Steve. His clear communication and respect for your space are greatly appreciated. We look forward to assisting you again in the future! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
John Casey
Reasonable price | $600–800 The technician was well qualified, knowledgeable, and polite. Services Drain cleaning, Sewer cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, John! We're glad to hear that you found our technician to be qualified, knowledgeable, and polite. Your feedback is appreciated! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Glenda Vanhorne
Treyvon is a very hard and equipped worker. He knows his job very well. He is an expert, he diagnosed the problem in a short time and was able to solve it. He is excellent. Great for the company.
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Glenda! We're glad to hear about your positive experience with Treyvon. His expertise and quick problem-solving skills truly make a difference. We appreciate your feedback! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Edward Smolinsky
Overpriced | $600–800 Plugged up Kitchen sink drain, how to use 25 feet or 30 feet of snake to open drain
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Edward, for your review. If you need any tips on using a drain snake, feel free to ask! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
David Maryles
Reasonable price | $400–600 Abraham did an excellent job. Very thorough and thoughtful in his approach.
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, David! We appreciate your kind words about Abraham and are glad to hear his thorough and thoughtful approach made a positive impact. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Daniel Figueroa
Fantastic service and very personable disposition. Couldn't be happier.
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Daniel! We're glad to hear you enjoyed our service and found our team personable. Your happiness means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Hugo Rumbea
Every team member was highly professional, courteous and went above and beyond to help us with our water pressure issues. We highly recommend Roto Rooter! Thanks again guys! Services Plumbing pipe repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Hugo! We appreciate your kind words about our team's professionalism and dedication. We're glad we could assist you with your water pressure issues and appreciate your recommendation! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Craig McCahill
Not sure | $600–800 Abraham is great Services Sewer cleaning, Outdoor plumbing system repair, Plumbing leak repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Craig! We're glad to hear you think Abraham is great. We appreciate your feedback! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Dwayne Allen
Overpriced | $600–800 Courteous, knowledge and professional. The definition of service with a smile. The price could have been better, but with this level of professionalism, I'm not bitter about it at all. 10/10 Services Sewer cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Dwayne! We appreciate your kind words about our courteous and professional service. It's great to hear that you had a positive experience, and your feedback about pricing is noted. We're here to help anytime! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Gary Lorde
Reasonable price | $1,200–1,400 Services Toilet repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Gary, for taking the time to share your thoughts. We appreciate your support! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Vii Iso
Not sure | $600–800 Services Toilet repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Vii, for taking the time to leave a review! Your feedback is appreciated. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Mike Boranian
Overpriced | $600–800 Tarek was phenomenal. But $1400 an hour in an emergency feels like price gouging Services Drain cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you for sharing your feedback, Mike. I’m glad to hear that Tarek provided you with excellent service. I understand your concerns regarding the pricing, and I can assure you that we strive to provide fair and transparent pricing for our services. Please send an email to Pat.Swanson@rrsc.com with your full service address, ZIP code, and a copy of this review so we can work to improve your experience. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
nicole v (Nicole)
Overpriced | $600–800 Booked online and response was immediate. Marc arrived promptly, demonstrating exceptional professionalism, helpfulness, and efficiency. I highly recommend this service! Services Drain cleaning, Sewer cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Nicole! We're glad to hear that Marc provided you with prompt and professional service. Your recommendation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
zombiemistress52
We had a clogged tub and running toilet issue, and we discovered two other ones we didn't know of that got taken care of. Main sewer line caps were basically rotting away, imagine those falling apart...crisis seriously averted! Cost a bit more than we wanted, but we needed it more than we knew. The tech was knowledgeable, easy to talk with, explained why what happened was happening.
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Zombiemistress52, for your detailed review! We're glad to hear that our technician was able to address not only the clogged tub and running toilet but also uncover additional issues. It's great to know you felt informed throughout the process. We appreciate your understanding regarding the costs, and we're here to help whenever you need us again! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
hannah shatz
Not sure | $400–600 The Technician was efficient and friendly
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Hannah! We're glad to hear that our technician provided you with efficient and friendly service. Your feedback means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
Showing 20 of 985 reviews
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From Google
Business reply
Roto-Rooter Plumbing & Water Cleanup
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