5.0 of 5
Average of 92 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
Restoration 1 of Suffolk County handles water, fire, smoke, and mold damage in homes and commercial properties across Suffolk County, New York. The locally owned company is operated by volunteer firefighters and provides restoration and remediation services, including round-the-clock emergency response.
From their website, restoration1
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Professional, courteous staff
Prompt response to emergencies
Reviewers praise thorough, effective cleanup and restoration
Reviewers praise clear communication and explanations
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
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Open photo 6 of 6From their website, restoration1.com
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
maur dibern
New Not sure Services Water damage-related cleanup & repair Response time 1–2 hr
Business reply
Restoration 1 of Suffolk County
We are pleased to hear you had a great experience! Thank you so much for taking the time to leave us a 5-star rating — it truly means a lot to our team. We look forward to being there for you whenever you need us!
From Google
Peggy Jesser
New Ellis and Josh did a fantastic job communicating about the issues. They were very professional, neat in terms of the work and clean up. We would highly recommend this team.
Business reply
Restoration 1 of Suffolk County
We are absolutely thrilled to hear this, Peggy! It's wonderful to know that Ellis and Josh made such a positive impression with their communication, professionalism, and attention to detail — from the quality of the work to the clean up. We'll be sure to pass along your kind words to them. Thank you so much for recommending our team — it truly means the world to us!
From Google
quietstranger J
New Reasonable price Everyone at Restoration 1 is friendly and knowledgeable. When my basement flooded I hired them to clean up the mess. They managed to save most of the things I had stored in the basement, and packed it all up in a storage pod while they dried up the basement. Cleanup was surprisingly quick and painless. I’m glad I gave them a call instead trying to do this all myself! Services Water damage-related cleanup & repair Response time 2–4 hr
Business reply
Restoration 1 of Suffolk County
Thank you for sharing this — a flooded basement is stressful, and we're so glad our team could make the cleanup process feel manageable and even a little painless! Knowing that most of your belongings were saved and safely stored while we worked means a lot to us. It's always our goal to show up with both the expertise and the care that a situation like this deserves. We truly appreciate you trusting Restoration 1 of Suffolk County, and we're happy you made that call!
From Google
Kimberly Bauer
Great price Hi, I had an exceptional experience with the entire team from Restoration 1 !!! We had a leak upstairs that flooded the ceiling and inside wall. Mike, Ellis and Josh worked professionally, explaining everything necessary to repair our home and left the house spotless . Alex came out to see the damage and the Insurance company worked directly with they. I highly recommend Restoration 1 to friends and family! Thank you guys! K. Bauer ( South Setauket) Services Water damage-related cleanup & repair Response time 1–2 hr
Business reply
Restoration 1 of Suffolk County
Thank you so much for sharing this, K. Bauer — it truly means the world to us! We're so glad Mike, Ellis, Josh, and Alex were able to make such a stressful situation feel manageable, and that your home was left in great hands throughout the process. Knowing the team communicated clearly and left everything spotless is exactly what we strive for. Your recommendation to friends and family is the highest compliment we could receive. Thank you again — we're always here if you ever need us!
From Google
Brandan Yellico
Great price Everyone at restoration 1 were absolute gentleman. Extremely knowledgeable and friendly. They did an amazing job cleaning up my house and guiding me through the process after a burst water line. Ryan was at my house within one hour of the call on a weekend! I could not recommend them enough! Services Water damage-related cleanup & repair Response time 0–1 hr
Business reply
Restoration 1 of Suffolk County
We are elated to read your kind words, Brandan! It truly means a lot to hear that our team made such a positive impression during what must have been a stressful time. Knowing that Ryan was able to get to you within an hour on a weekend, and that the team guided you through the entire process after the burst water line, is exactly the standard we strive for. We'll be sure to pass along your appreciation to Ryan and the rest of the crew. Thank you so much for trusting us — we're always here if you need us!
From Google
Linda Dzienius
Great price Carpet was heavily stain - Was very happy to See the carpets (2 rooms) looking like new. Matt was very thorough and great Customer Service skills and the price was very reasonable. Services Service not listed
Business reply
Restoration 1 of Suffolk County
Thank you for your wonderful feedback, Linda! It's so rewarding to hear that Matt was able to bring your carpets back to life — going from heavily stained to looking like new is exactly the kind of result we strive for. We're glad the service was thorough, the experience felt welcoming, and that the price worked well for you. We'll be sure to pass along your kind words to Matt!
From Google
Abie Babie
Team was great and professional, checked up daily to make sure we had no issues and worked directly with insurance so we didnt have to deal with the hassle. greatly recommend. Services Water damage-related cleanup & repair
Business reply
Restoration 1 of Suffolk County
We are utterly delighted to hear about your positive experience! Our team takes pride in providing professional service and daily check-ins to ensure everything runs smoothly. We're especially glad we could handle the insurance coordination directly, making the process hassle-free for you. Thank you so much for your recommendation and for trusting us with your restoration needs!
From Google
Samilde Perez
Reasonable price Tyler was very patient with me and my project. My basement flooded several times and he was very gracious each time with the clean up and follow up immediately. He takes pride in his work and i highly recommend him. Very honest and thorough. Services Water damage-related cleanup & repair
Business reply
Restoration 1 of Suffolk County
We are utterly delighted to hear about your positive experience with Tyler! His patience, dedication, and thorough approach to your project—especially during the challenging basement flooding situations—truly reflect the quality of service we strive to provide. Thank you for recognizing his honesty and pride in his work. We're grateful for your recommendation and appreciate you taking the time to share your feedback!
From Google
john casale
Reasonable price We had a leak in our pipes in our kitchen behind the cabinets, which turned into a flood. Restoration One came, helped us out immensely I would recommend them to anyone who is in need of this kind of service. The team they sent was wonderful, caring understanding, and Professional Alex was very easy to work with. thank you for all your hard work John Services Water damage-related cleanup & repair
Business reply
Restoration 1 of Suffolk County
Thank you for sharing your experience, John! We're so glad our team could help you through such a stressful situation with the kitchen flood. Alex and the crew work hard to provide caring, professional service when it matters most, and your kind words mean the world to them. We truly appreciate your recommendation and are here anytime you need us!
From Google
Angela Fazzina
Reasonable price I would highly recommend!! Honest, reliable and very confident in their quality of work. May use them again in the future ☺️ Services Remodeling
Business reply
Restoration 1 of Suffolk County
We are absolutely thrilled to hear your kind words! Your confidence in our quality of work and the trust you've placed in us means everything to our team. We're here whenever you need us in the future. Thank you for the wonderful recommendation! ☺️
From Google
Louis Greenblatt
Excellent professional. Would recommend highly. Services Mold inspection
Business reply
Restoration 1 of Suffolk County
We are thrilled to hear your kind words and recommendation! Your trust in our professionalism means the world to us. Thank you for taking the time to share your experience!
From Google
Rita Passeggio
Reasonable price Services Water damage-related cleanup & repair
Business reply
Restoration 1 of Suffolk County
Thank you for your wonderful feedback and for taking the time to leave us a 5-star rating, Rita! We truly appreciate your support and are glad to have had the opportunity to serve you. If there's anything more we can do for you, please don't hesitate to reach out at (631) 490-5013.
From Google
Bob Kohlmeyer
Not sure immediately following our event, the team was on site, evaluating the situation immediately began remediation and making the situation safe they assisted with the insurance company and worked through all the required details First on the scene was Mike his level of professionalism exceeded my expectations, which are typically very high The crew stayed with us throughout the entire process, got the premises, cleaned up all of the water damage materials removed in the reconstruction, began It was an indefinite pleasure to deal with Ryan and Alex and their whole team AAA+ This project was a massive undertaking. It wasn't just a simple little water. 2 floors of the house plus the garage. Services Water damage-related cleanup & repair
Business reply
Restoration 1 of Suffolk County
We are absolutely thrilled to hear about your positive experience with our team! Thank you for recognizing Mike's exceptional professionalism and the dedication of Ryan, Alex, and our entire crew throughout this massive water damage restoration project. We're proud that our team could assist with the insurance process, remediation, and reconstruction across two floors and your garage. Your trust in us during such a challenging time means everything, and we're grateful for your AAA+ rating!
From Google
anthonyabbate11
They worked directly with our insurance company and helped move everything along much faster than we expected. Communication was excellent, and they kept us updated every step of the way. Very professional and reliable team.Mike is great.
Business reply
Restoration 1 of Suffolk County
We are delighted to hear about your positive experience with our team! It's wonderful that we could work seamlessly with your insurance company and exceed your expectations with our timeline. We take great pride in maintaining excellent communication throughout the entire process. Mike will be thrilled to know you appreciated his service - he truly is a valuable part of our team. Thank you for recognizing our professionalism and reliability!
From Google
Sheela Varughese
Services Water damage-related cleanup & repair
Business reply
Restoration 1 of Suffolk County
We are absolutely thrilled to see your 5-star rating! Thank you for choosing our services. If you ever need assistance in the future, please don't hesitate to reach out to us at (631) 490-5013. We truly appreciate your trust in us!
From Google
Jan Hernstat
Great price I was recommended to Restoration 1 of Suffolk County, and I am so glad I used them. They were polite and helpful, which is great , but what was more impressive was they came back a number of times to make sure all my walls were completely dry. They could have made it into a major job, but they did the right thing which saved me a great deal of money. They were very fair and honest which can be hard to find now a days. I totally recommend Restoration 1 of Suffolk county for all your restoration needs. Your job will be neat and clean, and more importantly done right!! Services Mold inspection, Water damage-related cleanup & repair Response time 0–1 hr
Business reply
Restoration 1 of Suffolk County
Thank you for your wonderful feedback, Jan! We're thrilled to hear about your positive experience with Restoration 1 of Suffolk County.
From Google
Will Konczynin
The Restoration 1 team has been amazing - demonstrating skill, caring and professionalism. They were able to help our family in a time of need and stress. I can't recommend them enough
Business reply
Restoration 1 of Suffolk County
We are overjoyed to hear about your positive experience with our team! Thank you for recognizing our skill, caring, and professionalism during what was clearly a stressful time for your family. Helping families when they need us most is exactly why we do what we do. We're so grateful for your strong recommendation and trust in our services.
From Google
Robert Sindone
Alex is always a pleasure to deal with his company is fantastic. We work very well together. Great company I would refer them to anyone. Services Water damage-related cleanup & repair
Business reply
Restoration 1 of Suffolk County
Thank you for your wonderful feedback, Robert! We're thrilled to hear that Alex continues to provide such excellent service and that you find our company fantastic to work with. Your willingness to refer us to others means the world to us. We truly appreciate the partnership and look forward to continuing our great working relationship!
From Google
Byron Mellish
Not sure Services Water damage-related cleanup & repair
Business reply
Restoration 1 of Suffolk County
We sincerely value your 5-star review, Byron! Your feedback means the world to us and motivates our team to continue delivering exceptional restoration services. Thank you for choosing us and for taking the time to share your experience.
From Google
Dena LoBianco
Restoration 1 was great when our cesspool backed up and flooded our basement. Alex is extremely knowledgeable and communicated with me every step of the way. John, Mike and the rest of his team were all amazing in helping make a bad situation a lot more manageable. I would 100% recommend Restoration 1 to anyone needing home restoration services. Services Water damage-related cleanup & repair, Sewage cleanup
Business reply
Restoration 1 of Suffolk County
We are grateful for your kind words and are thrilled to hear about your positive experience with Restoration 1 of Suffolk County. Thank you for sharing your feedback!
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From Google
Business reply
Restoration 1 of Suffolk County
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