Quality Plumbing Supply

From Google

Deceptive advertising — "Free Shipping" turned into a $415 bill Be very careful ordering from this site. I placed an order for five 2-foot yard hydrants, and my payment was processed at checkout with "Free Shipping" applied. Shortly after receiving confirmation, they sent a separate invoice demanding an extra $415 in shipping fees before they would release the order. It turns out they rely on fine print to tack on massive freight charges post-purchase. Advertising free shipping at checkout and then invoicing hundreds of dollars more after taking a customer’s money is a completely deceptive business practice. I was able to get the order canceled after calling them, but buy elsewhere if you want transparent, honest pricing.

From Google

I have to say that their customer service is horrendous. I ordered a part for a flushometer and I called to inquire if I ordered the incorrect one. I initially spoke to Cathleen and she said she wasn't sure and would find out and get back to me. 4 days later, I hadn't heard nothing and I was told by Amber she was not there that day but would leave a message to return my call. S few days pass and not call, so I call back. I was told she was not available but would return my call. A few days pass again and no phone call. I call a 3rd time and was given the run around again and gave my number again, and days go by with no call. I just finished calling, I spoke to her and she passed met to her boss who was boot pleasant and acted like he didn't care about what went on that his employees don't respond to his customers. He just wanted to get me off the phone and instead of helping figure out another option, he said "sorry but there's nothing I can do for you".. So that's how they treat customers although not once I was rude or loud on the calls. I'll NEVER PURCHASE ANOTHER PART FROM THEM AGAIN. So buyer beware.

From Google

Got me the part I ordered quickly at a decent price

From Google

Quality Plumbing Supply was the only online source we could find for a part we needed. I called to make sure they actually had the part and it wasn't a mistake. The young fella who answered was very courteous - said they should have 5 of the parts based on their computer inventory, but offered to go back to the warehouse to double check without me asking. They sure enough had it and we had the part in a few days. Quality plumbing and quality customer service!

From Google

Needed a Speakman shower valve and no one had the OEM Speakman valve. Speakman told me to call Quality Plumbing and use this PN instead. It's not a Speakman part but was in dire need to get shower back online. Called Quality and they were very helpful. The valve fit right in and working for over a week now. That is why I don't buy from Amazon. You can't get phone support like a small business. Amazon does sell this valve but it's 2x the cost. Thank you Quality Plumbing.

From Google

Bought a part that is available no where! They had it in stock, and weren't robbing you to get it. Shipped out the day I ordered and got my Kohler shower back up and running! I highly recommend these guys and they came through for me with the predicament I was in.

From Google

The items we ordered were right ones and in good condition. I HIGHLY recommended suggestion is to have all service (ordering, invoice, & etc.) to be done online. Item ordered paper SHOULD be email to that customers email. Now a days things are getting tough and everyone is tending to survive. And also we're working hard to save this world that we're leaving in. With that being said, I want your company to GOPAPERLESS ASAP!

From Google

Was hesitant at first to order plumbing part online from half the country away. I'm glad I did. Item received exactly what I was expecting and shipping was super fast. Will be shopping here again for sure.

From Google

The item I purchased had damage to the finish. Reached out and Michelle quickly responded and sent new pieces free of charge with overnight shipping. Thanks Michelle!

From Google

Fast and friendly service.