From Google
Jim San Filippo
Reasonable price | $400–600 Ron came over promptly and fixed our issue rather quickly Services Drain cleaning
4.3 of 5
Average of 149 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
Ken's Plumbing & Heating serves homeowners and businesses across Nassau and Suffolk Counties from East Meadow. The family business provides plumbing and heating work, including repairs, water heater replacement, fixture installation, and repiping. It has served the community since 1989.
From their website, kensplumbingandheating
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers say repairs are effective and work is reliable
Professional, courteous staff
Reviewers praise prompt responses and quick appointments
Clean work and cleanup
Reviewers report prices or service fees felt too high
Reviewers report unfinished or unsuccessful repairs
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
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Open photo 6 of 6From their website, kensplumbingandheating.com
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
Jim San Filippo
Reasonable price | $400–600 Ron came over promptly and fixed our issue rather quickly Services Drain cleaning
From Google
John Pasqueralli
Reasonable price | $200–400 This is the 3rd time using Ken’s Plumbing and Heating and so far we’ve been very pleased with their service. Services Toilet repair
From Google
Shawn D
$700–800 I recently had plumbing work done, and to be blunt—this one missed the mark. I bought and installed the vanity myself. I also supplied the faucet. Ken’s Plumbing was brought in to do what should’ve been the simple part: install the faucet and hook up the drain. Now the sink drains… but at a painfully slow rate. Before this, the old sink had zero issues. None. Water went down like it’s supposed to. Now it just sits there like it’s thinking about it. That tells me everything I need to know. For over $700, this doesn’t feel like professional work—it feels unfinished. When you pay that kind of money, you’re not paying for “almost works.” You’re paying for done right. This should’ve been tested before calling the job complete. It wasn’t. Right now, I’ve got a brand-new setup that works worse than what I replaced. That’s not an upgrade—that’s a step backwards. So update 5/8 they wanted another $350 dollars to snake the drain that they knew did not drain correctly after spending 750 the first time. Should have snaked it when you saw it was not draining correctly. So no you’re not scamming another 350 out of me.
Business reply
Ken's Plumbing & Heating
Good morning. Please give the office a call at your earliest convenience. We would like to look further into this but do not see this job and do not see who you are. In the rare event something is not right, we always come back and correct our work. Please call our office at 516-796-2100 before posting a complaint that way can come back and correct what is not draining properly. We would be more than happy to fix it for you. Thank you so much
From Google
Anna Scali
Roughly a month ago, I used them to fix an issue that they fixed properly. I called a second time for a clog and the rude receptionist told me they couldn't do anything, to call roto rooter and hung up on me. UPDATE - Get your story straight Jen. I asked for help with a clog that after we spoke, I agreed was unrelated to original job that was done. YOU were calling me back to let me know when the guys would be in my area but instead you told me, a customer, to go elsewhere and hanging up is not polite. I also never said I wouldnt pay. Who says that? There are nicer plumbers that were willing to help.
Business reply
Ken's Plumbing & Heating
Good morning. The reason we did not come back is because we advised you that the work we did a month prior (installing a new kitchen faucet and valves) had nothing to do with a clogged kitchen sink. You told me directly you were not going to pay for that because "it should be guaranteed". We absolutely guarantee all of the work we do but this was not related to the work we did. After you consistently told me you weren't going to pay for the job, thats when I politely told you we would not be able to come and to call another plumber.
From Google
Fotios Filacouris
Overpriced | $400–500 Guys showed up and were professional but charged 400 to snake a bathroom sink - 20 minutes of labor. I’ll never use them again for that reason. Services Drain cleaning
From Google
Stephen Meade
From Google
James Hammel
Not sure | $500–600 I had a cracked pipe on the outside of my home. This is the first time I used Kens plumbing. Gerry was very friendly and professional. Came on time and was very thorough. He replaced the pipe and noticed the valve that turns the water on for the garden hose was not in the best shape. So he also replaced it. . I would recommend Kens plumbing if you need any plumbing repairs .special thanks to Gerry!!!
From Google
Howard Cintron
Reasonable price | $700–800 Services Faucet repair
Business reply
Ken's Plumbing & Heating
Thank you so much for the 5 stars, we really appreciate you! :)
From Google
Lisa Feit
Reasonable price | $1,000+ Ken's Plumbing repaired the broken water pipes in their typical fashion ... responsible, reliable, professional. Have used them for more than a decade to replace and repair items and they always do a great job!! Services Plumbing leak detection, Plumbing pipe repair
Business reply
Ken's Plumbing & Heating
Thank you so much for the kind words! We appreciate you and your time :)
From Google
Millene Milani
Extremely unprofessional. I called to schedule a visit due to a bursted pipe. They confirmed for the next day. I got a call from the company at the time we had scheduled for the workers to arrive, only to find out that nobody will come because they would only be here at 4:30pm and that is too late to get a 1h job done. If they had called earlier to cancel I would have contacted someone else. This shows lack of care for the customer, specially with all the issues going on due to the extreme cold temperatures. If you need to be sure you will have the job done, look for another plumber.
Business reply
Ken's Plumbing & Heating
I understand your concerns and I apologized for the inconvenience. But you asked for us to come after 330 due to you having a procedure that day. I even advised you to call me when you got in so I can give you a better time frame, which I did not hear from you any earlier. I called you at 3:00 (before the appointment was scheduled) to advise you that we were running behind due to multiple frozen and broken pipes / heat calls. You advised me that it was not actively leaking due to you shutting off the valve. This was not going to be an hour job. It was going to be multiple hours. I offered you first call the next day, which you declined. We do our absolute best to accommodate all our customers and it is extremely rare we have to reschedule anyone. But with this extreme cold weather, it happens.
From Google
Juan Subirana
Quick response by Ken himself. Challenging issue in an old house with old pipes. He was able to get a start on it but it required a follow up by his snake expert Dominic who was able to fully resolve our situation. Great service. Thank you. Services Drain cleaning
Business reply
Ken's Plumbing & Heating
Thank you so much for the kind words. We appreciate you taking the time to let us know you were happy :) We look forward to working with you again
From Google
louis mangia
Excellent job by the men at Ken's. Ronnie is fantastic. The crew came to do a hot water heater replacement. Not only do they did that, they replaced my shower head which was leaking and rusted causing low water pressure and also fixed my vanity sink which was leaking. Thorough and professional. If i could give them 10 stars i would !!!
Business reply
Ken's Plumbing & Heating
Thank you so much for the nice review! We appreciate you taking the time to let us know how we did ! We look forward to working with you again in the future :)
From Google
Adam Firester
Reasonable price | $400–500 I had a challenging drain clog with a slop sink that accumulated over many years. Ken's Faucet showed up and did a spectacular job of clearing it out, proactively future proofed the piping so it could be more easily accessed with a snake, and left with the area clean. Services Drain cleaning
Business reply
Ken's Plumbing & Heating
Thank you so much for the nice review! We appreciate your time and look forward to working with you again! :)
From Google
Bart Mullin
Reasonable price | $1,000+ Ken’s plumbing is the best. Their techs are efficient and knowledgeable. They fix the problem same day and come with everything they need. Thorough and organized they have a great team to solve any plumbing problems you have. They are definitely worth calling when you have an issue involving your home’s plumbing. Give them a call you will be glad you did. Services Toilet repair, Sewer repair, Shower repair
Business reply
Ken's Plumbing & Heating
Thank you so much for the kind words! We appreciate your time and look forward to working with you again :)
From Google
Jennifer Hassan
Ken’s Plumbing was incredible from start to finish. I called because the radiator in my son’s room wasn’t working, and with the colder weather I needed it fixed quickly. They were responsive, professional, and arrived exactly when they said they would. The technician immediately identified the problem, explained everything clearly, and had the radiator working perfectly in no time. He was respectful of our home, clean, and truly cared about making sure my son’s room would stay warm and comfortable. The pricing was fair, the service was honest, and the overall experience was outstanding. It’s rare to find a company you can trust these days, but Ken’s Plumbing exceeded all expectations. I won’t hesitate to call them again for any plumbing or heating needs. Highly recommend!
Business reply
Ken's Plumbing & Heating
Thank you so much for the kind words! We appreciate you taking the time to express how happy you were with the service! We look forward to working with you again in the future! :)
From Google
Gina
Called here to have some work done. Everything was a go until I mentioned that I was a little unsure as we have had multiple professionals come who have not been honest. All I was hoping for was some reassurance but instead, the person I spoke with decided not to do the job at all. Makes me wonder how honest this company is. Not professional at all.
Business reply
Ken's Plumbing & Heating
We politely told you we didn't have time to do the job. There was nothing unprofessional about it. Unfortunately we did not have time today to do the job that you required. No harm, no foul.
From Google
Ken Darr
They did a good job finding a leak, cut some sheetrock from the ceiling and installed a new piece of pipe, Seems to have done the job. Professional, clean, timely. BUT very expensive.
Business reply
Ken's Plumbing & Heating
Thank you so much for the nice review! We appreciate your time and look forward to working with you again in the future! :)
From Google
April Lee
We’ve been using Ken’s plumbing for years. Today I had a guy come to fix a faucet for the shower. He came earlier than the lady on the phone said he would and my sister was in the shower. She was about to get out but he said “I don’t have time for this I have a wedding” he stormed out and was in our house for 30 seconds.
Business reply
Ken's Plumbing & Heating
This review is completely inaccurate. The appointment was confirmed to be between 8-9am. The mechanic arrived at the house at 8:30. The homeowner was not there, only her teenage daughters, one of which was in the shower that needed to be repaired. Nobody stormed out of the house. We simply said we would return after doing the next job that was only a few blocks away. At 10am, we called to go back to the job, and were told that our services were no longer required. You have been a customer for years and never had any problems working for you. Every job went well, but I don't see any good reviews from you.
From Google
Ginny Annitto
I have used Ken’s for many years. However I called 4 days ahead for an appointment. Ken showed up 30 minutes early for the appointment and my daughter was finishing her shower. We told him we’d get her right out and he said he didn’t have time for this and stormed out. He was at our house for 30 seconds ! We’ve spent thousands of dollars at this company. at this company. DO NOT USE. Plumbers are called when you need help. Ken did not do this.
Business reply
Ken's Plumbing & Heating
This is the same bad review from above: This review is completely inaccurate. The appointment was confirmed to be between 8-9am. The mechanic arrived at the house at 8:30. The homeowner was not there, only her teenage daughters, one of which was in the shower that needed to be repaired. Nobody stormed out of the house. We simply said we would return after doing the next job that was only a few blocks away. At 10am, we called to go back to the job, and were told that our services were no longer required. You have been a customer for years and never had any problems working for you. Every job went well, but I don't see any good reviews from you. Please stop slandering us in these reviews.
From Google
Robert Sinkevitch
Reasonable price | $800–900 Services Toilet repair
Business reply
Ken's Plumbing & Heating
Thank you so much for the 5 star review! We look forward to working with you again in the future! :)
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From Google
Business reply
Ken's Plumbing & Heating
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