From Google
Rong Liebman
Customer service lady is so rude and argumentative. Pls do not use them.
4.2 of 5
Average of 37 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
Jack Gayson Plumbing & Heating Co., Inc. is a family-operated plumbing and heating business in Mineola, serving residential and commercial customers across Nassau County and Eastern Suffolk. Its work includes fixture installation, water heater and boiler installation and repair, backflow services, and air conditioning.
From their website, gaysonplumbing
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers praise professional, knowledgeable service
Reviewers mention prompt responses and timely arrivals
Fair or reasonable pricing
Courteous and respectful staff
Reviewers report rude or unprofessional customer service
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
From their website, gaysonplumbing.com
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
Rong Liebman
Customer service lady is so rude and argumentative. Pls do not use them.
From Google
Joseph Ko
I have had several different plumbers from this company service multiple issues at my home over the past 10 years. The plumbers who came to my house were always professional, knowledgeable, and very proficient in their skills and workmanship. Their interactions with me both in person and over the phone have always been courteous and respectful. I am a very satisfied customer and will not hesitate to call on them for any future repairs needs. Services Toilet repair, Drain cleaning, Plumbing pipe repair, Faucet repair, Water tank repair, Water heater repair, Faucet installation, Shower repair, Plumbing leak repair
Business reply
Jack Gayson Plumbing & Heating Co Inc
Your loyalty means everything to us, thank you for sharing!
From Google
Joie Tyrrell
Business reply
Jack Gayson Plumbing & Heating Co Inc
Thank you for your review!!
From Google
Megan Iatesta
Great service! Couldn’t recommend them more!!
Business reply
Jack Gayson Plumbing & Heating Co Inc
Thank you for your kind words. We appreciate you taking the time to share!
From Google
Mollie Landrem
Reasonable price I have been a long time customer of Gayson Plumbing and was so happy with my recent service. I had to have a cracking pipe checked out, and I knew exactly who to call. The customer service with them, from day one, was so respectful and accommodating to all of my plumbing needs, and still continues to be all these years later. The company communicates very well when it comes to services, pricing, and warranties. Glad to see the company still holding these high standards after all these years! Services Plumbing pipe repair
Business reply
Jack Gayson Plumbing & Heating Co Inc
We appreciate you sharing your positive experience and we value your loyalty! Glad everything worked out and we look forward to servicing you in the future!
From Google
Stressoir Laurencin
After using this plumbing service for many years extremely disappointed with the rash and terrible customer service response when the boiler they installed needed service. They were short, rude and unprofessional. My family is without hot water and they did not care. We were even told "it's just hot water" This was the system they installed.
Business reply
Jack Gayson Plumbing & Heating Co Inc
Since your equipment was near it's 5 year warranty we are required to verify with the manufacturer to ensure warranty coverage at your request. We had several people working on obtaining the part for you including our supplier and the manufacturers representatives. Unfortunately, warranty claims are a process and we must take the proper avenues to ensure warranty coverage. We are sorry we were unable to make the warranty claim process move any quicker than the manufacturer allowed.
From Google
johnk
Professional operation in every way. This was our second experience with JGP. Our tech Michael quickly found the issue and clearly communicated our options. I highly recommend him and JGP.
Business reply
Jack Gayson Plumbing & Heating Co Inc
Thank you for your kind review. We greatly appreciate you sharing your experience!
From Google
Pete
Business reply
Jack Gayson Plumbing & Heating Co Inc
Thank you for your review!
From Google
Karen Wesson
Always reliable, honest and reasonable. They go above and beyond to provide excellent service.
Business reply
Jack Gayson Plumbing & Heating Co Inc
We appreciate you taking the time to share your experience. Thank you for your business!
From Google
Carlos R. Nieves
This time, they didn't even call me back . I was very disappointed. I always thought of them as being the best.
From Google
Andre Gonzalez
From Google
S Yag
Never using this company again. Their plumber fixed original problem. Then the plumber made unauthorized further repairs on pipes within the same area and charged me for the parts and labor on that part of the job. The same plumber who was very rough with the pipes in the same area caused a secondary leak that was not part of the original job. The plumber did not want to document the unauthorized repairs on the bill. When I insisted, he document those unauthorized repairs the plumber took off his face mask and argued with me in my home potentially exposing me to COVID. Later that day, a second plumber had to come back and fix a leak caused by the original plumber. The manager stated that she would adjust the bill. After calling twice for the credit the company finally adjusted the bill and gave me the credit. Negative Quality, Professionalism Services Plumbing pipe repair
Business reply
Jack Gayson Plumbing & Heating Co Inc
Our team takes great pride in providing quality service and we apologize for missing the mark. We always try to make things right which is why we sent our second plumber back at no charge to correct the problem and issued you a credit. The original plumber no longer works for us. We take COVID very seriously which is why we require all our mechanics to wear masks and social distance as much as possible. We apologize for any inconvenience and strive to do better in the future.
From Google
Madelyn Shulman
Negative Professionalism, Value Services Heating system maintenance
From Google
Paul Joyce
Business reply
Jack Gayson Plumbing & Heating Co Inc
Thank you for your review!
From Google
Phil Kraker
Called because boiler was leaking. Always feel a bit nervous when I have no experience, but they were extremely courteous, professional and fairly priced. The plumber who came was very knowledgeable and professional. Came right on time, explained what needed to be done and gave a reasonable estimate of the cost. Fixed everything neatly and quickly, just all around great service. I will be recommending them to anyone I know who needs a plumber. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Service not listed
Business reply
Jack Gayson Plumbing & Heating Co Inc
Thank you for your detailed review! We are happy to hear our mechanic helped put you at ease. We look forward to service you in the future!
From Google
Robert Reilly
Jack Gayson plumbing is a reliable and honest business. They work with the customer with respect and finish the job to satisfaction. Customer for over 25 years. Positive Responsiveness, Punctuality, Quality, Professionalism Services Drain cleaning
Business reply
Jack Gayson Plumbing & Heating Co Inc
Thank you for taking the time to share your experience! Loyalty means everything to us. We are grateful to have you all these years!
From Google
MICHAEL MURPHY
Timely,knowledgeable and efficient.
Business reply
Jack Gayson Plumbing & Heating Co Inc
We're glad to be of service and appreciate you taking the time to provide your feedback!
From Google
Maxine Atkins
No one want to have to call a plumber but it's very comforting to know about Jack Gayson. In the midst of this social distancing thing I had a leak that actually took down part of my kitchen ceiling. I called them at 9am and two wonderful guys were here by 9:30! They were appropriately prepared for the cover 19 rules. They were able to trace the source of the leak and replace a cracked pipe. Then they got out the vacuum and cleaned the two areas affected. Really you can't do better than that!
Business reply
Jack Gayson Plumbing & Heating Co Inc
Our highest priority is the health and safety of our customers. We're so glad to hear you felt comfortable with our mechanics working in your home. We appreciate your business!
From Google
mark danielson
The plumber was very skilled, and creative. He was able to complete a potentially tricky job with ease Positive Responsiveness, Quality, Professionalism
Business reply
Jack Gayson Plumbing & Heating Co Inc
We're glad to hear you were happy with our service. Thank you for your kind words!
From Google
Charles R
Business reply
Jack Gayson Plumbing & Heating Co Inc
Thank you for all five stars!
Showing 20 of 37 reviews
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From Google
Business reply
Jack Gayson Plumbing & Heating Co Inc
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