From Google
Robert Page
Business reply
Elm Plumbing Supply Ltd
Thank you so much for your positive review. We have been striving to help our customers for over 79 years. Please visit us again !
Elm Plumbing Supply Ltd
2.8 of 5
Average of 11 Google reviews
Positive and negative reviews
- Positive 5 reviews, 46% of all reviews
- Negative 5 reviews, 45% of all reviews
- Not counted 1 review, 9% of all reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
License record
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Details
- Hours
- Hours not listed
- Website
- elmoptical
.com - Phone
- (718) 647-
3333 - Social media
Reviews
From Google
shosh benchetrit
Absolutely unacceptable experience. The father was openly discriminating against his own son while arguing aggressively with his wife — right in front of customers. The entire place felt toxic and chaotic. Everything was a complete mess. No professionalism, no respect, no control. What should have been a simple visit turned into a disturbing and disgusting situation. This is way too much drama and dysfunction for a small store. Customers should not be exposed to family fights and internal chaos. Never coming back. Totally unacceptable.🤮🤮
Business reply
Elm Plumbing Supply Ltd
Nobody here is related, no son, no wife. You are lying. Nobody here is fighting. We've been in business for 80 years and have loyal customers.I have been here for 38 years and we get along just fine ! Why don't you come to the store and discuss your issues instead of posting malicious and false reviews. Our customers appreciate the time we take to advise and help them.
From Google
Samarriah Lee
I called this plumbing company hoping to get help with a service I wasn’t fully familiar with, and unfortunately my experience was very disappointing. I tried to clearly explain what I needed and even mentioned that I didn’t know the correct plumbing terminology. Instead of helping me understand or guiding me through the process, the person on the phone repeatedly cut me off and seemed completely uninterested in listening. Good customer service means patience and willingness to help, especially when a customer is trying their best to describe an issue. I left the call feeling rushed and dismissed, rather than supported. I was genuinely looking for assistance, but this interaction made it clear that my questions weren’t welcome. If I could give 0 stars I would.
From Google
Mohammed R
I came in July 18 to buy 1/2 inch copper elbow I bought 20. I didn’t realize some of them were no good now I have to remove it, buy it again, and do it over.
Business reply
Elm Plumbing Supply Ltd
Can you elaborate how a copper elbow can be "no good" unless it is leaking because it wasn't properly soldered in place. We would love to see one of these elbows. We will replace any defective item. Why did it take 3 days to discover the elbows are no good after being installed Upon arriving at the office on Monday morning, I reviewed the 7/18 sales. You purchased caps not elbows ! How can you besmirch a business that has been here for 79 years by posting a bad review on a Sunday without contacting us first to voice a complaint. Shameful !
From Google
Bianca Perez
Business reply
Elm Plumbing Supply Ltd
Thank you very much for your positive review !
From Google
Amado Vazquez
Not helpful at all, came in 3 times for a adapter that i needed, i brought the old hose that would fit my shut off valve on the 2nd visit to see exactly what size i would need, 3rd time he said well that's the size if it doesn't fit IDK. When i asked if maybe it was a damaged or old too old shut off valve and if it's better to replace it he said IDK. Do you not care about customers anymore, I would have gladly bought the supplies needed to replace it. Now i think I'll just go buy it elsewhere. A online customer service rep has more skills than this guy and better attitude
Business reply
Elm Plumbing Supply Ltd
I am the owner of this business. I don't know who you spoke to. If you bring in the item I will be glad to help you. We have been in business for 78 years and we pride ourselves with the service and advice we give our customers
From Google
Di Ro
Business reply
Elm Plumbing Supply Ltd
Thank you ! Always at your service
From Google
Lorenzo Deas
Inventory is good, however service is to so
Business reply
Elm Plumbing Supply Ltd
We will strive to improve
From Google
Shia Katz
Hateful environment ! Don't even try to ask a question there...
From Google
Ricky Munoz
The best in Brooklyn.
Business reply
Elm Plumbing Supply Ltd
Thank you !
From Google
Lashina Carter
Comes in handy
Business reply
Elm Plumbing Supply Ltd
Thank you. We have been here to help our customers for 72 years !
From Google
Business reply
Elm Plumbing Supply Ltd
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