Schenectady

Drain-Away Sewer & Drain Services

4.8 of 5

Average of 78 Google reviews

Positive and negative reviews

  • Positive 75 reviews, 96% of all reviews
  • Negative 3 reviews, 4% of all reviews
  • Not counted 0 reviews, 0% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Fix drain problems effectively

  2. Reviewers praise prompt responses and quick service

  3. Friendly and professional staff

  4. Fair and reasonable prices

  • Written reviews used: 73
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Call (518) 355-9755Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Every day Open 24 hours
E-mail
E-mail Drain-Away Sewer & Drain Services

Social media

Hours as listed on Google; we have not checked them.

Reviews

From Google

jpurcell5 Purcell 5 of 5

New Great price | $200–400 Thank you to Laurie, Rich, and Nolan for friendly and exceptional service!

Business reply

Drain-Away Sewer & Drain Services

So glad we could assist you. When drains don’t work - WE DO!

From Google

Mark Fiet 5 of 5

New Great price | $200–400 Outstanding experience. Technician Ed arrived on time and performed all requested tasks professionally and cordially. Very helpful and explained everything and answered all my questions. He is a credit to your organization. Highly recommend.

Business reply

Drain-Away Sewer & Drain Services

Thank you so much. Glad we could solve the problem. When drains don’t work we do.

From Google

John McClellan 5 of 5

New Reasonable price | $400–600 Wow!! Very thorough!! Also, worked around our schedule. Great communication!! Laurie was great to work with!! Our service guy, Ed was the best!! Really above and beyond dealing with our tree roots on 2 separate lines!! !! If you need your drains cleaned right just call Laurie, they will not let you down. Been using them for years and will never call anyone else!! They really know their duty, dooty, see what I did there!! LOL!! Keep up the great work!!

Business reply

Drain-Away Sewer & Drain Services

Glad we were able to help. Remember us in the future if you have another issue because when drains don’t work … WE DO!

From Google

Claire Stancampiano 5 of 5

Ed from Drain-Away came the same day of work order. His expertise and courteous professionalism saved the day. I live in a slab house with complex community septic tanks and he solved the problem in a short time. Many thanks Ed & Drain-Away for taking away the stress of septic problems! 👍

Business reply

Drain-Away Sewer & Drain Services

Thank you for your kind words. We are so glad we could help you out in your time of need. We are here to help when you need it because when drains don’t work - WE DO!

From Google

Liz Dulong 5 of 5

Thank you, Rich! A very quick response, professional and reasonably priced. We appreciate your honesty. I will highly recommend your company!

Business reply

Drain-Away Sewer & Drain Services

Glad we could assist you. When drains don’t work … WE DO!!

From Google

Donna Blanch 5 of 5

Great price | $200–400 Quick response, great service. Very knowledgeable. We couldn't be more satisfied. 🙂

Business reply

Drain-Away Sewer & Drain Services

So glad we could be there when you needed help. When drains don’t work - WE DO!

From Google

Lucia Fal 5 of 5

Reasonable price | $200–400 Our kitchen sink was clogged and wouldn’t drain. They came out very quickly and fixed the issue. 100% would recommend them!

Business reply

Drain-Away Sewer & Drain Services

Thank you for the recommendation. Glad we could help. When drains don’t work - WE DO!!!

From Google

Richard Van Kempen 5 of 5

Reasonable price | $200–400 These folks are great!!! I called them in the late morning due to the house main drain being clogged, and they assured me they would be there that afternoon, which they did! Jon surveyed the situation and listened to what l had experienced. He had it apart, cleaned, and back in service with in half an hour. They were all very pleasant to talk with. What an awesome company, great people and tremendous service!!!

Business reply

Drain-Away Sewer & Drain Services

Thank you so much for the wonderful words. So glad we could help. When drains don’t work - WE DO!

From Google

Randy Goldberg 5 of 5

Drain Away has rescued us on several occasions, and this was yet another. Jon is phenomenal with his diagnosis and expertise. He had us up and running in no time and the cost was actually less than we were expecting.

Business reply

Drain-Away Sewer & Drain Services

Thanks for the words. So glad we could assist you when you needed it. When drains don’t work, WE DO!!!

From Google

Denise R 5 of 5

Quintessential !!!💦 😎

Business reply

Drain-Away Sewer & Drain Services

Thanks for the review. We strive to continue to assist when needed. When drains don’t work, we do.

From Google

Robert Hanlon 5 of 5

Jon did a terrific job of fixing my vanity sink so that it would drain. He was also pretty efficient and got it done quickly. Very happy with this company!

Business reply

Drain-Away Sewer & Drain Services

So glad we could assist.

From Google

Jack Lloyd 5 of 5

Jon has outstanding knowledge and experience! Him and his team worked for hours to clear roots from the main line. The price was the same as agreed upon over the phone despite the challenges. They taught me a lot about what was happening, how the pipe ran from the house, and how often to expect roots to come back. Honest hard work and generational knowledge at a competitive price!

Business reply

Drain-Away Sewer & Drain Services

Roots can be a pain but that’s why we are here to help. Glad you were pleased with the result. When drains don’t work - We Do

From Google

Jon Scott 5 of 5

John and his team at Drain-Away Sewer & Drain Services could not have been more professional! It’s very rare to find plumbers with the integrity to provide service to their customers without taking advantage of them. John and his team are exactly that. A shining example of honesty and integrity. All I can say is look no further in your search for a good plumber. You have found them with Drain Away!

Business reply

Drain-Away Sewer & Drain Services

So glad we could help you. Remember - When Drains don't work - WE DO!

From Google

Luke Khachadourian 5 of 5

I’ve been using Drainaway for years, they are the best in the business. Timely, friendly and fair prices!

Business reply

Drain-Away Sewer & Drain Services

So glad we could help. When drains don’t work - WE DO

From Google

Debra Brown 5 of 5

We had a clog in our main sewer line. Technician, Jon, came to our home. He was so professional and knowledgeable. He explained charges upfront so there were no surprises. He was able to fix the problem in a timely manner. Our experience, right from our initial call to them, which was on a Saturday night by the way, was seamless. Thank goodness when drains don't work, they do!! Highly recommend them and would use them in the future if needed.

Business reply

Drain-Away Sewer & Drain Services

So glad we could help

From Google

Major Capers 5 of 5

We had a slow kitchen sink drain and Drain-Away added us to the schedule the same day and cleared the drain . We have used this service for over 20 years and they always come out quickly,, gets the job done and warranties their work😊

Business reply

Drain-Away Sewer & Drain Services

So glad we could help. When Drains don’t work- WE DO!

From Google

Beth Volk 5 of 5

From the initial call to the repair the service was prompt, efficient and courteous. They were able to fit us into their schedule much earlier than initially anticipated. Upon arrival they quickly assessed the issue and fixed the problem. Both technicians were understanding, kind and patient while explaining everything that they were doing. Very fair pricing, was much less than anticipated. Would highly recommend them.

Business reply

Drain-Away Sewer & Drain Services

So glad we could help you in your time of need. We are here when you need us. When drains don’t work - WE DO !!!

From Google

Angela Evans 5 of 5

Ever since we bought our house, we've had issues with encroaching tree roots, leading to back-ups into our basement (that are more regular than we'd like). Laurie & Rich have basically been lifesavers for us: dependable, flexible, honorable & a pleasure to deal with. We highly recommend Drain-Away!

Business reply

Drain-Away Sewer & Drain Services

We hate roots as much as you do, but we will always be there to cut them out. Glad we could help you out. When Drains don't work - WE DO!

From Google

Tara Hotaling 5 of 5

Excellent service!

Business reply

Drain-Away Sewer & Drain Services

Glad we could help you! If you need help in the future we will be here to assist. When Drains don't work - WE DO!

From Google

Kathryn Bollmann 5 of 5

Great service all around! prompt and kind - we had a stubborn drain and drain away was so responsive

Business reply

Drain-Away Sewer & Drain Services

So glad we could help you resolve your drain issue. We are here for you when you need help. When drains don't work - WE DO!

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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AI-generated summary

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