Herkimer

Drain & Main Plumbing Co.

4.3 of 5

Average of 267 Google reviews

Positive and negative reviews

  • Positive 224 reviews, 84% of all reviews
  • Negative 43 reviews, 16% of all reviews
  • Not counted 0 reviews, 0% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Call (315) 370-3443

Hours

  • Every day Open 24 hours

Hours as listed on Google; we have not checked them.

Details

Reviews

From Google

joanot paul 5 of 5

New Steve is best plumber

Business reply

Drain & Main Plumbing Co.

Thank you Joanot paul for the great review

From Google

keith cummings 5 of 5

New Steve did a great job!!!!

Business reply

Drain & Main Plumbing Co.

Thank you keith!

From Google

Gyll Sbrocchi 1 of 5

New Overpriced | $600–800 Do not use this company! We called them on a Saturday for a clog in our line. The plumber was rude and arrogant and quoted a price of 2200.00 without even looking at everything. He finally looked at what we had ruled out, spent less than 10 minutes here and charged 750.00. The problem reappeared a few days later. I called to speak to a manager 2 times with no return call. The plumber was clearly taking advantage of the situation by telling us our pipe had to be replaced for 8500.00 because they “no longer use these pipes in new construction”. Clearly this is not new construction but he never even fixed the problem. I wish I had read the reviews before I called them. I learned my lesson the hard way. Services Drain cleaning

Business reply

Drain & Main Plumbing Co.

Gyll, Thank you for sharing your experience. We are genuinely sorry to hear about your dissatisfaction with our service. We take your concerns regarding pricing, the recommendations made during your service visit, and the recurrence of the plumbing issue very seriously. We would also like to clarify that a member of our management team did attempt to contact you regarding your concerns but was unfortunately unable to reach you. We regret that we have not yet had the opportunity to speak directly and address the situation. While plumbing issues can sometimes involve underlying conditions that are not immediately apparent, we believe every customer deserves clear explanations, transparent pricing, and professional, courteous service. We would appreciate the opportunity to review your service history, examine the work performed and recommendations provided, and discuss your concerns directly. Please contact us at info@safecallplumbingservice.com so that management can personally review this matter with you. We value our customers and remain committed to addressing concerns fairly and professionally. **Safe Call Plumbing and Drains** Management Team

From Google

Anthony Mena 5 of 5

Steve and Andrew were great came out within the hour and fixed my plumbing emergency!!

From Google

Victor Levy 5 of 5

Steve was a great help very quick and helpful will always solve your plumbing needs Services Plumbing leak detection, Plumbing pipe repair, Faucet repair

Business reply

Drain & Main Plumbing Co.

Thank You Victor for the great review!

From Google

Lori Engle 1 of 5

My dad had this company come to replace the workings in 2 toilets. They had to go out to the truck to call their boss to find out how much to charge. Several minutes later they came back in and gave a price of $450 for each toilet, plus a $125 service call fee. When my dad balked, the 2 guys were very apologetic and brought it down to $350 each. Having done A LOT of construction work himself, my dad knew how outrageous the charge was and sent them on their way, minus the $125 service charge!😡

From Google

Clarice Robello 1 of 5

Made a next day appointment and when they didn't show up we called. They stated they didn't have a record of us making an appointment. We are having stuff break and we have active leaks after City water was just installed. They told us there was nothing they can do about The obscenely high water pressure, that they could only control the hot water.

From Google

Abdul Salam 1 of 5

Overpriced | $1–200 Extremely deceptive and predatory business practices. I paid a $135.93 service fee for them to inspect a simple, 1-hour gas line connection where I had already provided all the materials.Once inside, the technician verbally quoted an astronomical, predatory price of $2,600.00—nearly 10 times the market average for this minor task. When I asked for this estimate in writing, the technician flatly refused to provide a written quote, work order, or itemized breakdown.They use their service fee as a high-pressure "bait-and-switch" tactic to get into your home, demand a predatory rate, and actively withhold the written documentation consumers are entitled to. No good-faith service was provided. Avoid this company at all costs. Services Service not listed

From Google

April Rumbles 1 of 5

Overpriced | $2,000+ had an estimate done for a leak. Plumber looked me dead in the face and said he could hear the leak inside the wall but it would be $2800 to open it up. Charged me $135 for the estimate. Turned out to be a leaky toilet on the other side of a separate room. The plumbing inside the wall was perfectly fine. Unknown if attempting to scam a widow or just... unqualified. Services Plumbing leak detection

Business reply

Drain & Main Plumbing Co.

you must be confused with the wrong company April. We do not charge $135 for anything along those lines in your statement. we also don’t have a April Rumbles in our system. please give us a call so we can figure out which company you called so you can kindly post your review on their page who actually serviced you thank you.

From Google

Kimberly Goodfellow 5 of 5

Reasonable price | $1,200–1,400 Amazing job done. They came out shortly after I called and John was wonderful. He couldnt have been nicer and did a terrific job! Services Toilet installation

Business reply

Drain & Main Plumbing Co.

Thank you Kimberly for the great review!

From Google

Theoklotos 5 of 5

Great price Steve was great! He fixed our toilet and helped us with our gas line and dryer too! Services Toilet repair

Business reply

Drain & Main Plumbing Co.

Thank you for the great review

From Google

Ian O'Rourke 4 of 5

I know costs are costs, but could be a little better. John W was amazing and nice to deal with

Business reply

Drain & Main Plumbing Co.

Thank you Ian for the great review !

From Google

Margaret Sy 5 of 5

This is the second time that John (one of the plumbers) has rushed right to us on a SUNDAY no less. He is wonderful, fixed the problem immediately and was upfront right at the start with how much it would cost and what my options were. I used to use a different plumber but sometimes it would stretch into days before they would show up. This time, and the time before, I have used this company and they were here the same day within a matter of a couple of hours and I live in a very rural area. I highly recommend this company and especially John! Thank you for taking care of my emergency quickly and efficiently. I hope I don't have to use a plumber again in the near future but being a homeowner it is inevitable that I will and there is only one company I trust and will always turn to!

Business reply

Drain & Main Plumbing Co.

Thank you Margaret for the great review!

From Google

Jack Santacroce 5 of 5

Central Plumbing handled a massive emergency leak for me at 7pm on the night before Easter Sunday. Their prompt response time and professionalism solidified that I will definitely be using them for all of my plumbing issues going forward.

Business reply

Drain & Main Plumbing Co.

Thank you jack for the great review

From Google

Brennan Clark 1 of 5

Overpriced | $200–300 Absolutely do not use Central Plumbing and Drains under any circumstances. We had them out today to cut out and replace a 10 inch section of copper pipe in the basement. For what would be a 45 minute job I was quoted a price of $950 plus their $195 call out fee. I absolutely am not paying $1300/hour for a plumber. No wonder they said they don’t offer an itemized receipt when asked but instead claim they do “flat rate billing.” I paid their $200 call out fee and I have another licensed plumber coming tomorrow who will be doing the same job for $250. Services Plumbing pipe repair

From Google

Dee Caryl 1 of 5

My elderly mother contacted Central Plumbing and Drains for her sump pump that seemed to be running more than it should be. There was no mention that the service fee would be $195 (plus tax) to just look at it when she contacted them. This was only advised after they showed up and took a look. The person was there for 5 minutes and quoted $1500 for a new sump and advised there would still be an additional $195 service fee if she went that route. After mentioning how much that seemed, he said after speaking with his boss that he could get it down to $1200 (plus the service fee). She called a different place after this and they came free of charge to take a look and quoted $595 for installation and the service fee combined. I feel as if Central Plumbing and Drains took advantage of her and I would absolutely not recommend their services to anyone else.

From Google

Arlene Pearson 1 of 5

Overpriced | $500–600 Terrible experience. I had a clogged sink and the amount I paid was excessive. The only reason I agreed was that it's a holiday weekend and I didn't want to start calling around. To make matters worse, the invoice I was emailed was less than what I paid. While it's a negligible amount, it added to the fact that I feel taken advantage of by this company. They have my money, but I will never use their services again. To the owner: please don't comment that I'm not in the system-I have a receipt with your company's name and phone number. Services Service not listed

Business reply

Drain & Main Plumbing Co.

please give us a call to discuss this 833-CEN-PLUM

From Google

Sina Motamedi 1 of 5

I had an emergency plumbing issue at my restaurant and this company was a complete nightmare to deal with. First, they couldn’t even give me a clear arrival time. The technician showed up six hours later, looking completely unprofessional — literally in pajamas. After barely spending 10 minutes looking at the problem, they still charged me $225 just for the visit, which I paid. Then they gave me an outrageous quote of $21,000 for the job. It felt like a total rip-off. I ended up finding another plumber the very next day who completed the same work for just $3,000. Unreliable, unprofessional, and wildly overpriced. I would not recommend this company to anyone.

Business reply

Drain & Main Plumbing Co.

please call us to discuss we have no record of you as a customer call us at 833-CEN-PLUM

From Google

Jacqueline Pippins 1 of 5

$1–100 Just need a dishwasher installed and “kitchen sink Tail piece”( pipe). $750 for dishwasher installation and $650 for kitchen sink Tail piece ( pipe). Oh yeah- $95 plus tax for coming. Best Buy was only gonna charge me $ 159.99 installment fee for dishwasher and $50 to take it away. Central plumbing and drains said ,”we are license plumbers and professional -Best Buy contractors are not”. Then Central plumbing Guy said , “I’ll take a $100 off”. I said, “ No thank you and good bye”.

From Google

JOSEPH VENTURINI 1 of 5

Overpriced | $1,000+ Had burst water pipes to the tub and shower at my friend's house, he was in the hospital, so I was the one to meet the guy there. The pipes were pvc. The pieces to be replaced were maybe 6 feet total with connectors, and maybe an hour labor time. He called the boss/owner and came back with a cost to fix of $1500. Plus had to pay for the estimate fee $125. Plus tax and $5. Credit card fee. Outrageous! Highway Robbery in my opinion! The repair guy was very nice though! Would not recommend this company at all! Stay far away! Services Toilet repair

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Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

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