Depew

4.9 of 5

Average of 56 Google reviews

Positive and negative reviews

  • Positive 54 reviews, 96% of all reviews
  • Negative 2 reviews, 4% of all reviews
  • Not counted 0 reviews, 0% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Professional, friendly service

  2. Thorough, high-quality cleaning

  3. Punctuality and quick service

  4. Fair or reasonable prices

  • Written reviews used: 54
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Call (716) 239-4141Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Every day Open 24 hours

Hours as listed on Google; we have not checked them.

Reviews

From Google

Jessie Wolf 5 of 5

New Reasonable price | $50–100 Wow! My carpets look great! Keith did a fantastic job Services General carpet cleaning

From Google

Ryan Mullen 5 of 5

We recently had our air ducts cleaned and I’m really glad we called the right people. Keith showed us that there was close to 5 inches of dust built up in the vents—something we had no idea was even there. The team was professional, thorough, and took the time to explain everything. You can tell they take pride in their work. The difference in air quality is noticeable already. Highly recommend their services—great experience from start to finish!

From Google

Nashyya Kadi 5 of 5

Great price | $100–150 Always does the job right used their services many times

From Google

Sean and Tiff McGillicuddy 5 of 5

communication is great, service was top notch, and prices are completely fair. we will certainly send referrals your way. thank you! Services HVAC duct & vent cleaning

From Google

Dan Foster 5 of 5

Hello my name is Dan and my wife and I have had them come out twice so far they are very nice and accommodating to work schedules and it's appreciated. The first time they did an amazing job they even did some sort of dry cleaning under our electric furniture it was amazing.The second time they came out they still did an amazing job on the carpet and stairs but only my wife was there and he didn't move the coachs which was disappointing with 2 dogs and a kid it needed it! I'm assuming because he was by himself this time. I still hope to use them again and make sure I'm there to help move it. Now I have to try and do it myself now which really just isn't the same as them doing it they got the magic touch! I still appreciated there business and will try them again next time Update: Reached out to me right away to do under the coaches it was just a miss understand in communication such amazing service and an amazing job definitely my go to carpet cleaners!!!!!!

From Google

Sarah Pittorf 5 of 5

Keith was punctual, friendly and honest. He did an awesome job cleaning our vents and dryer vent for a great price.

From Google

Vincent Paterno 5 of 5

Keith was punctual, professional and knowledgeable when I had my air ducts cleaned today. Price was very reasonable and he was very thorough.

From Google

Jenna May 5 of 5

Great guys! Did an awesome job at a good price. Highly recommend them!

From Google

Dean May 5 of 5

Keith and his son came the day after I called them. I scheduled them for air duct and dryer vent cleaning. They ended up doing the carpets for me too when I asked about them coming back for those. Very friendly, professional, and reliable people, and their work is excellent. Will recommend them to everyone.

From Google

Karen Lazik 5 of 5

Capitano did a great job with my dryer vent and carpet cleaning! They were very responsive in scheduling and addressing my questions, were very reasonable in price and were professional in completing a quality job! They stand by their work! I definitely recommend them and will use them in the future!

From Google

Kathy Hawrylczak 5 of 5

Outstanding team. These techs are timely, friendly and thorough. It was a big job that took several hours because I hadn’t had the furnace vents cleaned in over 40 years. They showed me a pic of the interior bedroom vent, and I was stunned at the level of lint, dust, dander and misc debris. Now, my home smells so clean and fresh. They also cleaned the dryer vent which was almost completely blocked with hardened lint. The dryer itself was stuffed with a dangerous level of lint in spite of routine lint screen cleaning between each load. It is amazing how much faster the clothes dry now. I highly recommend the Capitano team, and I will definitely have them back again in a year for a redo. Prior to leaving, they saw my disabled husband struggle with a non-related repair and took over and got it done quickly. These gentleman get it and care. I’m so grateful that I selected these professionals.

From Google

SATURDAY MORNING 5 of 5

Team Capitano is awesome. They do a fantastic, thorough job. The pricing is very reasonable. My rugs always look great. Excellent job on stains and "my babies" mistakes on the rugs as well as the stairs. :) I highly recommend this team for your carpet cleaning. Very personable and professional!! Thanks, Michelle Positive Responsiveness, Punctuality, Quality, Professionalism, Value

From Google

Dawn Clark 5 of 5

They went above & beyond with cleaning my air ducts & carpets. They did a awesome job. I would definitely call them again. Thank you Dawn C Positive Quality, Professionalism Services General carpet cleaning

From Google

Gail Ballard 5 of 5

They do an amazing job. They are so responsive when my mom needs her carpets cleaned. Very professional and caring. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services General carpet cleaning

From Google

Kathryn Appenheimer 5 of 5

I still can't believe how great my carpets look! I highly recommend Capitano. Great service. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services General carpet cleaning

From Google

Joanne Yargeau 5 of 5

They are very professional. There was a problem that happened with a broken hose that damaged my tv. They replaced the tv with no questions. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Carpet steam cleaning

From Google

Jody Lazzaro 5 of 5

NYE 2022..woke up that morning to 9+ inches in fully furnished man cave basement. Keith came within an hour and started pumping water and setting up industrial fans to dry out for 3+ days. He has been here every day since and also dealing with our insurance company, providing photos and measurements. He is a true class act and excellent at what he does. I highly recommend. Would give more than 5 stars if I could.

From Google

Ev 5 of 5

They were professional and personable. They cleaned all of my vents in about 90 minutes. I highly recommend them. I can truly tell the difference in the air quality in my home.

From Google

Joe Mecca 5 of 5

Fair pricing and did a great job - markedly better than the last company we used. Punctual + professional. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services General carpet cleaning

From Google

Joshua Kellick 1 of 5

I didn't not have good experience with them. They were hired to clean 3 rooms and a hallway . They were here for 30 minutes and didn't move anything. The carpet looks exactly like it did before they came. I will not be using them out recommending them. Negative Quality

Business reply

Capitano Restoration

Jousha first off this review is not accurate at all and ridiculous. You were not even there. The women who was there walked us through the house. Literally told us she wanted the main areas cleaned only and for obvious reasons i wont go into detail. So when you say we moved nothing i have no idea what you're referring to. Then she went right back on the phone knowing the areas to be serviced were not even prepared to be cleaned. We ended up spending a good amount of time picking up contents laying around and then a fair amount of time cleaning up all the drywall, nails and other building debris left laying around up stairs on the carpets. We legit had to clean up before we could even clean the carpets. We used almost an entire bottle of spotter on this service. What stains are left just would not budge. After we completed the service. I stood in the kitchen for 20 mins being rudely and completely ignored that i was even there well she was on the phone. NO Acknowledgement what so ever. To the point not only could i not explain anything about the stains in the carpets. I ended up just leaving without even receiving the Group-on payment thus "I was never even paid for the job". Which is fine call Group-On and request a refund. We pride ourselves on each and every service. Our other reviews reflect that. Sorry you feel differently.

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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