Best Plumbing Tile & Stone

From Google

Anne Davidson helped me with my Hampton Beach house renovations. This is the third project that we worked on together. I was under severe time constraints and Anne was able to recommend beautiful coastal fixtures that added so much character to our house on the beach . All the kitchen , baths and showers, wet bars are stunning . Anne made sure I received everything on a timely basis . The renovation went smoothly thanks to Anne’s recommendations, aesthetic taste, organization and efficiency . I would highly recommend working with Anne Davidson at Best Plumbing in Somers .

From Google

From Google

From Google

I’m a truck driver, and I recommend that anyone coming here for a delivery arrive at 7:30 a.m., because they won’t attend you until 8:00 a.m. The place is very small—there’s no room to turn around with a 53-foot trailer, and the doors won’t be available until 8:00 a.m. Another thing: the place is closed behind a gate all night until 6:00 a.m. Also, there is no overnight parking. Good luck to everyone.

From Google

From Google

From Google

Everyone at the Somers location was great to deal with. Special shout out to David DiPietro, the salesperson who was SO knowledgeable and responsive. Great to deal with in person, as well as by phone & email.

From Google

From Google

Unfortunately they are the only game in town but they never have anything in stock even simple parts things like that is what forces the contractor and everyday person to go to big box stores

Business reply

BS

Best Plumbing Tile & Stone

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when the item you need isn’t available right away. While we do carry a wide range of plumbing products, certain items may not always be in stock. We’re always working to improve our inventory and ordering process so we can "Best" support both contractors and homeowners. If there’s ever a specific item you’re looking for, please don’t hesitate to give us a call — we’re happy to check availability or place a special order to get it to you as quickly as possible.

From Google

Customer Service above and beyond. I had purchased a shower assembly from Best Plumbing 10 years ago. When an issue came up with the assembly, Dave DiPietro at Best Plumbing went above and beyond to solve the issue, even though the manufacturer had previously discontinued the assembly. Dave worked hard to find a solution that would save us ripping out tile. I wish every store took customer needs into account like Best Plumbing and Dave did.

Business reply

BS

Best Plumbing Tile & Stone

thank you for this review Mr. Regan! It's much appreciated.

From Google

Was there today with my wife , 2 asociates were with customers we were There and standing for at least 25 mnutes without being acknowledged, so we walked out Very very disapppointing Robert F

Business reply

BS

Best Plumbing Tile & Stone

Dear Mr. Friberg. Please accept our apologies, this is not the kind of experience we want our visitors to have. We would greatly appreciate it if you would contact us via email so that we may gather some more details, and so that we can attempt to make this up to you. Please email Phyllis at phyllisl@bestplg.com - she is the Manager of our Somers location, and she would like to personally take the lead on remediating your experience.

From Google

Business reply

BS

Best Plumbing Tile & Stone

Hi Arlene, thanks for taking the time to review our Somers location. I -hope you had an overall positive experience. Our showroom manager would love to hear more. You can call 914-232-2020 if you would like to discuss it further. Thank you for your business!

From Google

Professional, friendly and helpful staff

Business reply

BS

Best Plumbing Tile & Stone

Thanks Gil… really appreciate the positive review. We are doing our best to minimize supply chain disruptions and our 130,000 sf warehouse is full of as much product as we can get our hands on. If we can’t find it, it’s most likely not available.

From Google

My last negative review seems to have been taken down. Further indications of lack of professionalism and reinforces my perception. Never shopping here again.

Business reply

BS

Best Plumbing Tile & Stone

As an owner of our family business, I take our customer opinions very personal and always look for ways to improve. You brought valid issues to our attention, but in spite of our efforts to satisfy, we were unable to meet you needs, and agreed shopping elsewhere would be best. Hopefully we will someday be able to serve you once again .

From Google

Horrible shopping experience and I would not recommend. After wasting nearly 2 hours of my time to later return an item within 24 hours I was charged with $30 “handling” fee. Better luck somewhere else in my opinion.

Business reply

BS

Best Plumbing Tile & Stone

Kyle, Thank you for taking the time to leave a review, we are disappointed to hear about your experience with us. We have credited your account for the handling fee that was charged. Our Director of Sales would like to discuss this experience with you so that we can ensure it does not happen again in the future. If you could kindly reach out to us at 914.232.2020 it would be most helpful. Again, we apologize for your experience and we hope we have the opportunity to change your opinion in the future.

From Google

I'm a truck driver and today was my first delivery here. This place is absolutely amazing. Inside is organized like a pharmacy. Staff is so friendly. They unloaded me immediately. Although this place is located in to the forest is packed with customers and they really deserves excellent business . So, is not like Location, location, location. This guys proved the opposite. Keep selling

Business reply

BS

Best Plumbing Tile & Stone

Thank you, Peter!

From Google

I went in to buy an anchor kit for a Kohler toilet seat. It was the first time I had been there. They are in my town and I'd rather give my business to a local store. The problem is that Best Plumbing and many other plumbing supply stores and electrical supply stores charge home owners list price on everything. They don't like dealing with home owners or do it your selfers so they take the opportunity to bang you on the price. They wanted $37 for the same kit that sells for $24 on Amazon. That is an apples to apples comparison! I won't be going back there again!

Business reply

BS

Best Plumbing Tile & Stone

Rick, Thank you for taking the time to write your review. We do in fact sell Kohler parts at list price, but only Kohler parts. Our price to consumers as well as trade customers on all other product is discounted from the list price and this is clearly displayed on every product that is on our showroom floor. We pride ourselves in tailoring our showrooms to customers like you, the end consumer. We are disappointed that this was the singular encounter you had with us and we hope that in the future you will return to Best for your bathroom and kitchen needs and experience the difference in service and offerings that Best is able to provide to our customers. Again, thank you for taking the time to review Best Plumbing Tile & Stone.

From Google

Business reply

BS

Best Plumbing Tile & Stone

Thank you for the five star review Michele! We appreciate you taking the time to review us.

From Google

Great selection and knowledgeable staff. Good prices as well. Tile, cabinets, faucets, showers...everything you need to remodel a bathroom or kitchen.

Business reply

BS

Best Plumbing Tile & Stone

Neil, Thank you for taking the time to review Best and we are so pleased that you enjoyed your experience with us!

From Google