Glen Head

Victory Restoration & Cleaning

3.9 of 5

Average of 15 Google reviews

Positive and negative reviews

  • Positive 11 reviews, 73% of all reviews
  • Negative 4 reviews, 27% of all reviews
  • Not counted 0 reviews, 0% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Call (516) 723-9463Visit website

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Hours
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Reviews

From Google

Bob Elburn 5 of 5

Great price Victory Restoration is absolutely the best. Their workmanship is second to none. When my house flooded they were there immediately to begin the mitigation efforts. They subsequently restored the premises to a better than before condition. Shawn and his staff truly care about doing a professional job. His prices are reasonable. His workers know what they are doing. Jeannie handles the administrative paperwork flawlessly. She’s an expert at dealing with insurance companies. Services Flood restoration, Flood cleanup, Water removal, Flooring Response time 0–1 hr

From Google

jesse podell 5 of 5

Victory took care of drywall restoration and mold remediation before it became a huge problem for us. They have very friendly staff and the pricing is very fair. I recommend these guys if you ever run into trouble!

Business reply

Victory Restoration & Cleaning

"Thank you so much for the wonderful review! Your support not only means a lot to us—it also helps others find us. We're so grateful for customers like you."

From Google

Taiwan 5 of 5

The owner Shawn was very responsive and communicated with me along the way. His team delivered quality work at an affordable rate. I used them twice and both times they came through. The second time I used them was an emergency after 1am. Shawn responded in no time. I highly recommend him and his company.

Business reply

Victory Restoration & Cleaning

Thank you so much for your kind review. We truly appreciate your business!

From Google

Paivi Mehraban 5 of 5

Excellent Water Damage Restoration Service by Victory Restoration Rating: ⭐️⭐️⭐️⭐️⭐️ I recently hired Victory Restoration for water damage restoration in my basement, and I couldn't be more pleased with their service. From start to finish, they demonstrated professionalism, efficiency, and exceptional expertise. The team arrived promptly and immediately assessed the extent of the water damage. They were thorough in explaining the restoration process and answered all my questions patiently. Their attention to detail was impressive, ensuring that every corner of the basement was inspected for potential issues. Throughout the restoration process, the Victory Restoration crew worked diligently to remove excess water, dry out the affected areas, and prevent mold growth. What stood out the most was their commitment to customer satisfaction. They kept me updated on the progress regularly and addressed any concerns I had promptly. Overall, I am incredibly impressed with Victory Restoration's service. They turned a stressful situation into a smooth and hassle-free experience. I highly recommend them to anyone in need of water damage restoration services. Thank you, Victory Restoration, for your outstanding work! Thank you!

Business reply

Victory Restoration & Cleaning

Thank you for your kind words. We're thrilled to hear that we could make your experience easier and address all your questions. Thank you for choosing Victory for your project!

From Google

William Benjamin-Harper 2 of 5

When we found Victory Restoration, we were elated. Sean & Jeannie were responsive and generally timely, except towards the end of the project. Jeannie took on the role of GC and made my life easier, or so I thought. Jeanie recommended a furniture mover that we went with; we hired an art mover we used before and obviously Victory. In her negotiations with our insurance company, she managed to confuse herself about the money, specifically, Victory's money for the project; both movers went according to plan. What she did was to submit her final bill to my AMEX card and the figures were nowhere close. Actually she charged me 70% more than was due. I called her, we spoke about it, she said she'd have to get in touch with my insurance company. The money she thought she was entitled to does not exist, the money was never paid to us. So if I did not receive the funds, why would I pay her and help Victory Restoration become whole and help Jeannie cover up her mistake. I filed a dispute with American Express and AMEX found in our favor. And furthermore, Jeannie submitted 2 net totals for the same job. As I told her what I would if I did not hear back from her or Sean, I'd file in Small Claims Court today, and I did. It is now in the hands of my attorney. Negative Responsiveness, Professionalism Services Water damage-related cleanup & repair, Painting

From Google

Carol Voelger 5 of 5

Kudos to Marco & "his boys", sent by Victory Restoration, to install a new vinyl kitchen floor at my house in Syosset, The damaged floor now looks wonderful. From the initial accurate floor measuring he did, to the final clean up, concluded to a "job well done". Thank you Jeanie & Sean. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Flood restoration

Business reply

Victory Restoration & Cleaning

THANK YOU SO MUCH FOR YOUR KIND WORDS! AND OF COURSE FOR CHOOSING VICTORY FOR YOUR PROJECT!

From Google

joseph “Jp” albertelli 5 of 5

Sean and the family are victory you rock

Business reply

Victory Restoration & Cleaning

Thank you so much for your kind review!

From Google

Kristin VanDamia 4 of 5

Services Area rug cleaning, General carpet cleaning, Cleaning, Water damage-related cleanup & repair, Flooring, Sewage cleanup

From Google

Andrew Nash 5 of 5

Unfortunately we had a flood in our finished basement. Our rug and walls could not be saved. Victory Restorations responded quickly to our call, removed the flooded rug, cut the damaged sheet rock and thoroughly dried out our basement.Genie was a pleasure to work with and helped me navigate the insurance process. I highly recommend their services. Positive Responsiveness, Punctuality, Professionalism, Value Services Cleaning, Mold inspection, Water damage-related mold removal

Business reply

Victory Restoration & Cleaning

THANK YOU SO MUCH FOR YOUR KIND WORDS.

From Google

Evan Stieglitz 5 of 5

Sean and his team were responsive, professional and caring. Tyrell the foreman on the job was curious and professional. They were going to be an hour late in coming and he called and said they would be late. Professional and the "right" thing to do. They came and did their job expeditiously and left. I would recommend them to anyone. The only comment I would make is that they should wear some type of uniform. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services General carpet cleaning, Water damage-related cleanup & repair

Business reply

Victory Restoration & Cleaning

THANK YOU FOR YOUR KIND WORDS. WE APPRECIATE YOUR FEEDBACK. THANKS FOR CHOOSING VICTORY FOR YOUR PROJECT.

From Google

Frank E 5 of 5

Victory Restoration and Cleaning Service. worth using if have anymore problems in the future i will sure use again . They came to my house right away had the job done the next day Positive Responsiveness, Quality, Professionalism, Value Services General carpet cleaning, Water damage-related cleanup & repair

Business reply

Victory Restoration & Cleaning

Thank you so much for the kind words. So glad you had a such a positive experience with Victory.

From Google

Kelly Luke 1 of 5

Don't waste your time!!!!

From Google

Diya 1 of 5

Worst Experience ever!!! Rug still smelled really bad Negative Quality, Professionalism Services Area rug cleaning, Water damage-related cleanup & repair

From Google

Georgia Otero 1 of 5

Sean, the director of the company was able to detect various and very serious conditions (Rodent/Vermin dropping) throughout our entire kitchen that was clearly visible only to a trained professional. Despite repeated request for an estimate from the back office (Jean) it has been ignored. The job requires the removal of cabinets and appliances. Therefore, it is not a small job and remain extremely disappointed THAT WE ALL WASTED OUR TIME. I WAS DEPENDING ON THE ESTIMATE AND NOW REALIZE I MUST RESEARCH AND SCHEDULE AN APPITNMENT WITH A DIFFERENT CONTRACTOR WHICH RESULTS IN MORE WASTED TIME. Negative Responsiveness

From Google

Max Papasidero 5 of 5

Great place for major cleaning

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

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