Staten Island

The Restoration Group of Staten Island

4.8 of 5

Average of 24 Google reviews

Positive and negative reviews

  • Positive 23 reviews, 96% of all reviews
  • Negative 1 review, 4% of all reviews
  • Not counted 0 reviews, 0% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI summary of their website

About The Restoration Group of Staten Island

  • In business: 5 Years (Since 2021)
  • 24/7 emergency service

They offer

  • Free estimates

From their website, therestorationgroup.com, as of October 24, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

In business
"The Restoration Group was established in 2021 in Kenilworth, NJ"
24/7 emergency service
"Serving Staten Island, NY with 24/7 water, fire, mold, and storm damage restoration."
Free estimates
"Get a Free Estimate"

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Fast response and timely service

  2. Professional and courteous staff

  3. Reviewers praise clear communication and regular updates

  4. Reviewers praise effective cleanup and dry, clean spaces

  • Written reviews used: 24
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Photos

From their website, therestorationgroup.com, and Google

Call (718) 550-6553Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Every day Open 24 hours

Hours as listed on Google; we have not checked them.

Reviews

From Google

Lijo Zachariah 5 of 5

These guys are highly professional and nice, at the same time. The mitigation team was awesome, especially the pack out crew, led by Jorge M. and his crew. Jorge is a highly dedicated person, and at the same time very personable. He leads his team by example and his team members are also fantastic. Special shout out to Nicholas who is an amazing guy.( there are some more people who I really wanted to mention. However, I forgot some of the names). Overall, really good work from them so far. I’ll also share my experience with the reconstruction team who are doing a great job so far, in a detailed manner, soon. Services Water damage-related cleanup & repair

Business reply

The Restoration Group of Staten Island

Thank you, Lijo, for the detailed and thoughtful review. We’re glad our Staten Island team could provide professional and personable service throughout the mitigation process, and we’ll be sure to pass your kind words along to Jorge, Nicholas, and the crew. Strong leadership and teamwork are key to delivering reliable water damage restoration, and it’s great to hear that reflected in your experience. We appreciate your trust and look forward to continuing to support you through the reconstruction phase. If you ever need help with water, mold, or fire damage in Staten Island, NY or nearby areas like Bayonne, Elizabeth, and Jersey City, The Restoration Group is here to help.

From Google

KINNARI PARIKH 5 of 5

Services good!

Business reply

The Restoration Group of Staten Island

Thank you, Kinnari! We appreciate the 5 stars and are glad you were happy with our service. If you ever need water, fire, or mold damage cleanup in Staten Island, we’re just a call away!

From Google

Russell Nathan 5 of 5

I was impressed with quick responses, promptness, hard work and effectiveness of this service. Recently, my area of nj received 7” of rain in an hour resulting in flooding and water in my basement, where it never occurred previously. That same night of the flooding, my sales person alerted me that i would get a call at 8-10am the next morning to set up time for an estimator to come to my house and survey the damage. They called that night, at around midnight to set up an appointment, from 10-12 the next morning. This was great for me, as I wanted this to get remediated quickly. The surveyor showed up at 9:50am and prior to the window. Once the estimate was signed, the technicians who did the work showed up approximately 3 hours later to the job. They worked until the job was done at 8:30PM. The Next guy who came to pick up the fans 4 days later and the industrial de humidifier showed up at 8:15am for an 8-10am window. The communication was a great blend of phone/text/human and was exceedingly straightforward with little complications or grey area, I would easily use them again as they were so prompt, over-delivering on my expectations, while solving my issue rapidly and professionally, I would definitely recommend them to any seeking out fast response for remediation.

Business reply

The Restoration Group of Staten Island

Thank you so much, Russell! We're really glad our Staten Island team could step in fast to help with your flooded basement after that intense NJ storm. It means a lot to hear our communication, water damage remediation, and overall service exceeded expectations. We're always ready 24/7 for water removal, mold cleanup, and fire damage restoration if you ever need us again.

From Google

Jeanellen Fullam 5 of 5

Great work & cleaned up the mess beautifully.

Business reply

The Restoration Group of Staten Island

Thanks, Jeanellen! We're glad our Staten Island crew got everything cleaned up beautifully. If you ever need fire, mold, or water damage cleanup again, we’re just a call away!

From Google

Nicole Pereira 5 of 5

Very responsive by text, email, and phone, including after business hours. Quick work. We were happy

Business reply

The Restoration Group of Staten Island

Thank you for your kind words about The Restoration Group of Staten Island's responsive communication and quick work. We're thrilled to hear that our team was available to you via text, email, and phone, even after business hours, ensuring that your needs were met promptly. Our commitment to prompt communication, timely arrivals, and expert restoration services is at the heart of what we do. At The Restoration Group of Staten Island, we specialize in water damage restoration, fire damage repair, and mold remediation for residential and commercial properties. Our team is dedicated to providing top-notch emergency restoration services, ensuring that your property is restored to its pre-loss condition as quickly as possible. We utilize advanced drying technologies and eco-friendly cleaning solutions to ensure a sustainable and effective restoration process. We understand the importance of acting quickly in water emergencies to prevent secondary issues like mold growth and structural damage. Our team is available 24/7 for emergency services and works closely with insurance companies to make the process as smooth as possible. Thank you again for your recommendation, and we look forward to serving more customers in need of water damage cleanup, fire damage restoration, and mold removal services in Staten Island and surrounding areas.

From Google

Gambit 5 of 5

Very friendly, speedy, and professional service. Phone operator Nina is very pleasant and patient. Project manager Rami is really helpful, patient, responsive, and knowledgeable. The workers got the job done in a timely fashion and worked hard. Overall a wonderful experience getting an emergency situation settled. Highly recommend this company! Thank you very much.

Business reply

The Restoration Group of Staten Island

Thank you for your kind words about The Restoration Group of Staten Island's friendly, speedy, and professional service. We're thrilled to hear that our team, including Nina and Rami, provided a wonderful experience during your emergency situation. Our commitment to prompt communication, timely arrivals, and expert restoration services is at the heart of what we do. At The Restoration Group of Staten Island, we specialize in water damage restoration, fire damage repair, and mold remediation for residential and commercial properties. Our team is dedicated to providing top-notch emergency restoration services, ensuring that your property is restored to its pre-loss condition as quickly as possible. We utilize advanced drying technologies and eco-friendly cleaning solutions to ensure a sustainable and effective restoration process. We understand the importance of acting quickly in water emergencies to prevent secondary issues like mold growth and structural damage. Our team is available 24/7 for emergency services and works closely with insurance companies to make the process as smooth as possible. Thank you again for your recommendation, and we look forward to serving more customers in need of water damage cleanup, fire damage restoration, and mold removal services in Staten Island and surrounding areas.

From Google

LaRita Langston 5 of 5

The Restoration Group is a top-notch company. Robert, the Project Manager was very professional and thorough. The technicians were also very professional, very respectful and courteous. They kept me informed throughout the process. I was constantly updated and reminded of all next steps. I would definitely recommend them.

From Google

Alex Laptev 5 of 5

Fast and efficient service. Highly recommended.

Business reply

The Restoration Group of Staten Island

Thank you for your kind words about The Restoration Group of Staten Island's fast and efficient service. We're thrilled to hear that our team met your expectations with their prompt communication, timely arrivals, and expert restoration techniques. Our commitment to providing top-notch emergency restoration services is at the heart of what we do. At The Restoration Group of Staten Island, we specialize in water damage restoration, fire damage repair, and mold remediation for residential and commercial properties. Our team is dedicated to providing 24/7 emergency services, ensuring that your property is restored to its pre-loss condition as quickly as possible. We utilize advanced drying technologies and eco-friendly cleaning solutions to ensure a sustainable and effective restoration process. If you or anyone you know is facing a water emergency, fire damage, or mold issue, please don't hesitate to reach out to us. We offer flood damage cleanup, water removal, and mold removal services in Staten Island and surrounding areas. Thank you again for your recommendation, and we look forward to serving more customers in need of water damage cleanup, fire damage restoration, and mold remediation services.

From Google

Neil Chin 5 of 5

Very professional company the customer service was on point couldn’t ask for anything better.

Business reply

The Restoration Group of Staten Island

Thank you for your kind words about The Restoration Group of Staten Island's professional service and excellent customer service. We're thrilled to hear that our team met your expectations with their prompt communication, timely arrivals, and expert restoration techniques. Our commitment to providing top-notch emergency restoration services is at the heart of what we do. At The Restoration Group of Staten Island, we specialize in water damage restoration, fire damage repair, and mold remediation for residential and commercial properties. Our team is dedicated to providing 24/7 emergency services, ensuring that your property is restored to its pre-loss condition as quickly as possible. We utilize advanced drying technologies and eco-friendly cleaning solutions to ensure a sustainable and effective restoration process. If you or anyone you know is facing a water emergency, fire damage, or mold issue in Staten Island or surrounding areas, please don't hesitate to reach out to us. We offer flood damage cleanup, water removal, and mold removal services, and we work closely with insurance companies to make the process as smooth as possible. Thank you again for your recommendation, and we look forward to serving more customers in need of water damage cleanup, fire damage restoration, and mold remediation services.

From Google

Gale Hicks 5 of 5

The Restoration Group staff were professional and knowledgable. They provided great service and took care of the problem promptly. I would recommend them.

Business reply

The Restoration Group of Staten Island

Thank you for your kind words about The Restoration Group of Staten Island's professional and knowledgeable staff. We're thrilled to hear that our team provided great service and addressed your issue promptly. Our commitment to prompt communication, timely arrivals, and expert restoration services is at the heart of what we do. At The Restoration Group of Staten Island, we specialize in water damage restoration, fire damage repair, and mold remediation for residential and commercial properties. Our team is dedicated to providing top-notch emergency restoration services, ensuring that your property is restored to its pre-loss condition as quickly as possible. We utilize advanced drying technologies and eco-friendly cleaning solutions to ensure a sustainable and effective restoration process. If you or anyone you know is facing a water emergency, fire damage, or mold issue in Staten Island or surrounding areas, please don't hesitate to reach out to us. We offer 24/7 emergency services and work closely with insurance companies to make the process as smooth as possible. Thank you again for your recommendation, and we look forward to serving more customers in need of water damage cleanup, fire damage restoration, and mold removal services.

From Google

Shameek Bernardez 5 of 5

This is a great company they came to my job and took care and cleaned up 2 apartments .these guys work great as a team and have lots of respect.

Business reply

The Restoration Group of Staten Island

Thank you so much for your kind words! We're thrilled to hear that our team at The Restoration Group of Staten Island provided you with exceptional service, ensuring that both apartments were thoroughly cleaned and restored. Our team prides itself on working seamlessly together to deliver top-notch water damage restoration, flood damage cleanup, and mold remediation services. We understand the importance of emergency response and 24/7 support for homeowners and businesses in Staten Island. If you or anyone you know is facing property damage due to water leaks, flooding, or other disasters, please don't hesitate to reach out to us. Our certified technicians are always ready to provide residential and commercial restoration services with the utmost respect and professionalism. Thank you again for your trust in The Restoration Group of Staten Island. We look forward to serving more customers with the same level of dedication and care!

From Google

Barbara Jazrawi 5 of 5

I am delighted with the job they did Staff was polite, professional and knowledgeable I would highly recommend them

Business reply

The Restoration Group of Staten Island

Thank you for your wonderful review! We're thrilled to hear that you were delighted with our team's work and found them to be polite, professional, and knowledgeable. Your recommendation means the world to us at The Restoration Group of Staten Island, and we look forward to assisting you again in the future!

From Google

john compono 5 of 5

The Restoration Group personnel were very professional courteous and left my basement dry and clean They came to check moisture levels and then came back and removed all fans and humidifier promptly Thank You Guys

Business reply

The Restoration Group of Staten Island

Thank you for your wonderful review! We're thrilled to hear that our team at The Restoration Group provided you with professional and courteous service, leaving your basement dry and clean. Your satisfaction is our priority, and we appreciate your recognition of our promptness in removing the equipment. If you ever need assistance again, don’t hesitate to reach out. Thank you for choosing us!

From Google

D C 5 of 5

Very professional, did a great job

Business reply

The Restoration Group of Staten Island

Thank you so much for your kind words! We're thrilled to hear that you found our team at The Restoration Group of Staten Island to be professional and effective. We take great pride in our work and are always here to help when you need us. Your satisfaction is our top priority!

From Google

CUNY Fatherhood Academy 5 of 5

Great service, quick and efficient. Thank you.

Business reply

The Restoration Group of Staten Island

Thank you for your kind words! We're thrilled to hear that you had a great experience with The Restoration Group of Staten Island. Our team is dedicated to providing quick and efficient service, and your feedback motivates us to keep up the good work. We appreciate your support!

From Google

Panos Nikolarakos 5 of 5

The team was quick and very courteous. Easy to keep in contact through text and calls.

Business reply

The Restoration Group of Staten Island

Thank you for your kind words! We're glad to hear that our team was helpful and responsive. We strive to provide excellent customer service and are committed to making the restoration process as smooth as possible. Thank you for choosing Elite Restoration Group!

From Google

Adrian-Marie Diaz 5 of 5

I’m pleased with the service received. I’ve used their services on back to back water damage events. Everyone from the Project Manager to the laborers and administrative team have been helpful, professional, accommodating and responsive. Definitely recommend.

Business reply

The Restoration Group of Staten Island

Thank you for your kind words and glowing review! We're thrilled to hear that you were so pleased with our services. It's our mission to provide exceptional customer service and quality workmanship, and your feedback confirms that we're on the right track. We appreciate you choosing The Restoration Group of Staten Island for your water damage restoration needs. We look forward to serving you again in the future.

From Google

Rachel Golden 5 of 5

We had a flood in our basement. The restoration group was quick to come and address the issue and get to work cleaning it up and setting up the equipment to dry everything out. Everyone who came into our home was kind and professional. They were even friendly to our two barking - but friendly - dogs. The team communicated with us every step of the way. Thanks!

Business reply

The Restoration Group of Staten Island

We're thrilled to hear that our water damage restoration experts were able to quickly and effectively address your basement flood. Your satisfaction and the comfort of your furry friends are our top priorities. Thank you for your kind words!

From Google

Maurice Rowland 5 of 5

This company was great. They communicated regularly and left my house like they were never there. Had a leak in my ceiling that spilled into my living room. They took down the ceiling and made sure it was completely dry. Again left my home clean with no dust or dirt. Great job!! Would definitely recommend!

Business reply

The Restoration Group of Staten Island

Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our restoration services. At The Restoration Group of Staten Island, we pride ourselves on clear communication and thorough clean-up, ensuring your home feels just as it did before any issues arose. We're glad we could help with your ceiling leak and make sure everything was completely dry. Remember, we're also here for any fire, water, and mold remediation needs you might have in the future. Your recommendation means a lot to us!

From Google

Ashley McCoy 5 of 5

They were great and did an awesome job. I would definitely recommend them to anyone.

Business reply

The Restoration Group of Staten Island

Thank you so much for your kind words and recommendation! We are thrilled to hear that you had a positive experience with our services. At The Restoration Group of Staten Island, we take pride in providing top-notch fire, water, and mold clean-up services. If you ever need assistance in the future, please don't hesitate to reach out. Thanks again!

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

About The Restoration Group of Staten Island

From their website, therestorationgroup.com, as of October 24, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

In business
"The Restoration Group was established in 2021 in Kenilworth, NJ"
24/7 emergency service
"Serving Staten Island, NY with 24/7 water, fire, mold, and storm damage restoration."
Free estimates
"Get a Free Estimate"

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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AI-generated summary

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