4.2 of 5
Average of 10 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
SERVPRO of Upper West Side provides cleanup, restoration, and construction services for homes, businesses, tenants, and property managers in Manhattan’s Upper West Side. Its work includes water and fire damage restoration, mold remediation, storm response, and specialty cleaning. The local team describes its approach as family-oriented.
From their website, servproupperwestside
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Professional service
Quick responses
Work completed quickly
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
We call listings branches when the name and phone match but the addresses differ; the company has not confirmed this.
Hours as listed on Google; we have not checked them.
From Google
ANDREW BOROWIEC
The scheduler never answers the phone
Business reply
SERVPRO of Upper West Side
Thank you for sharing your thoughts, Andrew. Our team is committed to providing excellent service and would welcome the chance to connect. Please reach out to us directly so we can address your concerns.
From Google
Rebecca Barreras
Extremely responsive and incredibly professional and neat. Made our damaged area ready for renovation in just a few days. Highly recommend.
Business reply
SERVPRO of Upper West Side
Thanks so much for the 5 stars and the recommendation. We always appreciate positive feedback.
From Google
Catherine Bala
Our entire basement flooded after a heavy rainstorm. ServePro came the next day to assess the damage and provide us with solutions. The Operations Manager, Gianpiero, was not only competent and professional but worked with his team to get the job done in a timely manner. He was also compassionate in understanding how difficult it was for us to cope with the loss of lots of sentimental items that accumulate over many years in a basement. We are grateful for his help.
Business reply
SERVPRO of Upper West Side
Hi Catherine. Thank you for choosing SERVPRO of Upper West Side to mitigate your water damage. We understand the stress that it causes, and our team is very compassionate. I'm glad we could help. Thanks for the excellent review; I will pass your kind words along.
From Google
Jennifer Valderrama
After a flood in my basement I called Servpro of Upper Westside late on a Friday evening. Damian contacted me early Saturday and came very quickly to access the damage. From that point on Damian worked with my Insurance Company and coordinated all the vendor work that I needed. Every phone call, text and email from me (and there were many!) was responded to quickly and professionally. I always felt they were looking out for my best interest and to make sure my repairs were done smoothly and to my satisfaction. I highly recommend Servpro of Upper Westside and their team. Positive Responsiveness, Punctuality, Quality, Professionalism Services Water damage-related cleanup & repair
Business reply
SERVPRO of Upper West Side
We understand the stress that water damage brings, and our team was happy to help. We appreciate the excellent review!
From Google
Lee Federico
Ben Vargas and his team went above and beyond in servicing my home after a fire. He was referred to us by our public adjuster and was so attentive to our every need from cleaning, discarding packing, storing and moving and everyone was polite and followed Covid 19 protocol thought the entire process. I would definitely recommend his company and the quality service and professionalism they provide! Positive Quality Services Water damage-related cleanup & repair, Water damage-related mold removal, Sewage cleanup
Business reply
SERVPRO of Upper West Side
Thank you for commenting on our job. We know that fires are one of the most stressful events homeowners can face, and we continually train so that we can serve you quickly and efficiently. I will pass your comments on to the team.
From Google
Patricia Abreu
Deception is the name of the game with this company do not allow them into your homes as you’re putting yourselves at risk...Is ONE BIG SCAM...The owner is a sneaky dishonest individual that goes around stealing your private information for his gain...stay away there are several ServPro franchises if you have the option go with another restoration company as all they do is overprice mediocre work causing your premiums to go up. FYI the only positive reviews are from owners family members. Beware as Honesty is not part of the company’s corporate ethics!! Yes They get one star (no option for half a star or none) for the good lies posted by parties of interest but deserve none. Negative Quality, Professionalism, Value Services Sewage cleanup
From Google
Fabian Wander
Servepro was there for my family during a very traumatic evening when my house sustained severe smoke damaged from a fire. Our family didn’t know what to do and where to start. The owner assured me he would help. He waited with us patiently. He spoke to my insurance for me while we were in distress. He took care of everything. He was patient and explained everything to me and was always available to answer our questions. We are very thankful to the owner and his amazing crew. I highly recommend you reach out to them with any home emergencies. Positive Responsiveness, Punctuality, Quality, Professionalism, Value
Business reply
SERVPRO of Upper West Side
Thank you for taking the time to share your experience with our work. Fire damage is traumatic, and we are happy to work with insurance companies. We appreciate the opportunity to serve you!
From Google
Jorley Molinares
I cannot express enough gratitude to Servpro of Upper West Side. The crew came to rescue and took care of it all. The workers were polite, clean and very professional in what they did. Highly recommend.
From Google
Kassandra Vargas
I had a fire in my apartment that started in my kitchen. After the fire department left Ben from Servpro of the upper west side was extremely helpful! We got an estimate and they quickly got to work. Two days later the smell of the smoke was completely gone. The soot was gone from all the surfaces and cabinets in my kitchen. It was clean and done with such professionalism. The price was fair and I was more satisfied. I recommend Servpro of the upper west side to all families that have lost their homes from floods, fires, and etc.
From Google
Mick Gochanour
Kitchen flood at 1am - servepro picked up immediately - on site with equipment - total pros. They came back for insurance walk-through with digital readouts and backup for claims. Negotiating with agents became a non-issue. Well done.
From Google
Business reply
SERVPRO of Upper West Side
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