From Google
Akbar Ali
Business reply
SERVPRO of Long Island City
Thanks a lot, Akbar! We appreciate your support and are glad you had a positive experience with our team at SERVPRO. Your feedback means a lot to us!
4.7 of 5
Average of 67 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
SERVPRO of Long Island City provides cleanup, restoration, repair, and construction services for homes and businesses in New York City and nearby communities, including Queens, Astoria, Sunnyside, and Woodside. The locally owned franchise handles damage from fires, water, storms, and mold, along with specialty and general cleaning.
From their website, servpro
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers praise professional and courteous service
Reviewers praise clear explanations and helpful guidance
Prompt response times
Careful, thorough work
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
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Open photo 6 of 6From their website, servpro.com, and Google
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We do not have license records for New York yet. Look up this business on the state licensing board's website.
From Google
Akbar Ali
Business reply
SERVPRO of Long Island City
Thanks a lot, Akbar! We appreciate your support and are glad you had a positive experience with our team at SERVPRO. Your feedback means a lot to us!
From Google
B C
Terrific experience with Servpro. Rapid response to my initial late afternoon call. Jose was out the day after my call to estimate scope of work and discuss with the insurance adjuster. Pablo was out immediately to set-up effective water mitigation and educated me on the whole process and answered all of the questions. The experience was made as painless as possible.
Business reply
SERVPRO of Long Island City
Thank you so much, B! We're glad you had a terrific experience with SERVPRO. Our team is dedicated to providing rapid response and effective solutions, and it's great to hear that your questions were addressed thoroughly. We appreciate your feedback and are here to help whenever you need us!
From Google
Jason Nicholas
I was concerned about crucial documents after a small flood occurred in our office. The crew moved quickly, carefully drained the water, and ensured that nothing suffered harm. It was comforting to see how carefully they handled delicate materials.
Business reply
SERVPRO of Long Island City
Thank you so much, Jason! Our team is dedicated to providing prompt and careful service, especially when it comes to protecting important materials. We appreciate your kind words and are glad we could assist you during a challenging situation.
From Google
Jennifer Torres
Not sure James Martinez provided outstanding customer service. He was knowledgeable, courteous, and very thorough in explaining our options. We never felt rushed and truly appreciated his honesty and professionalism. It’s refreshing to work with someone who genuinely enjoys helping others during their difficult times. Thank you, James Martinez of ServPro of LI for such a positive experience! Services Standard cleaning, Upholstery cleaning, General carpet cleaning, Area rug cleaning, Deep clean, Service not listed
Business reply
SERVPRO of Long Island City
Thank you for your feedback, Jennifer! We're thrilled to hear that James Martinez provided you with outstanding customer service and a positive experience during your restoration process at SERVPRO of Long Island City.
From Google
James Turley
The garage flooded as a result of a storm. They came quickly, drained the water, and assisted in stopping additional harm. Excellent professionalism and reassurance.
Business reply
SERVPRO of Long Island City
We’re grateful for your review, James! Our team at SERVPRO of Long Island City strives to provide prompt and professional restoration services, and we're glad we could assist you during such a challenging time.
From Google
James Boll
A biohazard cleanup was required in a rental unit due to an unforeseen circumstance. To be honest, I had no idea what to expect, but they handled it with patience and without passing judgment. I am incredibly grateful to them.
Business reply
SERVPRO of Long Island City
We’re grateful for your review, James! Our team at SERVPRO of Long Island City understands how challenging situations can be, and we’re glad to hear that our biohazard cleanup service met your needs with care and professionalism.
From Google
Theresa Lowrance
They handled the water damage in my apartment promptly after a pipe burst. The team was meticulous and professional, ensuring that everything was adequately dried to prevent mold growth. They helped manage a difficult situation.
Business reply
SERVPRO of Long Island City
Thank you so much for your wonderful feedback, Theresa! We’re thrilled to hear that our team at SERVPRO of Long Island City was able to handle the water damage promptly and professionally, ensuring your space was well cared for during a challenging time.
From Google
Tim Ramsey
While on vacation, a pipe burst in our condo, causing the living room to flood when we returned home. Within ninety minutes of our call, the team from this restoration company arrived at our residence. The team provided massive fans and dehumidifiers, which dried everything out in four days. I believed our hardwood floors were destroyed, but they saved them.
Business reply
SERVPRO of Long Island City
Thank you so much for your wonderful feedback, Tim! We’re thrilled to hear that our team at SERVPRO of Long Island City was able to quickly address the water damage and save your hardwood floors—your satisfaction inspires us to continue delivering excellent restoration services!
From Google
Raul Guevara
Business reply
SERVPRO of Long Island City
Thank you so much for the 5-star rating, Raul! We're thrilled to hear you were happy with our restoration services and appreciate your support.
From Google
Nicole Millikin
SERVPRO well exceeded my expectations. They were incredibly efficient and courteous. Their crew handled everything with care, and I'm quite pleased with the outcome.
Business reply
SERVPRO of Long Island City
Nicole we are always happy to help
From Google
Errol Santos
Business reply
SERVPRO of Long Island City
Thank you so much for the 5-star rating, Errol! We're thrilled to hear you were satisfied with our services at SERVPRO of Long Island City and welcome any additional feedback you may have.
From Google
Roger Carroll
The team was extremely pleasant and worked fast to clean up after the water damage in my home. They made things simple and stress-free!!
Business reply
SERVPRO of Long Island City
Thank you Roger! We're so glad to hear that our team made the process simple and stress-free for you. We appreciate your trust in us and are always here if you need anything in the future!
From Google
James Wilson
SERVPRO did an excellent job cleaning up after the water damage in my kitchen.
Business reply
SERVPRO of Long Island City
Hector, we are grateful to halp
From Google
Betty G
I would like to express my gratitude to Soledad, Diego, and the rest of the Servpro team for their professionalism, courtesy, and patience during the challenging period following the fire damage to my home. Soledad meticulously guided me through the process, providing clear explanations at each step. The team demonstrated promptness, reliability, and delivered high-quality work. I am deeply appreciative of all your assistance. Thank you very much to everyone involved.
Business reply
SERVPRO of Long Island City
Betty, Soledad and her team are always happy to help
From Google
Nelson Delpozo
Thank you Soledad ♥️. Don't hesitate to hire this team they will not disappoint.
Business reply
SERVPRO of Long Island City
Soledad and her team are always happy to help
From Google
Amanda Tran
The service was excellent, and the food was amazing. The grilled chicken had the perfect spice, and the quantities were large.
Business reply
SERVPRO of Long Island City
Thank you so much for the 5-star rating, Amanda! We're thrilled to hear you were happy with our restoration services. We welcome all types of feedback, so we’d love to hear more about your experience in your review if you have a moment. If you need further assistance, please feel free to reach out to us!
From Google
James L. Ortiz
I am really happy we chose SERVPRO! After a small fire, they restored our home to its original condition. The crew was extremely efficient and pleasant. It was definitely a stress-free experience.
Business reply
SERVPRO of Long Island City
We are always happy to help
From Google
Mea MT
Attention to the detail it is what makes the difference and Soledad you are the difference, you rock lady. Thanks for all your help in our basement, amazing crew and Soledad you are an outstanding team leader.
Business reply
SERVPRO of Long Island City
Soledad and the team are always happy to help. Thank you
From Google
Romi Cusano
Soledad was great explaining everything.
Business reply
SERVPRO of Long Island City
Soledad is always happy to help
From Google
Lori DePace
We’re unfortunately dealing with some major damage from a basement flood (caused by a water main break). Soledad came within an hour of us calling to survey the damage, talk us through next steps, and give us advice on talking to insurance. This is an overwhelming situation and Soledad’s advice & guidance was so greatly appreciated. Hoping to continue working with her after insurance stuff is smoothed out!
Business reply
SERVPRO of Long Island City
Soledad and the team are always happy to help.
Showing 20 of 67 reviews
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From Google
Business reply
SERVPRO of Long Island City
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