Cambridge

4.7 of 5

Average of 61 Google reviews

Positive and negative reviews

  • Positive 58 reviews, 95% of all reviews
  • Negative 3 reviews, 5% of all reviews
  • Not counted 0 reviews, 0% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI summary of their website

About Servpro

  • 24/7 emergency service

Services

  • Commercial plumbing
  • Water damage
  • Mold remediation
  • Fire damage
  • Storm damage
  • Heating and cooling

From their website, servpronorthrensselaersouthwashingtoncounties.com, as of October 23, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

24/7 emergency service
"We understand that a disaster to your home or business can happen at any time of the day, any day of the week, so we provide emergency services 24 hours a day, 7 days a week."
Commercial plumbing
"We offer flexible repair and cleaning solutions that isolate the damaged area so normal operations can continue."
Water damage
"We specialize in water, fire, and mold restoration services, servicing Rensselaer and Washington Counties."
Mold remediation
"We specialize in water, fire, and mold restoration services, servicing Rensselaer and Washington Counties."
Fire damage
"We specialize in water, fire, and mold restoration services, servicing Rensselaer and Washington Counties."
Storm damage
"Emergency response for severe weather events: boarding up, tarping, debris removal, and other services."
Heating and cooling
"Deep cleaning for air ducts and HVAC systems, biohazard, odor removal, graffiti cleanup, and much more."

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Reviewers praise thorough, high quality cleanup and restoration work

  2. Reviewers praise the team's professional and friendly service

  3. Reviewers mention prompt responses and timely arrivals

  4. Reviewers appreciate clear explanations and communication

  • Reviews used: 54
  • Made on October 24, 2026
How summaries are made
Call (518) 677-3444Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
Hours not listed

Reviews

From Google

Jason Kinsey 5 of 5

In the unfortunate event of a flood, SERVPRO of North Rensselaer/South Washington Counties is the only name that does or should come to mind. They are incredibly responsive and they will not finish the job at your home or business until you are 100% satisfied. Grace, Emily, Michelle, Siara, Samantha, Carl, and the rest of the team are incredibly well-versed in the company and extremely attentive. They always have the customer's best interest in mind. I highly recommend their services!

From Google

Scott N 4 of 5

They did an excellent job with the repairs. My only issue is with the communication. The process and what to expect wasn't communicated. Services Flooring, Water damage-related cleanup & repair

Business reply

Servpro

Thank you for your feedback, Scott! We’re glad to hear you were satisfied with the repairs, and we appreciate your input on improving our communication. Your insights are valuable to us at SERVPRO of North Rensselaer/South Washington Counties.

From Google

Mary Hoffman 5 of 5

All members of the Servpro crew with whom I interacted were friendly, professional and helpful. They worked diligently in often difficult conditions and completed the job in good time. In addition, the admin staff in the office were pleasant and responsive. I am very happy with Servpro's service and heartily recommend them to anyone who needs them.

Business reply

Servpro

Thank you for your wonderful feedback, Mary! We’re thrilled to hear that our crew and admin staff provided you with friendly and professional service during your restoration process. Your recommendation means a lot to us!

From Google

Anna Sophia Foster 5 of 5

John and his team are absolutely top notch! If you ever find yourself in the unfortunate circumstances of being in need of disaster remediation, you absolutely want to be in the competent and caring hands of John and his team and ServPro!

Business reply

Servpro

We are so glad we were able to help you when you needed us! If you ever need anything again, please don't hesitate to reach out to us!

From Google

Arthur Pandell 5 of 5

Came quickly. Did a great job removing all mold related ceilings and walls. Came daily to check equipment did a great job.

Business reply

Servpro

Thank you for the kind words, we are glad we were able to help you during the emergency you experienced in your home!

From Google

Jennifer Ringhoff 5 of 5

Atrael and Nate were very polite and professional. They were exactly on time and I was very happy with the result.

Business reply

Servpro

We are so glad we are able to help!

From Google

Bob Potter 5 of 5

Was very pleased with the results of the cleanup crew led by Atrael with Austin, Cyle, Wayne and Tyler with a recent small flood of my crowded basement. Very congenial group of young men with a great professional approach to the restoration in my basement. Much thanks. Bob

Business reply

Servpro

Thank you for your kind words. We are always here to help. -SERVPRO Team Flood.

From Google

Deborah Prime 5 of 5

Thanks to Atrael, Wayne, Tyler, Nick, Dan, Tom for their thorough cleanup work with our recent water damage.

Business reply

Servpro

Thank you for your kind words. We are always here to help. -SERVPRO Team Flood.

From Google

Anthony Curren 5 of 5

I recently had the pleasure of working with Servpro for the restoration of our basement, which had been sitting unused for two years. I am absolutely thrilled with the results! The team made it look so much better, almost new. A huge thank you to Harley, Dan, Stacey, and Rob for their incredible work. They were not only professional and thorough but also exceptionally kind throughout the entire process. They truly went above and beyond, taking care of even the small details that I didn't expect them to handle. I couldn't be happier with the outcome and highly recommend Servpro to anyone in need of their services. Thank you again, Harley, Dan, Stacey, and Rob, for your outstanding dedication and hard work!

Business reply

Servpro

We are so glad we were able to help you enjoy your new home by ensuring it was clean. Thank you for the kind words about our crew!

From Google

Ray Orton 5 of 5

Excelent work from Atrael ,Dan , Anthony.

Business reply

Servpro

Thank you for all your kind words and we will are so happy were able to help with the clean up. -SERVPRO Team Flood

From Google

Stephanie Fredericksen 5 of 5

Came home 5/20 evening to a flooded basement. Filed a claim with our insurance company, and within 20 minutes, ServPro called indicating they would be here as quickly as possible. Two short hours later, the Water Mitigation folks, namely Mike, Austin, and Harley arrived. They immediately went to work in cleaning up the water, advising us as to what is being done and what we can expect them to do in the coming days. They did not leave until all of the water was gone. They were here for several hours. The team was incredible, professional, knowledgeable, hard workers, while being kind, caring, and respectful. I greatly appreciated their timely communication. Now that the water mitigation process is done, we look forward to continuing our relationship with ServPro who will be doing all of our basement reconstruction. They worked hand in hand with our insurance company - I have yet to have a need to contact them since the initial claim - making it easier on us. I cannot recommend them highly enough - took the fear out of us immediately, and proceeded to do an exemplary job. Thank you ServPro! I greatly appreciate ALL that Mike, Austin, Harley, Kyle, Tyler and the rest of the "gang" did for us! My husband and I called Mike and Austin, "the A Team". Again, thank you.....

Business reply

Servpro

We are so sorry about the loss to your beautiful home, but we are so glad you were able to work with the "A Team" and they were able to clean the water up and prep it for reconstruction!

From Google

Raffaele Defalco 5 of 5

These guys are great. From Carl and the owner, to ALL the workers. They’re very clean and polite. Excellent communication And customer service. Robert and Stacey have been more than helpful and are hard working. I highly recommended their services. We have 3 claims that servepro is working on and we couldn’t be happier. Full demo and rebuild. They are excellent!

Business reply

Servpro

Thank you for the kind words! We are glad we are able to help you through these claims!

From Google

June Tooley 5 of 5

I am thoroughly happy with Servpro. The cleaning team made my house spotless and the painters gave my house a beautifully fresh interior. Everyone was good at what they did, considerate, and nice to have around. We're all glad that the work is done, but I do miss them! Servpro gets my highest recommendation. Thanks.

Business reply

Servpro

We are so glad you had such a wonderful experience. The guys will miss working with you!

From Google

s Win 5 of 5

Serve Pro is awesome. I had a pipe freeze and burst causing a catastrophic flood in the house. They were there the next morning. Throughout the process they were always on time, professional, polite and respectful of the house and the contents. In particular; Harley, Jeremy, Tyler, and Dan were great! I can’t say enough about them and the company. Thanks to all of you. Thanks for making a difficult experience easier to cope with.

Business reply

Servpro

We are thankful that you trusted us with your home. The crew loved working with you and we are glad we were were able to help you in a rough time!

From Google

Marcel Roberts 4 of 5

Why such a long spand of time requesting feedback?

Business reply

Servpro

We never received one after the work was completed, and now the crews are in a competition to see who can get the most so we sent out a feedback email. Thank you for the rating!

From Google

Sandy Lowenstein 5 of 5

Business reply

Servpro

Thank you!

From Google

Thida Giri 5 of 5

Business reply

Servpro

Thank you!

From Google

Pat Flaherty 5 of 5

They were very good and professional

Business reply

Servpro

Thank you!

From Google

Nick Wilson 1 of 5

Christopher Schuldt showed up to my house while it was still smoking and I hadn’t even be let inside. He didn’t identify himself until he started heading out business cards not just to my family but all of the police officers and fire fighters. He was incredibly disrespectful and pushy we asked him to leave and he wouldn’t. It took the fire chief and a police deputy to escort him off my property and tell him not to come back. After he left I found multiple of his cards all over my driveway wit his name on them.

Business reply

Servpro

We are extremely sorry that this has happened at your home. Unfortunately this is not our franchise, but a different franchise that is located in Western, New York. We rely heavily on our Google Reviews, and we ask that you remove this review and leave it under the proper franchises Google Page. Again, we are sorry this has happened and hope everything is okay.

From Google

Sue Van Hook 5 of 5

I want to share that Wayne and Atrael did a thorough and competent job cleaning my new space.

Business reply

Servpro

We are happy to help and we are glad they did such a wonderful job!

Showing 20 of 61 reviews

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

About Servpro

From their website, servpronorthrensselaersouthwashingtoncounties.com, as of October 23, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

24/7 emergency service
"We understand that a disaster to your home or business can happen at any time of the day, any day of the week, so we provide emergency services 24 hours a day, 7 days a week."
Commercial plumbing
"We offer flexible repair and cleaning solutions that isolate the damaged area so normal operations can continue."
Water damage
"We specialize in water, fire, and mold restoration services, servicing Rensselaer and Washington Counties."
Mold remediation
"We specialize in water, fire, and mold restoration services, servicing Rensselaer and Washington Counties."
Fire damage
"We specialize in water, fire, and mold restoration services, servicing Rensselaer and Washington Counties."
Storm damage
"Emergency response for severe weather events: boarding up, tarping, debris removal, and other services."
Heating and cooling
"Deep cleaning for air ducts and HVAC systems, biohazard, odor removal, graffiti cleanup, and much more."

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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