4.8 of 5
Average of 379 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
Booking page on rotorooter
AI summary of their website
From their website, rotorooter
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers praise professional, courteous, knowledgeable service
Complete repairs effectively
Reviewers praise quick arrival and responsive service
Explanations of work and costs
High prices for plumbing work
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
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Open photo 6 of 6From their website, rotorooter.com, and Google
Booking page on rotorooter
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
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Hours as listed on Google; we have not checked them.
From Google
Chris McManus
New Not sure | $600–800 Elvin Gonzalez arrived quickly and did an amazing job. He was quick, clean and gave us all the information we needed. Highly recommend. Services Drain cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Chris! We're glad to hear Elvin provided quick and thorough service. Your recommendation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Christine Amore
New Not sure | $600–800 The tech man (Ernesto) was polite, confident, and quick. He told Gave us a quote before no charge . Was out and done in an hour. Services Plumbing pipe repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Christine! We appreciate your feedback about Ernesto's service and are glad to hear he was polite and efficient. Your satisfaction is important to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Ruby Kelly
New
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Ruby, for taking the time to leave a review! We appreciate your support and look forward to hearing more from you in the future. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
erinlferencik
New $1,200–1,400 Miguel was prompt and professional. He explained what the problem was with our drain, fixed it, and installed our new faucets. Zero surprises. I would definitely contact him for future work in our home. Services Drain cleaning, Faucet installation
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Erinlferencik! We're glad to hear that Miguel provided prompt and professional service, explaining everything clearly and completing the work to your satisfaction. We appreciate your trust in us for future projects! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
skylar gillule
New Alex took care of the problem quick and efficiently! Services Drain cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Skylar! We're glad to hear Alex was able to resolve the issue quickly and efficiently. Your feedback is greatly appreciated! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Michael Sumner
New Reasonable price | $600–800 Kevin was very professional and calm. He was able to come in and assess the problem quickly. Cleared up the drain clog and recommend preventative actions for the future. Would use his services again. Thanks Kevin! Services Drain cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Michael! We appreciate your feedback and are glad to hear that Kevin was able to assist you effectively. Looking forward to serving you again! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
R H
Reasonable price | $1,000–1,200 Simon did an excellent job. He was very personable, helpful and very meticulous. He diagnosed and remedied the problem with expertise and precision. He made me feel confident in using Roto Rooter in the future. The best thing about this company is that when you call them, they come., he was here in an hour. Thank you! ROB AND MARYANN Services Toilet repair, Drain cleaning, Plumbing pipe repair, Toilet installation
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, R! We're glad to hear Simon provided such excellent service and made a positive impression. We appreciate your trust in Roto Rooter and look forward to assisting you again in the future. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Sam Etienne
Kevin was a big help today with our kitchen sink. Great customer service & Very respectful.
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Sam! We're glad to hear that Kevin provided you with great service and support. Your feedback is appreciated! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Steve Lauria
Overpriced | $800–1,000 The technician snaked one drain and reset my toilet. Was charged $850! Services Toilet repair, Drain cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
I understand your concerns about the cost of the service, Steve. We strive to provide quality work, but I can see how this charge might feel high. Please send an email to Pat.Swanson@rrsc.com with your full service address, ZIP code, and a copy of this review so we can work to improve your experience. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Anne Marie Cox
Simon was very professional and very nice. He diagnosed the problem and fixed it perfectly. I would use him again for any problem
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Anne! We're glad to hear that Simon provided you with excellent service and resolved your issue effectively. We appreciate your support and look forward to assisting you again in the future! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
es zee friedman
Great price | $400–600 David is a man of his word. He comes to take care of your issues in the middle of the day in the middle of the night. Call him if you need a job done. My job is too big. No job is too small. He gets it done. It makes everyone happy you and the tenants. Pleasure to work with him always will call him and always will use him Services Drain cleaning, Plumbing leak detection, Plumbing pipe repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Es, for your kind words! We're glad to hear about your positive experience with David and how he consistently delivers great results. Your satisfaction means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
James Shutters
Reasonable price | $2,000+ Services Water tank installation, Plumbing pipe repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, James, for taking the time to leave a review. We appreciate your support! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Angela Sabatino
Reasonable price | $1,000–1,200 Services Drain cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Angela, for taking the time to leave a review. We appreciate your support! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
MaryAnne O'Donnell
Technician came in a few minutes after my call to Roto Rooter. He flushed out the drain on the side of the house and thought there was a dry well somewhere in my yard. Unfortunately after last nights down pour I have water in my garage again. I don’t mind paying but am unhappy it did not alleviate my issue of water in my garage.
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you for sharing your experience, Maryanne. I'm sorry to hear that the issue with water in your garage persists despite our technician's efforts. We appreciate your willingness to pay for the service and understand how frustrating this situation can be. Please email Pat.Swanson@rrsc.com with your full service address, ZIP code, and a copy of this review so we can work to improve your experience. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Jaclyn Keegan
Fantastic! Called and let me know they were running a little behind, was in constant contact. When they arrived, quick and professional. Thank you Services Toilet repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Jaclyn! We appreciate your kind words and are glad to hear you had a positive experience. Your feedback means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Luigi Rukaj
Reasonable price | $200–400 Simon showed up right away and was very polite and professional.. Great job .! Services Toilet repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Luigi! We're glad to hear that Simon provided you with prompt and professional service. We appreciate your kind words! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Michael Ragnetti
Reasonable price | $600–800 Services Drain cleaning, Plumbing pipe repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Michael, for taking the time to leave a review. We appreciate your support! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Jahmaya Blackman
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Jah, for taking the time to leave a review. We appreciate your support! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
S F
Fantastic job! They were very helpful, did a great job, and answered all my questions Services Drain cleaning, Sewer cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, S! We're glad to hear that you found our team helpful and that all your questions were answered. Your feedback means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Steven Rice
Great price RICH AND RYAN!!! Amazing job in my home, I will not be going to anyone else for plumbing and water cleanup. Extremely knowledgeable, they triple checked everything and made sure the job was to completion. If I could recommend anyone to anybody it would these two guys. Thank you!! Services Toilet repair, Drain cleaning, Faucet repair, Shower repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Steven! We're glad to hear that Rich and Ryan provided you with exceptional service. Your recommendation means a lot to us, and we appreciate your trust in our team. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
Showing 20 of 379 reviews
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From Google
Business reply
Roto-Rooter Plumbing & Water Cleanup
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