Staten Island

Richmond Plumbing And Heating Co

4.7 of 5

Average of 509 Google reviews

Positive and negative reviews

  • Positive 474 reviews, 93% of all reviews
  • Negative 28 reviews, 6% of all reviews
  • Not counted 7 reviews, 1% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI summary of their website

About Richmond Plumbing And Heating Co

  • In business: 68 Years (Since 1958)
  • 24/7 emergency service

Richmond Plumbing and Heating Co. is a family-owned company serving homes and businesses in Staten Island, Brooklyn, Queens, and New York City. It provides plumbing, heating, cooling, and sewer and drain services. Founded in 1958, the company has three generations of master plumbers.

Services

  • Drain cleaning
  • Heating and cooling

From their website, richmondplumbingny.com, as of October 24, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

In business
"What started as a small operation in 1958, led by Joseph Ferdinando, Sr."
24/7 emergency service
"24/7 Availability We’re here when you need us—day or night, no exceptions."
Drain cleaning
"Sewer & Drain Cleaning"
Heating and cooling
"Heating & Cooling (HVAC)"

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Reviewers praise efficient, effective, quality repairs and installations

  2. Reviewers praise professional, knowledgeable, courteous and respectful staff

  3. Reviewers praise prompt responses, quick arrival and service

  4. Reviewers praise clear explanations, communication and answers to questions

What reviewers dislike

  1. Reviewers report higher than expected prices and overcharges

  2. Reviewers report delayed service or poor responsiveness

  • Written reviews used: 300 of 473
  • Each point's review count is out of 300.
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Photos

From their website, richmondplumbingny.com

Call (718) 273-7970Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Every day Open 24 hours

Hours as listed on Google; we have not checked them.

Reviews

From Google

Odette Morel 5 of 5

New Hi Rod and Justin I just want to say thank you for the great work you did yesterday. Not only solving my problem but also diagnosing a long lasting plumbing issue. You worked all day and did impeccable work, left the place clean and explained the pricing to me. You are tru professionals and I certainly would recommend you to whomever need a plumber. Thanks

From Google

Bryce Carter 1 of 5

New Overpriced | $2,000+ Would only use as a last resort needed a repair quick and was quoted a completely wrong estimate than what was promised and left with no real explanation on why it was more money and only got explanation when they demanded money when we asked for explanation for weeks. Take the time and find a better plumbing service when needed and save the money Services Plumbing pipe repair, Plumbing leak repair

Business reply

Richmond Plumbing And Heating Co

Hi Bryce, we’re sorry to hear about your experience. We take your concerns seriously and would appreciate the opportunity to get all the details, understand what went wrong, and see how we can rectify the situation. Please contact our office and ask for Kamila so we can discuss this further. Thank you for your feedback.

From Google

Emily Alvarado 5 of 5

New Reasonable price | $2,000+ Rodney and Justin were very professional. They explained everything in detail and were a delight to work with. Services Plumbing pipe repair, Faucet installation

Business reply

Richmond Plumbing And Heating Co

Thank you for your kind review Emily!

From Google

E L 5 of 5

New Satisfied customer

Business reply

Richmond Plumbing And Heating Co

Thank you for your review!

From Google

Thomas Altfather Good 3 of 5

New Reasonable price | $1,400–1,600 Richmond Plumbing has worked on my shower, my boiler, my water heater and my kitchen faucet. Repair of a leaky shower head was accomplished quickly and expertly. Likewise the water heater which had a hot water outlet pipe that had burst due to the build up of sediment thanks to DEP turning the water off repeatedly in a street repair job that dragged on for months. The clogged pipe caused a drop in hot water pressure in my kitchen sink. We noticed this after the water heater itself was repaired. Doubtless unclogging the pipe freed some of the sediment which then clogged the canister in the kitchen faucet. Richmond Plumbing returned to install a new faucet and it worked briefly but the same problem recurred. The following day a master plumber came to our house and flushed the water heater and the lines to our faucet, before installing a second faucet. This resolved the issue and we were not charged but there was a side effect: while testing the faucet the plumber noticed a drip from the ceiling. Thus began the goose chase - the house is old (circa 1910) and if you disturb one part of the system there can be ripple effects. The plumber and his assistant worked well beyond quitting time to find the leak and stop it. This left our walls with gaping holes above the kitchen sink, on the staircase wall and finally in the bathroom where the leak originated. It was not a pain free experience but Richmond Plumbing did ultimately find and fix the leak and at the end of the day we had a functional faucet once again in the kitchen. One can only hope DEP is finished with their "repairs"! Services Water heater installation, Plumbing leak detection, Plumbing pipe repair, Faucet installation, Plumbing leak repair

Business reply

Richmond Plumbing And Heating Co

Thank you, Thomas, for the detailed review and pictures. Thank you for trusting Richmond Plumbing! We truly appreciate your patience and are glad our team was able to get everything resolved and working properly. We’re grateful for your business!

From Google

Joann Coffin 5 of 5

Reasonable price | $200–300 Richmond Plumbing was very efficient and came the same day I called. Mike and James fixed the leak under the sink. Very professional and pleasant Services Drain cleaning, Plumbing pipe repair

Business reply

Richmond Plumbing And Heating Co

Thank you for the review! We appreciate you using our services.

From Google

V P 1 of 5

From Google

Nicole Butera 5 of 5

Reasonable price | $600–800 I spoke to Joe on the phone and he was very honest and friendly. He and Carmine did a great job and cleaned up after themselves. I’m Services Toilet repair

Business reply

Richmond Plumbing And Heating Co

Thank you, Nicole! We really appreciate the kind words. We’re glad Joe and Carmine took great care of you and left everything clean. Thanks again for choosing us!

From Google

Susan Gales 5 of 5

Reasonable price Mike and Steve did a great job today installing a vanity and new faucet in my parents bathroom. This is the third time I've had Richmond Plumbing come out to do work at my parents house. The guys are always friendly and efficient.

Business reply

Richmond Plumbing And Heating Co

Thank you so much for the wonderful review! We’re thrilled to hear that Mike and Steve did a great job installing the new vanity and faucet. It means a lot to us that you’ve trusted Richmond Plumbing with your parents’ home multiple times. We truly appreciate your continued business and kind words about our team!

From Google

Jennie Hoffmann 5 of 5

Reasonable price Our plumbing repair of a pipe in the kitchen ceilling and was done today by Rodney and Justin. They were professional and did a very nice job. They cleaned up after the job was done which was much appreciated.

Business reply

Richmond Plumbing And Heating Co

Thank you for your kind review Jennie!

From Google

michael manitta 5 of 5

Reasonable price Richmond Plumbing came early fixed the leak They do a good and professional job Thank you Richmond Plumbing Services Plumbing pipe repair

Business reply

Richmond Plumbing And Heating Co

Thank you for your kind review Michael!

From Google

wfm121 5 of 5

Great price I have used Richmond Plumbing several times this year for different projects and they do a great job. Most recently I called for a valve replacement at a set price. The job had some unexpected issues and caused it to turn into a significant amount of work and materials. The men who were sent Mike,Rodney, and Justin did a great job under difficult circumstances. Even though the job turned into something unexpected Richmond held to the quoted price. I am a very satisfied customer! Services Plumbing pipe repair, Plumbing leak repair, Service not listed

Business reply

Richmond Plumbing And Heating Co

Thank you for your continued trust in Richmond Plumbing! We're so glad Mike, Rodney, and Justin were able to take care of the unexpected issues and deliver a great experience. We truly appreciate your kind words and your business!

From Google

Manthayini Sivanathan 5 of 5

Reasonable price | $800–1,000 I am completely satisfied with the hot water boiler replacement service provided by Richmond Plumbing Company. Their plumbers, Mike and James, did an excellent job from start to finish. They arrived on time, worked efficiently, and left the area spotless. Their professionalism and technical expertise were clear throughout the entire installation. The new boiler works perfectly, and the customer service was top-notch. I highly recommend Richmond Plumbing Company, especially Mike and James, for any plumbing needs Services Water heater installation

Business reply

Richmond Plumbing And Heating Co

Thank you so much for your kind review! We're thrilled to hear you're completely satisfied with your new hot water boiler. Mike and James will be happy to know their professionalism and hard work made such a positive impression. We truly appreciate your recommendation and look forward to helping you with any future plumbing needs!

From Google

Gerard Oleary 5 of 5

Business reply

Richmond Plumbing And Heating Co

Thank you!

From Google

Icog Icog 5 of 5

Great price | $2,000+

Business reply

Richmond Plumbing And Heating Co

Thank you!

From Google

Ambrose Scarimbolo 5 of 5

Reasonable price | $800–1,000 Installed bathroom faucet & repaired waste line leak. They (Rodney & Justin) were prompt, efficient & clean. I would gladly recommend Richmond Plumbing Services Plumbing leak detection, Faucet installation

Business reply

Richmond Plumbing And Heating Co

Thank you for your kind words! We're glad Rodney and Justin provided prompt, efficient service. We truly appreciate your recommendation and your trust in Richmond Plumbing!

From Google

Eileen Coffey 5 of 5

Reasonable price | $200–400 Carmine and John were very efficient and repaired the leak. Services Plumbing leak detection, Plumbing pipe repair

Business reply

Richmond Plumbing And Heating Co

Thank you for your review Eileen!

From Google

James Denn 5 of 5

Reasonable price | $400–600 Mike and James were efficient pleasant and did a great job Services Toilet repair, Drain cleaning, Plumbing pipe repair

Business reply

Richmond Plumbing And Heating Co

Thank you for your kind review!

From Google

Billie Banks 5 of 5

Reasonable price | $400–600 An unquestionable experience from beginning to end.I would without the least doubt recommend Mike and James ! Just a comfortable and confident experience that my job was expertly completed. Services Plumbing leak repair

Business reply

Richmond Plumbing And Heating Co

Thank you for your kind review! We're glad Mike and James provided such a comfortable and confident experience. We appreciate your recommendation and your trust in our team!

From Google

Brian Deshong 5 of 5

Great price Just a great company overall with amazing client experience. Scheduling a service is fast & easy and problems fixed in short time frame. Used for water heater + AC repair.

Business reply

Richmond Plumbing And Heating Co

Thank you for the great review! We're glad you had a smooth experience from scheduling to repair. We appreciate your trust and look forward to helping you again in the future! 😊

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

About Richmond Plumbing And Heating Co

From their website, richmondplumbingny.com, as of October 24, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

In business
"What started as a small operation in 1958, led by Joseph Ferdinando, Sr."
24/7 emergency service
"24/7 Availability We’re here when you need us—day or night, no exceptions."
Drain cleaning
"Sewer & Drain Cleaning"
Heating and cooling
"Heating & Cooling (HVAC)"

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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AI-generated summary

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