4.7 of 5
Average of 58 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
From their website, puroclean
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers praise professional and respectful staff
Prompt responses and service
Reviewers praise thorough cleanup and restoration work
Reviewers praise helpful communication and explanations
Reviewers report belongings missing after cleanup or discarded without consent
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
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Open photo 6 of 6From their website, puroclean.com
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Hours as listed on Google; we have not checked them.
From Google
Caridad Pagan
New They are the best. Roxana, Junior, Hersson, and Angel. They are very professional. Services Flood cleanup Translated by Google·See original (Spanish)
Business reply
PuroClean Restoration Services
Thank you for trusting PuroClean Restoration Services in Queens, NY, with your flood cleanup needs. We’re pleased our team provided professional service and made such a positive impression. We truly appreciate your recognition of their hard work and your kind feedback!
From Google
Gary DeMarco
New Marvin was outstanding
Business reply
PuroClean Restoration Services
Gary, thank you for choosing PuroClean Restoration Services in Queens, NY. We’re glad Marvin provided outstanding service and made such a positive impression. We truly appreciate your recognition of Marvin and our team!
From Google
Chao Chen
New Marvin was very professional with the water mitigation and incredibly helpful in answering all our questions. Highly recommend! Services Water damage-related cleanup & repair, Water damage-related mold removal
Business reply
PuroClean Restoration Services
Chao, thank you for trusting PuroClean Restoration Services in Queens, NY, with your water damage mitigation. We’re glad Marvin provided professional service and took the time to answer all your questions clearly. We truly appreciate your recognition of Marvin and our team, along with your recommendation!
From Google
Maria Claudio
ROXANA is a great team leader..she coordinated the clean up and demolition in an organized and well supervised way.she is very respectful of the customers needs.she and her team made my stressful situation more bearable..I can only speak so highly of her. I will call my insurance to.let them know the great job Puro Clean did..I am going to do this because Roxana was the best manager this company has..im thankful to Jhon and Daniel for sending Roxana to my home..ver very very satisfied with Roxana and her team service.Great job!!
Business reply
PuroClean Restoration Services
Maria, thank you for trusting PuroClean Restoration Services in Queens, New York. We’re glad Roxana and our team handled the cleanup and demolition with organization, care, and respect, helping make a stressful situation more manageable. Your thoughtful recognition of Roxana’s leadership, professionalism, and attention to your needs means a great deal to our entire team. We truly appreciate your kind feedback!
From Google
John McKee
Reasonable price Company is doing a great job cleaning up my leak. Extra praise to Marvin for handling the removal and clean up of my damaged areas. Services Flood cleanup Response time 4–8 hr
Business reply
PuroClean Restoration Services
John, thank you for trusting PuroClean Restoration Services in Queens, New York, with your water damage cleanup. We’re glad Marvin and our team took great care with the removal and cleanup of the affected areas. We appreciate your recognition of Marvin’s work and your kind feedback!
From Google
Dixit Shah
Very nice person Marvin 👍
Business reply
PuroClean Restoration Services
Thank you for choosing PuroClean Restoration Services in Queens, New York. We’re glad Marvin made such a positive impression with his friendly service. We appreciate your kind words and recognition of Marvin and our team!
From Google
Chi Wu
Reasonable price Marvin's crew did an excellent job with mold mitigation and flood cleanuo. Services Mold inspection, Flood cleanup Response time 1–2 hr
From Google
ROLLIE WOLTERS
Not sure Roxana and Angel were 👍 great with everything. The crew worked great together. Services Flood restoration
Business reply
PuroClean Restoration Services
Thank you for sharing your experience with PuroClean Restoration Services in Queens, NY. We’re glad Roxana, Angel, and our team worked together seamlessly to provide quality flood restoration service. Strong teamwork, professional coordination, and thorough attention to water damage are important parts of helping a property recover after a flood. We truly appreciate your recognition of the crew and your positive feedback.
From Google
Robert Gregerson
Great price Marvin was on-time and did a great job. I have no issues with the job that was dine Services Flood cleanup
Business reply
PuroClean Restoration Services
Robert, thank you for sharing your experience with PuroClean Restoration Services in Queens, NY. We’re glad Marvin and our team arrived on time and provided thorough, professional flood cleanup at a price you felt was a great value. Prompt service and quality workmanship are essential when addressing water-related property damage. We truly appreciate your recognition of the work completed and your positive feedback.
From Google
Angela Koumas
Had to get mold removed from our apartment and everyone at Puroclean was super helpful. They did a great job at cleaning our bathroom after the mold was removed and worked efficiently and quickly with coordinating times. Overall great experience! Services Mold inspection
Business reply
PuroClean Restoration Services
Angela, thank you for sharing your experience with PuroClean Restoration Services in Queens, NY. We’re glad our team provided efficient mold remediation, thoroughly cleaned the bathroom afterward, and made scheduling easy throughout the process. Careful containment, detailed cleaning, and clear coordination are important parts of completing mold remediation professionally. We truly appreciate your trust in our team and your positive feedback.
From Google
Nicholas Cuomo
Services Water damage-related cleanup & repair
Business reply
PuroClean Restoration Services
Nicholas, thank you for choosing PuroClean Restoration Services in Queens, NY for your water damage cleanup and restoration needs. Our team takes pride in providing thorough, professional service to help address affected areas and protect the property from further damage. Skilled restoration work and careful attention to detail are priorities throughout every project. We truly appreciate your trust in our team and your positive feedback.
From Google
Kim Brown
Not sure Professional and great service by Marvin Services Flood restoration, Water damage-related cleanup & repair Response time 2–4 hr
Business reply
PuroClean Restoration Services
Kim, thank you for sharing your experience with PuroClean Restoration Services in Queens, NY. We’re glad Marvin and our team responded promptly and provided professional flood restoration and water damage cleanup services. Fast action and thorough mitigation are important when water impacts a property, and our entire team takes pride in providing dependable support throughout the process. We truly appreciate your recognition of Marvin’s service and your positive feedback.
From Google
Effah Anim
Reasonable price Services Sewage cleanup
Business reply
PuroClean Restoration Services
Thank you for choosing PuroClean Restoration Services in Queens, NY for your sewage cleanup needs. We’re pleased you found our pricing reasonable and the service valuable. Sewage cleanup requires careful handling, professional equipment, and thorough cleaning and sanitization to properly address affected areas. We appreciate your trust in our team and your positive feedback.
From Google
David
Reasonable price The workers with Mr Marvin was exceptional with a high level of respect at every visit. Services Flood restoration, Mold inspection, Flood cleanup, Flooring, Water damage-related cleanup & repair, Mold cleaning, Water damage-related mold removal
Business reply
PuroClean Restoration Services
David, thank you for sharing your experience with PuroClean Restoration Services in Queens, NY. We’re pleased Marvin and our team consistently demonstrated professionalism and respect during every visit to your property. Courteous service and careful attention to our customers are important parts of how our entire team approaches each restoration project. We truly appreciate your recognition of their exceptional work.
From Google
Cherice Caldwell
Not sure Marvin and Geraldine was excellent every neat and hardworking I particularly liked to see that a woman was so strong. They both did a excellent job removing the carpet after so much damage Services Water damage-related mold removal
Business reply
PuroClean Restoration Services
Cherice, thank you for sharing your experience with PuroClean Restoration Services in Queens, NY. We’re glad Marvin, Geraldine, and our team impressed you with their hard work, professionalism, and attention to cleanliness while removing the damaged carpet. Careful removal of affected materials is an important part of helping prepare a property for the next stage of restoration. We truly appreciate you taking the time to recognize their excellent work.
From Google
Marianne Cook
Great price Puro Clean is a very professional company who was very easy for my 94 year old mother to work with. Everything was in order after our 4 day getaway while they packed us up, had our floors installed and then Puro Clean returned to put our home in order. Highly recommend Services Flood restoration
Business reply
PuroClean Restoration Services
Marianne, thank you for sharing your family’s experience with PuroClean Restoration Services in Queens, NY. We’re glad our team made the process comfortable and manageable for your mother while carefully packing the home, coordinating around the flooring installation, and returning everything to order afterward. Respectful communication, careful contents handling, and attention to detail are priorities throughout every restoration project. We truly appreciate your trust in our team and your recommendation.
From Google
Holly Cohen
Very competent and great at his job.
Business reply
PuroClean Restoration Services
Holly, thank you for sharing your feedback about PuroClean Restoration Services in Queens, NY. We’re pleased the professionalism and competence of our team stood out during your experience. Skilled workmanship and careful attention to each project are standards our entire team takes pride in. We truly appreciate you taking the time to recognize our work.
From Google
Denise Sculco
Marvin and Roxanna were very professional and kind. They did a thorough job cleaning up our damage and helped ease our distress
From Google
Stan Goldberg
Reasonable price Puro Clean did a great job of packing up 2 rooms of our house and remediating mold and asbestos after a flood. Everyone from the company was professional pleasant and anxious to please. Special Thanks to Jhon, Lina and Angel Services Flood restoration, Mold inspection
From Google
Angelo Mastropasqua
Reasonable price Marvin from PuroClean did an excellent job Services Water removal
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From Google
Business reply
PuroClean Restoration Services
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