Alden

Petschke Plumbing & Heating

3.9 of 5

Average of 62 Google reviews

Positive and negative reviews

  • Positive 43 reviews, 69% of all reviews
  • Negative 16 reviews, 26% of all reviews
  • Not counted 3 reviews, 5% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI summary of their website

About Petschke Plumbing & Heating

  • 24/7 emergency service

Petschke Plumbing, Heating & Air Conditioning is a residential service business based in Alden, New York. It handles plumbing repairs, sewer and drain work, heating and cooling, and related home systems. The company began in 1996 and serves Alden and nearby communities.

Services

  • Drain cleaning
  • Sewer lines
  • Water heaters
  • Tankless water heaters
  • Backflow prevention
  • Water treatment
  • Heating and cooling

They offer

  • Free estimates

From their website, petschkeplumbinghvac.com, as of October 23, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

24/7 emergency service
"We offer 24/7 emergency service!"
Drain cleaning
"Sewer/drain snaking"
Sewer lines
"Sewer line excavating (repair or replace)"
Water heaters
"Hot water tanks"
Tankless water heaters
"Tankless water heaters"
Backflow prevention
"RPZ/backflow prevention testing"
Water treatment
"Water softeners"
Heating and cooling
"Gas/propane furnaces"
Free estimates
"We also provide FREE estimates for all services!"

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Reviewers praise professional and friendly employees

  2. Reviewers praise quality work and successful repairs

  3. Reviewers praise prompt service and response times

  4. Reviewers praise knowledgeable, capable technicians

What reviewers dislike

  1. Reviewers report high prices or unexpected charges

  2. Reviewers report slow follow through and difficulty scheduling

  3. Reviewers report incomplete or poor quality work

  • Reviews used: 53
  • Made on October 24, 2026
How summaries are made
Call (716) 937-4956Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
Hours not listed

Reviews

From Google

Mark Huber 5 of 5

New Overpriced | $1–200 Aron and Zack were professional and on time. Did a great job. Kudos Services Water heater installation

From Google

Martin Ezzo 2 of 5

Overpriced | $400–600 Guys are friendly, but not all are experienced and follow through and complete the jobs they were hired to perform. Also, they do not walk the customer through what was done and show them everything was completed and working correctly. Services Service not listed

From Google

Dale Gerbetz 2 of 5

They did the plumbing and HVAC for our home. Everything was the cheapest parts they could find, most of it did not meet spec and there were extras for everything. In the first few years we had the HVAC go down a few times and a few parts were replaced, water leak from a nut that was overtightened and cracked that was luckily in the basement, pipes freezing installed on exterior walls, all the toilets needed their parts replaced, kitchen sink leaked, balancing issues, humidity issues. The house has taken a lot of damage due to the poor work done here, we would have gladly paid more for someone to do it right.

From Google

Dan Niles 1 of 5

Overpriced | $100–200 Called them about low pressure in shower. Person who answered the call said they would send somebody out. No mention of fee or if there was going to be one for what turned out to be simply a consultation. Guy came out for about 20 minutes, told me I had a frozen pipe and said to warm it up. I asked what I owed him. He said nothing and left. I never heard back from them. Had another plumber come out. Free consultation, laid out a plan for the fix, and the pipe is clear. Guess what? Two weeks later, to my surprise, nearly $200 bill from these guys. For what? Suggestion: make sure to discuss fees up front. All the other plumbers I spoke to did. (Most had free consults, btw.) Services Service not listed

From Google

dale jarmusz 5 of 5

Reasonable price | $500–600 Services Heating system repair

From Google

Barbara Rosser 5 of 5

Very pleased with Petschke service. I had a plumbing issue on a Sunday. Shawn came out and took care of it efficiently. I will continue to use their services.

From Google

Kathleen Dollard 5 of 5

We have been using Petsche plumbing for years. They are professional, dependable and trustworthy. Highly recommend them!

From Google

wasted youth gaming 1 of 5

Absolutely terrible service and no communication. After running us around over a week we called another company Reimer. They came right out and did a full 20,000 removal and install in less than 6 hours. Pretty sad petschke was right around the corner in town we would've waited any amount of time but they never had an answer. Apparently the receptionist doesn't even see the technicians for days at a time or they just like to keep passing the blame to someone else. If you need quality and efficient service call ANYONE ELSE

From Google

Caitlyn Dobson 5 of 5

From Google

Robert Hayes 1 of 5

What a bunch of crooks these guys are. Free service to come look at my furnace and tell me what's wrong. Turned into a bill and a bunch of lies. I sat and watched these guys do nothing and they claim they put in parts and it's all a lie. Shame on you. During Christmas while my furnace is broke.

From Google

Garrett Pyc 5 of 5

Excellent service and work. Rich runs a great business very professional and a man with integrity. I highly recommend Petschke for plumbing and hvac services.

From Google

Ed Thibault 5 of 5

All of the employees are curteous, professional and responsive. This past Saturday our furnace quit, I called at 7:45 and someone was out with in an hour, great service ! Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Water heater installation

From Google

Jen Dickes 4 of 5

From Google

IllWh0- Illwhoa 1 of 5

This company almost ran me off the road into a ravine on south western on a merge lane!!!! @ 7am 1/24 get better drivers!!! Negative Quality

From Google

Collin Mitchell 1 of 5

if I could put 0 stars I would because this company has no accountability for their actions. They came out to my house to fix my central air and they messed it up so bad that I had to have another company come out to fix the problem that they created, and if your wondering what it was that they did, they didnt connect the refrigerant line back up and all of the refrigerant leaked out into the atmosphere! the damage done to my central air system was an estemated $8000! They wouldnt remburse me for the damage that they have done to my system and it costs me another $4000 to have another company come out and fix all of the damages! I advise anyone who is thinking about using these services to be aware and be cautious!!!

Business reply

Petschke Plumbing & Heating

Hi Collin, I'm so sorry for your bad experience. Please give us a call at the office at (716) 937-4956 if you'd like to discuss this situation.

From Google

Rabbit lover Rabbit lover 5 of 5

They came in handled my problem and trouble shot potential issues Very professional. Always has been a great hometown company. Services Plumbing leak detection, Heating system installation, Water heater installation, Plumbing leak repair, Portable A/C services, A/C system repair, Heating system repair, Plumbing pipe repair, Water heater repair, Sump pump installation, Sump pump repair, Water tank installation

From Google

Brendan Bastian 5 of 5

Great team with talented techs to work on any issue!

From Google

D Stephens 1 of 5

From Google

Trudy Chapman 5 of 5

I have been using Petschke Plumbing for many years for a variety of jobs, such as installing a water softener system, cleaning and maintaining my gas fireplace, and most recently replacing my central ac unit and furnace. I always feel at ease knowing that they send out guys who are competent and professional. This past experience was no different!

From Google

Shrimp Zoo 1 of 5

Water tank leaked after 3 years, their warranty install $1300 cost more than just having a brand new one installed by another company. So the warranty basically is useless kind of a scam. They dont honor the warranty and the hot water tank didnt last very long at all. Negative Quality

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

About Petschke Plumbing & Heating

From their website, petschkeplumbinghvac.com, as of October 23, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

24/7 emergency service
"We offer 24/7 emergency service!"
Drain cleaning
"Sewer/drain snaking"
Sewer lines
"Sewer line excavating (repair or replace)"
Water heaters
"Hot water tanks"
Tankless water heaters
"Tankless water heaters"
Backflow prevention
"RPZ/backflow prevention testing"
Water treatment
"Water softeners"
Heating and cooling
"Gas/propane furnaces"
Free estimates
"We also provide FREE estimates for all services!"

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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