4.0 of 5
Average of 29 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Knowledgeable technicians
Timely arrival, quick response
Holiday emergency visits
Explain problem and solutions
Bills well above expectations
Unreturned calls, missed visits
Not checked by FairPipes yet
We do not have license records for Arizona yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
Jimmy Kitchen (James Kit)
Was having water heater problems and went thru Lowe's. Patrick came out to install the water heater. He was on time, very knowledgeable, professional, and did excellent work. The price was better then a lot of other places that was called when doing research in trying to find a good plumber. Next time when a plumber is needed call an excellent plumber call NexLVL Services. Arizona Plumbing Services & Valley Wide Plumbing are now NexLVL Services.
From Google
Brent Call
Don’t trust these guys. I had a plumbing leak a while back and they came to repair it. They ended up tearing apart two rooms in my house. Then recommended a restoration company that is owned by the same people to repair the damage. They charged my insurance an obscene amount, and while dealing with my insurance for payment they tried to strong arm me by filing a lien against my house. They waited to inform me of all of this while I was on vacation . When trying to resolve any issues with my insurance they were rude and unhelpful. I have never had such a poor experience dealing with a service provider. Additionally, I now realize that most of the damage they caused was likely unnecessary. I wish I had known about their devious business practices. They did fix the leak … so two stars for that… but beware.
From Google
William Stivers
Lauren Quiroz is the best. Great plumber and fun personality. She was very informative about the problem and solutions. The next time I call I'm requesting her. Thanks for the great work Lauren !!!
From Google
Ko-Di D
Contractor was perfect! Really appreciate him showing up so late in the day, 7pm. I'd imagine his shift was supposed to be long over by that time. Very friendly and very particular on his quality of work. Really good work ethic and doesn't need more cardio for all the running he did. Showed a great deal of patience while we were trying to figure out how to turn off the water for a condo. Would strongly recommend for future upgrades or repairs. Thanks Trenton!. Also big thank you for this company showing up only hours after I called with no water.
Business reply
NexLvl Services
Thank you so much for your kind review Cody! We're happy to be of service and we're glad everything was taken care of quickly and efficiently. :)
From Google
Jack Heyman
Business reply
NexLvl Services
Thanks for your review Jack. We'd love to hear some details about your experience so that we can change your 3-star experience to the 5-star experience that we strive for. Please don't hesitate to contact us by phone or email
From Google
Brian Kloft
Lauren was amazing. After having two other plumbers try and clear out a clogged tub and sink drain and be unsuccessful, Lauren from Valleywide Plumbing came out and got it cleared out in less than an hour. She was also very friendly and professional. I highly recommend her and Valleywide.
Business reply
NexLvl Services
We're so glad to hear about your great experience with Valleywide Plumbing Brian. Thanks so much for taking the time to share it! We focus on providing professional, efficient, and friendly plumbing service, so we're always happy to receive confirmation that we've delivered the 5-star experience that you deserve.
From Google
Corinne Albrecht
Even though it was a holiday weekend and in the middle of the night / morning…. Both Lauren Quiroz and Casey were amazing. I couldn’t have asked for better service. Thank you ladies for all you did… very much appreciated. 😊😊
Business reply
NexLvl Services
We pride ourselves on always delivering exceptional service 24/7, so we really appreciate your kind and supportive feedback. Thanks so much Corinne!
From Google
sonya britt
Business reply
NexLvl Services
Thank you for your review Sonya!
From Google
Michael Sedillo
It says open 24/7 but it wasn't at 7:30pm on Friday.
Business reply
NexLvl Services
We're very sorry that somehow you weren't able to get in touch with someone. We are definitely open 24/7, and we were open at 7:30pm when you tried to contact us. Without more details we can't know how you tried to contact us, but we're not aware of any issues with our phones or email service. Once again, we do apologize for whatever problem you experienced in trying to contact us.
From Google
Phx Sisco
Thanks to Lauren Q. Also well as Casey V. Of 'Valleywide Plumbing' , I wanted to submit this review on behalf of their great work today! Both employees did a wonderful and great job while performing their duty while on the job. Excellent communication, team work and great work strategies. I definitely recommend to check them out. KEEP UP THE GREAT WORK!
Business reply
NexLvl Services
Thank you very much for sharing your experience! It's always a pleasure to be of service and we're very grateful for your positive feedback.
From Google
Kevin Johnston
Amazing staff, Technicians and response time.
Business reply
NexLvl Services
Thanks Kevin! We aim to please. :)
From Google
Ted Shortliffe
Business reply
NexLvl Services
Thank you so much for your review Ted!
From Google
Lindsey A
From Google
Beautiful Disaster
Friendly on time well experienced gets job done in a timely manner and they do amazing every time highly recommended for any of your plumbing needs commercial and residential
From Google
Araceli A.
Eddie was a life saver! We would've drowned without his help. He was pleasant and professional. I'd gladly recommend this plumbing service to anyone. They're listed as emergency services and they came through within their ETA.
From Google
Robert Musser
From Google
JC Mohave
Was simply calling to get a quote for service. Nothing urgent and was told that someone would call me back two days in a row. If they were not interested in the work, all they had to do was say so. POOR CUSTOMER SERVICE. Not a good sign for any business to ignore their customers.
Business reply
NexLvl Services
Hello JC, I am very sorry for the experience you had... I have contacted my office manager and we don't show any calls from you. There was another individual that we had to call back but that was Tony and we did actually call him back. Perhaps you were calling a different plumbing company? There are a couple of groups that have Valleywide in their name. Whatever the case may be, if you would give me your number we would be happy to contact you and see if it was our mistake and take care of it. Thank you.
From Google
Scott Hulme
From Google
Robert King
late night call, was quoted 230, made an appointment for 12:30, plumber calls at 12:40 wait another hour and a half, oh, and the bait and swith price was more than double.
From Google
kristy Watson
I am soooo grateful! My mom had a water leak on a weekend at midnight. Don saved us.
Showing 20 of 29 reviews
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From Google
Business reply
NexLvl Services
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