From Google
Travis Elhardt
Overpriced | $1,000+ Edit: Update 2 6/26 - after independent inspection, done by real professionals. It was determined that Dale installed a 16 year old boiler. Which was replaced in full by a new plumber. When the old boiler was pulled, the chamber was so rusted, it looked like it would crack at any moment. It was confirmed that not only was it old, that it was also heavily used, and likely pulled from another job. During the installation of the new boiler it was also discovered that the entire electrical panel needed to be replaced (another job done by EZ HPS). After we had lost our home to a faulty panel nearly two years prior, and why our home was being rebuilt in the first place. Update #1 upon the response from the owner, the history of poor reviews, numerous rebrands, and number of lawsuits against this outfit. I think it's quite clear, anyone can see for themselves that this company should be out of bussiness (same goes for their sister company Next Level Design and Contracting). Many of these reviews report the same issues with the owner, there's a pattern here. They not only had a contract through our general contractor that they were ultimately fired from and replaced, they also had a contract with my father in law. For a job to install a generator switch on our home. Which they never even started the work on after taking payment. Need more details, feel free to reach out to me. We have pictures, videos, correspondence as well as inspections from independent inspectors that we had to hire after their botch job. All that can back this review up. Attached a photo providing proof that the "brand new" boiler that was installed is actually 16 years old. Original review below. If I could give -5 stars, I would. Dale (owner) is a con man, and a hot head. He was contracted on our remodel for plumbing and electrical work, by our general contractor. We also contracted him to install a generator transfer switch. Outside of the larger scope of work. That was in Jan of 2025. Here we are in Oct of 25, work on the transfer switch still has not began. After months of excuses and several no shows. We asked for a refund in the amount of $1,800 which we paid in full. At which point Dale got belligerent, insisting he couldn't refund us, and that the switch couldn't be installed until after the electrical inspection (which was another headache). Upon calling the town inspector we realized he was lying and that it should have been included in the initial inspection. Another red flag. After looking through public records, we came to find out there are several civil suits against this company, ranging from unsettled invoices, to shoddy work, and more. I would recommend anyone considering this outfit to do a little research and find someone else. Defective work: Electrical panel was never label up to code Clogged drain pipe for washer (resulting in back up and flooding) Busted circulator on "new" furnace Leaky oil filter Thermostats didn't match corresponding zones 6 leaks found in baseboard heaters (had to hire a new plumber to repair due to negligence on EZ HPS part, and threats made by Dale himself) Baseboard covers bent and mismatched Fins on "new" baseboards bent to hell Crooked light switches due to amateur cuts. Shower inverter is crossed resulting in hot being cold, and cold being hot. This company was eventually removed from the project due to negligence. Dale also lied to us and told that our main drain pipe was cracked. Upon getting a second opinion from a reputable company it was determined that wasn't true. We just needed to have it jetted to get all the construction debris and build up that was down there.
Business reply
Ez Hps Services Llc
We strongly disagree with this review and believe it misrepresents both the scope of our involvement and the facts. EZ HPS Services was not directly contracted by this reviewer. Our company was engaged as a subcontractor through a restoration company, and later through a third party related to the project. Throughout our involvement, work access was repeatedly disrupted, multiple personnel were removed from the jobsite, and completion was prevented due to the homeowners hostile and volatile behavior. All work performed by EZ HPS Services was completed in accordance with applicable code requirements and documented thoroughly. We maintain photographic and video records of post-installation conditions, operational system testing, and final permits and inspection documentation. Where jetting of drain lines was required, that work was performed by our company and documented, and the system was verified operational at the time of completion. We categorically deny allegations of defective or fraudulent work. Any claims regarding inspections, scope, or responsibility fail to account for the actual contractual structure and site conditions that existed at the time. This matter is currently the subject of legal proceedings, and we have been advised not to litigate disputes in public forums. We stand by the quality of our work and the professionalism of our staff, and we will address these matters through the appropriate legal channels. We remain committed to transparency, documentation, and code-compliant workmanship on every project we undertake.