From Google
Michael Frady
Super nice, very knowledgeable, and efficient… I highly recommend this company
East Brainerd Plumbing & Heating
4.4 of 5
Average of 45 Google reviews
Positive and negative reviews
- Positive 37 reviews, 82% of all reviews
- Negative 6 reviews, 13% of all reviews
- Not counted 2 reviews, 5% of all reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
About East Brainerd Plumbing & Heating
- In business: 66 Years (Since 1960)
- 24/7 emergency service
East Brainerd Plumbing and Heating has offered plumbing and heating services in the Chattanooga, Tennessee area since 1960, working for residential, commercial and industrial customers. Its work covers repairs and installations, sewer and drain cleaning with jetting, water heaters, and kitchen and bathroom remodeling, with emergency service around the clock.
Services
- Drain cleaning
- Sewer lines
- Water heaters
- Commercial plumbing
- Heating and cooling
They offer
- Warranty on work
From their website, eastbrainerdplumbing
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
What their website says
- In business
- "Since 1960, East Brainerd Plumbing and Heating"
- 24/7 emergency service
- "24 hour emergency service available"
- Drain cleaning
- "Unstopping and Jetting"
- Sewer lines
- "Sewer and Drain Cleaning"
- Water heaters
- "Water Heaters"
- Commercial plumbing
- "we service both residential and commercial and Industrial communities"
- Heating and cooling
- "providing of plumbing and heating services to the Chattanooga area"
- Warranty on work
- "and work with warranties"
AI-generated summary
Summary of reviews
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
What reviewers like
Quick, prompt service
Fair, competitive prices
Reviewers praise knowledgeable plumbers who fix it right
Return for years
What reviewers dislike
Rude office staff on the phone
Trouble getting set visit times
License record
No match found
We could not match this business to a record in the Contractors and Ltd Licensed Plumbers list on October 12, 2026.
A missing match is not a finding about the business. Check with the state board before you hire.
List searched Contractors and Ltd Licensed Plumbers
Details
- Hours
- Monday through Friday8:00 am to 4:30 pm
- Saturday and SundayClosed
- Website
- eastbrainerdplumbing
.com - Phone
- (423) 892-
0232
Hours as listed on Google; we have not checked them.
Reviews
From Google
148 Films By Skip Skipper
Needed backflow testing for our business. Gave them a call, they were incredibly friendly, as in family run business friendly, and were out here asap. Our backflow was tested and reported all for less than $100. Couldn't have asked for a smoother experience.
Business reply
East Brainerd Plumbing & Heating
Thank You!
From Google
Tina Barker
Never available
From Google
Christine
Whoever is driving on I24 in the company van today needs to take a driving class. Speeding, riding my tail, and driving like a maniac!
From Google
Lisa Swartz
From Google
Jake Lewis
From Google
Mark Trundle
Always do a great job
From Google
Gabe Ling
I work at a place we need constant repair/maintenance, and it's a constant struggle with third party answering services, long waits, days for parts. East brained plumbing is one of the only companies I can rely on. Always talk to someone in their office and they have someone to me right away. Never had a single issue with any work they've done for me, and Its minimum once a month for the past 8 years
From Google
Nina Watson
Completely unprofessional and rude. Mailed our bill to the wrong address for 6 months and then wanted immediate payment, threatening to add 15% interest. Would not recommend them based on our customer experience, unless you like to be laughed at and mocked while you’re trying to set up a payment plan.
Business reply
East Brainerd Plumbing & Heating
There was some upfront confusion about the billing address, but you knew we had done the work. We apologized for the inconvenience two months ago, when you said you would get it paid. I had to send another past due and when you responded that you wanted a payment plan, it surprised us. We allowed you to make payments, and you reward our kindness with a poor review.
From Google
Chalmus Prater
We have used East Brainerd Plumbing since Mr Lewis started the business many years ago. They are prompt, efficient friendly and priced well. They go out of their way to get the job done. We highly recommend them.
From Google
J Bier
Had Metro start the job. They came out three times and couldn't get the original problem fixed - seriously! Jacob took two trips - in between I went to Home Depot and got a decent fixture which he installed no problem at a fair price. Great service and communication. Metro claimed when we called them back they had forgotten about us - at least they were honest about their complacency. I will definitely call East Brainerd first the next time.
From Google
Sw Health
The issue was misdiagnosed. Cost me even more money to fix the issue. Called immediately after I had someone come out and had the rude lady answering the phone try to beliitle and told me the manager would call back when he feels like it. At this point the misdiagnosis isnt the issue. Its the rude staff.
From Google
suush the saber tooth tiger
Awesome service and red hair! Love Jacob
Business reply
East Brainerd Plumbing & Heating
Thank You!
From Google
Dennis Tweed
I have used East Brainerd Plumbing and Heating Co., Inc. for my plumbing needs at my personal home and a rental property for a number of years. Always professional, courteous and efficient. Their fees are reasonable. Dan and Ian were the two plumbers that came out today and have been out the last couple of times. Great employees and they do great work! Would highly recommend! Dennis T
Business reply
East Brainerd Plumbing & Heating
Thank You!
From Google
thomas bussian
Will Recommend! Jake was fantastic, showed up same hour(8am) to fix an underground leak. Pricing was good, Will use them in the future. Thank you!
Business reply
East Brainerd Plumbing & Heating
Thank You!
From Google
Susan Jones-Hayes
Wow! We are VERY pleased with this company. The plumber, Jake was professional, honest and VERY knowledgeable. He fixed our issue (outdoor underground pipe leak) and even provided preventive work to assure we don't have to revisit the same issue. Then, fixed a couple of smaller issues while he was here. If you need a plumber, USE THIS COMPANY! Thank you, East Brainerd Plumbing!
Business reply
East Brainerd Plumbing & Heating
Thank You !
From Google
Tommy Rayburn
I’ve known the Lewis family most of my life-Eddie & I graduated together-and I’ve used their services in the past. But my latest experience with them-which will be my last one-wasn’t pleasant. I was billed for 5.17 hours when the plumber was only here for 3.5. And the lady who answered the phone-the plumber said her name was Becky-was more rude to me than anyone I’ve ever done business with in my 69 years on this earth. When I tried to contact Eddie by email, I never received a reply. I wanted to speak with him on the phone but there was no way I was going to have anything to do with that lady again. I was in business for 37 years and at one time, I had someone working for me who treated customers the same way she treated me. I never got back the majority of the ones that left us due to that treatment. And a lot of them had been with us for years. I wish I would have acted sooner on rectifying the situation. I hope Eddie and Steve will read this review and try to insure this lady stops treating their customers like she did me. But I will be taking my business somewhere else in the future. **Update** Eddie Lewis did call me and apologized for the lady who answered the phone and the time difference.
From Google
Richmond Blackwell
I have used East Brainerd pluming 3 times so far and each time they have been prompt and efficient.
From Google
Starla Scruggs
Dan and Ian were great, I was greeted with a smile and they were quick with the job we had done. Scheduling the call was quick and easy amd the job was done in under an hour. Our toilet sounded like a fog horn when flushed. It ended up being the valve, seal and replacement of coil by the water cut off of the toilet. We recommend their service.
Business reply
East Brainerd Plumbing & Heating
Thank You!
From Google
Rick Holmes
Excellent company-five stars! Top notch service technicians and very helpful. Bottom line, I TRUST THEM!
Business reply
East Brainerd Plumbing & Heating
Thank You!
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From Google
Business reply
East Brainerd Plumbing & Heating
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