From Google
Steven Chisolm
New Not sure | $2,000+ Frank Shea was prompt , courteous and did an exceptional job . He explained all of his work and made sure I was satisfied . Thank you. Services Service not listed
4.7 of 5
Average of 751 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers praise technicians' professionalism, knowledge, and courtesy
Reviewers praise effective repairs and quality work
Reviewers praise prompt arrivals and quick, responsive service
Reviewers praise clear explanations and helpful options
Reviewers report prices or estimates they consider high
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
Steven Chisolm
New Not sure | $2,000+ Frank Shea was prompt , courteous and did an exceptional job . He explained all of his work and made sure I was satisfied . Thank you. Services Service not listed
From Google
diane dinicola
New Always Prompt courteous service. Highly Recommend. They get right to the problem . They explain what’s going on then quickly & professionally repair it That’s exactly what you want when your basement pipes decide to rain ! Thank you, Jim for doing a great job.!
From Google
Thelma Jackson
Reasonable price | $2,000+ Dave was wonderful! Professional immaculate service. Left the basement after installing a slop sink and rerouting our washer liquid to the cesspool. Would recommend and use again and again Positive Punctuality, Quality, Professionalism
From Google
Ross Pirtle
New
From Google
Tanin Ahmadzai
New Great price | $1,400–1,600 One of the best services I’ve ever had at my house. My showers and pipes have been having tons of issues lately, so I decided to call this company, and I’m so glad I did. Justin came to my home and was flawless. Very transparent, he’s extremely efficient, works at a great pace, and makes it easy to understand what he’s working on. He’s one of the best workers I’ve ever seen in this industry and if I ever need plumbing help again, I’m definitely calling for Justin again. Services Plumbing leak repair
From Google
Stephen Lang
New Exceptional service. Jim is great and very helpful!
From Google
Bennett Weiss
New Reasonable price | $2,000+ Jim was very personable and thorough. He explained everything to me and the reasons why he was making specific repairs. He Reviewed my heating system, made the necessary repairs and we discussed what to look for in the future as the water tank and boiler is 16 + years old. Highly reccomend. Services Plumbing leak repair
From Google
Charlie Bronson
New Reasonable price | $1,800–2,000 I contacted Benjamin Franklin plumbers earlier this morning about my emergency. Dave arrived promptly and was very engaging and helpful. He replaced my sewage waste pump. His work was top notch. I really appreciate what he did and saved me from potential mistakes if I attempted to fix the problem myself. I will definitely use Benjamin Franklin again for future issues. Thank you.
From Google
Derek M. Toohey
Overpriced | $1–200 I called them up for advice on a DIY toilet fill valve and flush valve replacement that I believed had gone sideways. I had disassembled the toilet and thought I had the wrong part to get it re-assembled. Just needed them to check that part to make sure it was correct and then re-attach the tank to the bowl. I had done half of the repair already and they tried to charge me for the full repair, close to $800 AFTER applying discounts for customer supplied parts, membership, etc. Still got stuck with the service fee by the end of it. $75 down the toilet (that I fixed myself). Services Service not listed
From Google
Tony Anton
Great price | $2,000+ Dave was a delight. We had a pipe fail in the kitchen wall. Dave went through alot of trouble to keep the damage to the walls as minimal as possible. He got the job done in a day after showing up within an hour.
From Google
mitch suslak
Overpriced | $1,000–1,200 Justin was very professional and explained the job clearly. He was very neat and courteous. I highly recommend him. Services Plumbing leak repair
From Google
Helene Siegel
Not sure | $1,200–1,400 Services Service not listed
From Google
Andrea Suk
$2,000+ Wam and friendly receptionist when making the appointment. Appointment was given for a weekend so I didn't have to take time from work. Technician was amazing. He explained everything in layman's terms and the job was completed quickly. I would highly recommend. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Shower repair
Business reply
Benjamin Franklin Plumbing
Hi Andrea. Thank you so much for your kind words. We appreciate your feedback and are so happy to hear our plumber was able to assist you. Thank you so much for your recommendations. We truly appreciate it.
From Google
Sonic Voyages
Overpriced | $1,200–1,400 Frank was awesome. He showed up quickly and was very good at his job. My only complaint was the cost was very high. Services Plumbing leak repair
From Google
John LoPiccolo
Dave the plumber was prompt, very personable, and professional as was his helper! He did a great job installing our new water heater. He ensured everything was working properly after the install. He also left the area neat and clean. Lastly he explained how everything worked. Very satisfied with the job he did and with Benjamin Franklin Plumbing.
From Google
Lenny Mascaro
Services Plumbing leak repair
From Google
Carol Chapman
Reasonable price | $1,200–1,400 Services Plumbing leak repair
From Google
James Manseau
Reasonable price | $200–400 Dave was prompt and so nice. Successful and neat. Loved the text service of sending a pic of who was coming. Services Service not listed
From Google
Dean Basil
David was excellent. Very knowledgeable and worked through an extensive issue well. Great job!
From Google
cat
Needed “wife work” done yesterday. Hubby has dementia and suddenly these things all pile up. Bathroom faucet/pipe replacement and outside hose spigot replacement. Frank was my technician he was new to me as I’ve been with BF a few years now. After a “ communication breakdown” that lead to me having a meltdown Frank came back and fixed the issue with care and consideration to explanations necessary. I’m sorry it had to get to me calling his boss but in the end he was generous with his time and did both jobs in one day.
Business reply
Benjamin Franklin Plumbing
Hello Cat! Thank you so much for taking the time to leave such a lovely review. We appreciate all feed back, and are so glad to hear about your positive experience with our plumber Chris. We pride ourselves on our commitment to being on time, and providing the best options for our customers when a problem arises! Thank you for choosing Benjamin Franklin Plumbing! Sincerely, Benjamin Franklin Plumbing - Suffolk County
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From Google
Business reply
Benjamin Franklin Plumbing
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